Search Results for 'ftp'

Hello Escobar,

Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results! If the problem is still there, I recommend you to make a new install to another subdomain for testing. If you will check our demo tutorial you will see that Big Grid is responsive.

Thanks for your understanding!

Hello smog20,

Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins and check the results. Check the following useful tutorial in order to set up your Social Counter -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Hope this helps!

Thanks for your understanding!

Hello reybatacjr,

I have inspected your website and it does not look to good, sorry! Please make a new clean install from scratch via FTP way to another sub-domain for testing according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hello nnc247,

Do you have TD Composer plugin-enabled at the same time with VC Composer? If yes, notice that we do not recommend this because might occur some conflicts. Ensure that you are using the latest version of the theme installed via FTP way and also, make sure that you are using only the plugin version which comes bundled with the theme core files.

Thanks for your understanding!

Hello JA,

Please reinstall the theme via FTP way and try to set up the Mega Menu according to our documentation from here -> https://forum.tagdiv.com/newsmag-mega-menu/ Clear all the caches and check the results.

Thanks for your understanding!

Hello a2jimenez,

Please provide some useful screenshots with the error. You should disable VC Composer if it is enabled to avoid gettings some errors. This behavior should happen! Remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there, try to make a new install to another subdomain for testing via FTP way and check the results.

Thanks.

Hello proffsg,

Please notice that the latest version of the theme will not break the website. This is not the purpose, sorry! Ensure that your theme update was made correctly via FTP way according to our documentation, remove all of the untested plugins, clear all the caches and check the results.

Thanks for the message!

Hello reflector,

Ensure that your theme has correctly installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello aldariann,

Try to reinstall the theme again via FTP way, clear all the caches and check the results.

Thanks for your understanding!

Hello barahona06,

You should provide your website so I can take a closer look at it. Ensure that your theme has been correctly installed via FTP way according to our documentation -> https://forum.tagdiv.com/install-via-ftp/ and all system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello tenzinchoephel,

Try to update again the theme via FTP way, remove all of the untested plugins, clear all the caches and check the results. Make a full backup to your database before updating and then, make a new fresh install to another sub-domain for testing and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello thoughtful,

Please notice that these are too similar and should not be hard to migrate from Newsmag to Newspaper. Simply make a full backup of your old theme and then, load it to the next one via FTP way. -> http://www.wpbeginner.com/plugins/how-to-create-a-complete-wordpress-backup-for-free-with-backwpup/

Thanks for your understanding!

Hello alexfairtex,

Please make sure that you have followed the exact steps to fix this problem and the code has been correctly added in the right section if you want to achieve best theme results. Make this change via FTP way for more accurate. Clear all the caches and check the results.

Thanks.

Hello fabiossantos,

Please notice that we do not have yet any updated files. This fix will come with the new theme’s update which will be in the future.
Until then, for the social counter, please make these modifications:
https://www.screencast.com/t/rEBOoudPy

replace with

https://pastebin.com/8p6r7TDh

For the Instagram widget, you will have to replace this file:

https://www.screencast.com/t/da9nIfQr9DT

with:

https://pastebin.com/yrr2DdwB

It’s not very complicated. You can do this via FTP way or simply do this from Editor in WordPress like this -> https://www.screencast.com/t/seCfrKbb

Thank you!

Hello shyamkarnani,

Sorry but please notice that behavior does not come from our theme. Most likely, this problem is caused by untested plugins used by you which interact with the theme core files and causes a lot of unknown issues. Please remove all of these, clear all the caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, you should make a new install to another sub-domain for testing via FTP and check the results. This is not the good behaviour of the theme, sorry!

Thanks for your understanding!

Hello Llapi,

It seems to be a strange theme behavior, sorry! I recommend you to make new clean install to another subdomain for testing via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

That would signal that there is an issue with the theme. Either it was not installed/updated properly, or there have been modifications to it’s files or code added in it’s files.

You could temporarily remove any theme modifications or additions and see if it works as intended. If there were no modifications made, you should re-install the theme. Preferably by FTP if possible
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Let us know the results.

Thanks

I don’t have any information I could provide you regarding a theme update at the moment. An update would contain exactly the same modifications mentioned in this topic.

@mbernloehr We could take a look, send us as well an email at contact@tagdiv.com and provide admin login and FTP access.

@DensS Your Instagram ID seems to work from what I can see
– https://www.screencast.com/t/ytfjaNi5I
It works in both Instagram widget and social sharing counter. That hashtag is added after the user ID in by the social counter plugin, it will not cause any issues.

Hello PornoPlague,

1)I guess that you are referring to the Top Bar section of the theme, right? Notice that section can be enabled/disabled from Theme panel, from here -> https://www.screencast.com/t/F4fLSrksiM and from here you can change more Top Bar layouts. So, according to your Header Style used by you, the Top Bar section differ. Also, the menu items for this section can be set up from here -> https://www.screencast.com/t/bgOf2xM27

2)When you have installed the demo with content, the results should look like this our demos from here -> https://demo.tagdiv.com/newspaper/ Please read our documentation from here -> https://forum.tagdiv.com/installing-demos/ and follow the steps from here.

3)You should provide your website URL so I can take a closer look at it. Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results.

4)Please do not use this setting in Seo by Yoast: https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks for your understanding!

@skparenting We could take a look, please send us an email at contact@tagdiv.com and provide admin login details as well as FTP and cPanel access if possible. Also include a link to this topic in the email.

Hi,

The latest theme version of the theme is fully compatible with PHP versions up to 7.2. So are the theme plugins (be sure to use the latest version)

If there are problems despite using the latest version of the theme and plugins, and you tested with only the tagDiv composer active, we could take a look. Check the theme system status before
– https://forum.tagdiv.com/system-status-parameters-guide/
Send us admin login, as well as FTP and cPanel access if possible, at contact@tagdiv.com and we will investigate. Please also include a link to this topic in the email.

Thanks