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Hi,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.

Thank you!

Hello,

Please disable alos, the mobile theme plugin.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.

Thank you!

Hello,

The options from the theme panel are for standard templates. If you have cloud templates, you must make all the changes using tagdiv Composer https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/how-use-tagdiv-cloud-library-templates/. Also, if the block is not from our theme, then to change the color, you need to use a custom code CSS.

Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.

Thank you!

Hello,

Please let me know if you have the tagdiv cloud library enabled.
Please deactivate, delete, and reinstall tagDiv Composer from Newspaper -> Plugins and check if the issue persists.

Thank you!

Hello,

For this error wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: single_template_1 is not set.
/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php please install and activated the tagdiv Styandard pack plugin.
Please block /wp-json/tdw/save_css
If an attacker wants to target this URL /wp-json/tdw/save_css they can do so. Even if the website uses a different theme, the attacker can still try that URL. We could add an option to be able to enable/disable the Live CSS, it will be considered. But for now in order to remove it this can only be done with a modification to the composer plugin. I think that all that removing it requires is to comment this line of code – https://prnt.sc/RtwvL5Nc4ikR -> https://prnt.sc/ymZmhdUfp57U But as I mentioned, the attacker can still try to access the URL.

Thank you!

Hello!

You can only uninstall it when you no longer use any standard templates or standard elements.

Thank you!

Hello!

I’ve checked the page and there is no issue.
Do you have the errors even with the Standard Pack plugin installed and active?

Thank you!

Hello!

You need to install and activate the Opt-in Builder plugin.

Thank you!

Hello!

Go to the Newspaper -> Plugins, install and activate the Standard Pack plugin and all the needed tagdiv plugins and try again.

Thank you!

Hello,

You need to go in the theme panel -> theme colors and try to change this color https://i.imgur.com/SzTpjhZ.png
Did you add the block from composer?
The social icons can be edited with tagdiv Composer to change the color.
The prebuilt website you installed needs to be edited d with tagdiv Composer, because the settings from theme panel are for the standard template https://forum.tagdiv.com/tagdiv-composer-tutorial/

A solution for sending a screenshot/video is this:
Download, capture, and send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link; paste it here.

Thank you!

Hello Sam!

Sure. Edit it normally (without TagDiv Composer) and copy-paste the code generated by our builder into a new page on another install: https://prnt.sc/OLnB8_5i3v0d

Thank you!

Hi ignacioribes,
Here are some more recommendations:
Install a plugin for malware and please update the theme to the last version if this is already at the last version, please delete it and replace it with a fresh copy from themeforest account. DO the same for the theme plugins.
If you notice again the site redirects to other sites, it may be because of injected malware. We recommend you follow the steps below:
– Change admin passwords and delete admin accounts you are not familiar with;
– Delete any weird/unknown plugins;
– Delete the weird/unknown themes;
– Clean unfamiliar Theme Panel injected code (example – https://i.imgur.com/4q70kCv.png);
– Clean WordPress files (example – https://i.imgur.com/stJCqiK.png)

Thank you!

Hello,

Please let me know what prebuilt website you have installed. Maybe you need to edit with tagdiv Composer, scroll until the about us section and select the element and change the text.
You need to set the post id in the filter tab to have a post sticky all the time on that block -> https://i.imgur.com/3uVxMOD.png

Thank you!

Hi, Now it seems that for the provided example is working – https://i.imgur.com/GHkjLQR.png
I made some test on my install and I tried all the post templates and for me are working without any problems. It is possible to have something interfering. I tested using this youtube link

What I can suggest is to do a test using only tagDiv plugins to see if the problem persist. If the problem is the same it will be need to make a full backup and contact us via email at contact@tagdiv.com and provide wp-admin access to investigate the problem.
Thank you