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Bettina
tagDiv Staff

Hello!

A workaround there could be to edit the footer with the TagDiv Composer, select the last row, add a bottom margin from the CSS tab. So, in this mode, that slider will do not come over the content of the footer.

Thank you!

Anamaria
tagDiv Staff

Hello,

I saw you use templates from Theme Panel, for example for categories => https://i.imgur.com/KxoDDu6.png, please import a template for categories, posts, to be able to edit the layout/design with tagDiv Composer.
Also, how to set the ads please check these articles
-> https://forum.tagdiv.com/ads-adsense-overview/
-> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
-> https://forum.tagdiv.com/topic/desktop-differs-from-mobile-version/ -> https://i.imgur.com/Lbzpxip.png

Thank you!

geekersmag
Participant
#0

geekersmagazine.com

The header completely changes. plus

When I want to view a specific article from home page this is what happens:

wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: single_template_8 is not set.
/home/customer/www/geekersmagazine.com/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php

Display backtrace

wp_booster error:
td_api_base::get_key : a component with the ID: single_template_8 Key: file is not set.
/home/customer/www/geekersmagazine.com/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php

Display backtrace

wp_booster error:
The path of the single_template_8 template not found. Did you disable a tagDiv plugin?
/home/customer/www/geekersmagazine.com/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php

Display backtrace

wp_booster error:
td_api_base::get_key : a component with the ID: single_template_8 Key: bg_use_featured_image_as_background is not set.
/home/customer/www/geekersmagazine.com/public_html/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php

Display backtrace

birkasi
tagDiv Member

Hi Bettina,

Thank you very much! 🙂

To summarize the problem is that when I want to change something (a text or a filtering on a category, actually anything, but I wanted to have these specifically) on the website with Composer, I get the following error message:

“Failed to update the entry in the database. Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”

I didn’t have this problem before, the template worked perfectly (which I love) and unfortunately I couldn’t find a solution to solve it.

I will send you the access details by email.

Thanks for your help!

thank you, Ilona

petitefilms
tagDiv Member

Edit: I’ve managed to roll back the theme to 11.2 but unfortunately this still hasn’t solved my problems. I’ve also figured out that the files in the back up which say ‘corrupted’ are only in the ‘uploads’ section. I don’t know if that means anything! I have restored the sections of ‘plugins,’ ‘themes’ and ‘others’

My main concerns:
– The home page logo is missing
– ‘Latest posts’ is loading the ENTIRE blog posts, slowing down the whole home page. It used to have a partial paragraph and then say ‘read more’. I can’t find anywhere to edit this. I click on it in the edit with TagDiv composer screen but it’s not clickable (this is in the lower half of my home page where it says ‘latest posts’).
– An entire section devoted to parties is missing on the home page. In its place is some HTML jargon

Thanks again
peachleafstreet.com

petitefilms
Participant
#0

Hi!

I updated to 11.3 but my website looks like it has problems. I uninstalled and reinstalled tagdiv composer and tagdiv cloud library plugs, but that did not help.

My main logo is missing, and there is HTML code where there should be material on the home page.

I took a backup before installing 11.3 and but it’s saying the backup may be corrupt as the file sizes are different than expected. So I cannot put the backup back in and I really need your help to make some corrections on this new 11.3 version.

My website is peachleafstreet.com

Many thanks

rhg
Participant
#0

I’ve created my website using the Gossip Pro theme.
It works fine when I’m viewing on my desktop.
When I look at it on mobile, it’s a mess.

I have three issues.
Could you please address each one.

1. Mobile version of home page is not loading.
I’ve created a mobile version of the home page on my desktop.
When I view this page on my mobile phone, a different page entirely appears.
It shows my posts but nothing else.
The logo says “Newspaper discover the art of…’, the footer is wrong, colors are off, etc.
I have the mobile theme and AMP plugins both installed and activated.
How do I get the home page to load on mobile?

2. Header and footers not working.
When I try to edit the header and footer of the mobile page on the desktop I get a message saying ‘this type of header is not editable with Tag Div composer. Please use a cloud template.’ Same with the footer. When I try to install a template, there are none available for Gossip.
How do I use the header and footer from the original home page?

3. Big Grid Flex 5
I’m using Big Grid Flex 5 on my homepage.
On the mobile home page (viewed on desktop) the three smaller images line up horizontally, creating a scroll bar to drag across.
Is it possible to configure Big Grid Flex 5 so that the smaller images line up vertically, or do I need to use another element?

Your help would be appreciated, this is very urgent.
We need our website to work on mobile.
Thanks for your assistance.

Bettina
tagDiv Staff

Hello!

Please edit that page with the TagDiv Composer, drag and drop the news ticker element where you need.

Thank you!

Bettina
tagDiv Staff

Hello!

We do not have any ETA, but the latest version of the theme is 11.3.
This is weird, that’s why I recommend you to update to the latest version as soon as possible.

First of all, please make sure you have a full backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a full backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Delete and re-install the TagDiv Composer plugin, so you can be sure your plugin is up to date.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Anamaria
tagDiv Staff

Hello,

Unfortunately, the problem is from the browsers used, it looks like the “like” button for Facebook is now supported only in the Chrome browser, the new implementation from other browsers is made to prevent Facebook share “like”
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/
If you have a Pro Prebuilt Website installed, you can disable the button with tagDiv Composer => https://www.screencast.com/t/JKhbawk3Hg -> https://www.screencast.com/t/ON5zB4scE

Thank you!

Anamaria
tagDiv Staff

Hello,

The error comes from a plugin that you use, please try to use only tagDiv plugins and try again to use tagDiv Composer.

Thank you!

Artur4s
Participant
#0

Hi,
TAG DIV composer apears only in header Cloud templates page https://prnt.sc/1vzf9vm
How to enable on all of the templates?

dimitrisv
Participant
#0

Hello,

I installed WPML 4.5 everything was working fine, flag appeared in my header etc but when I went in the page in order to fix the header for lower resolution I ended up with this message.

The culprit is WPML 4.5 because I soon I disable it, I am able to edit the header.

Can you please suggest what I can do about it?

Thank you!

Dimitris

RonnieMartyns
tagDiv Member

was not that answer no. But already manage to resolve. But what I was talking about was creating mobile themes within TagDiv Composer.

Bettina
tagDiv Staff

Hello!

Please make sure you have the latest version of the PHP, WordPress, theme and plugins(11.3).
Delete and re-install the TagDiv Composer plugin.
Please check if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements, make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

This website isn’t made with Newspaper theme.
You can check our demos and choose one which can help you build faster: https://demo.tagdiv.com/select_demo/select_demo_newspaper/
For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you!

Bettina
tagDiv Staff

Hello!

Unfortunately, there is no way to “convert” the pages because there is a conflict between TagDiv Composer and WP Bakery.
Please check our guide to know how to shift from WPBakery to Composer: https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
TagDiv Composer contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thank you for understanding!

HinduPost
Participant
#0

I’m trying to edit column text content using tagdiv editor
but I’m getting this error message
WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Unexpected response code: 403
So, I’m not able to edit even a single line of content

Seashore
Participant
#0

Hello,

I was working on the website, and suddenly the Tagdiv composer is not loading anymore. It worked fine earlier this morning, but suddenly after closing a page and opening it again, the composer did not load anymore. What could be the problem, since there was no issue before?

Bettina
tagDiv Staff

Hello!

Please make sure you have the latest version of the PHP, WordPress, theme and plugins too(11.3).
Delete and re-install the TagDiv Composer and tagDiv Cloud Library plugin.

If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please make sure you have tagDiv plugins activated (tagDiv Composer, tagDiv Cloud Library, if you use elements from tagDiv Standard Pack plugin).
It is also always advisable to back up all files and database, no matter what update you make to WordPress, theme, plugins -> https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://wordpress.org/support/article/updating-wordpress/
Also, to be able to help you efficiently, please provide more details, screenshots, link to your website to can understand the problems.

Thank you!

Bettina
tagDiv Staff

Hello!

In our theme we have a setting when you edit the post template with TagDiv Composer. You need to disable/enable that setting like this: https://www.screencast.com/t/JaSHpq10Y
Documentation here: https://tagdiv.com/infinite-loading-for-single-posts/

Thank you!

Breinblik
Participant
#0

Hi there,
Perhaps this has been asked here before but i was wondering if you have a solution/advice for the following problem:
My current website also uses the Newspaper theme but it was build 8 years ago and all page (which are a lot) are build with WPBakery page builder. If i want to develop a new version of this existing website is there a way to convert the old page that use pagebuilder to TagDiv? I want to avoid to manually insert all page in the new website by copy pasting the content from page to page separately.

Thanks for your help!

mujeebdaze
tagDiv Member

I do the same but not solved, when I scroll down I can’t see the footer area in Tagdiv composer. I am using the kids store shop template

Anamaria
tagDiv Staff

Hello,

Please use the header template for business from tagDiv Cloud Library https://cloud.tagdiv.com/header-template-22-business/, please check this article https://forum.tagdiv.com/header-manager/ after this you can design it as you want with tagDiv Composer
Also, you can change the color from Theme Panel -> Theme Colors -> Header https://i.imgur.com/7YN8bJM.png

Thank you!

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