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Bogdan B.
tagDiv Staff

Hello,

If you want a boxed site, it is enough to add a background image to the site and it will go into boxed mode.
If you install a demo without content, only the general colors and style will be grabbed.

Thank you!

Simion C.
tagDiv Staff

Hi,

The new options should be visible in the post sharing settings
https://www.screencast.com/t/IqjrCYTkMIx
https://www.screencast.com/t/hBbKW6ZX
If none of these settings are present, then most likely the them has not installed properly. Re-install by FTP and check again
https://forum.tagdiv.com/how-to-update-the-theme-2/
Be sure to clear CDN if used and caching as well.

Thanks

Simion C.
tagDiv Staff

Hi,

You still not mention how it is not working, what exactly is happening. Each composer is tested and works with the theme
https://www.screencast.com/t/xOq2ZxWnw1
Please re-install the theme by FTP
https://forum.tagdiv.com/install-via-ftp/
Deactivate and remove all theme plugins and reinstall them. Deactivate all other plugins, leave only theme plugins active. Check to see if everything works as intended.

Thanks

Simion C.
tagDiv Staff

Hi,

1. If you are not using the mobile theme plugin, the settings are here
https://www.screencast.com/t/35AiozaxchA
If the mobile theme plugin is active the settings are here
https://www.screencast.com/t/AN8Konc4W
Make the changes accordingly and the results should be good.

2. They seem alright to me, there are no height or width differences from what I can see, between the sliders. Maybe I am not seeing the issue, please correct me.

Regarding the cache please check the configuration, there is a guide here
https://forum.tagdiv.com/cache-plugin-install-and-configure/
Settings may not look the same with the latest version of the plugin, but you can take a look.

Thanks

halilbaki
Participant
#0

i installed travel blog demo and i recieved this error message on the web site
Revolution Slider Error: Slider with alias td-travel not found.

mifwebid
tagDiv Member

Sure I’ve done those before I asked. The link I gave you is the new fresh install on my subdomain and I’m pretry sure that I’ve done everything according to the documentation.

Another issue is that I can’t find the social share buttons as they appear on your demos. They’re always combined with the “plus” icon.

Please help ASAP.

  • This reply was modified 8 years by mifwebid.
  • This reply was modified 8 years by mifwebid.
  • This reply was modified 8 years by mifwebid.
stephanwhelan
Participant
#0

Hi guys – I’ve got TD Composer and Multi-Purpose plugins installed however in TD Composer there are no multi-purpose elements appearing. No errors are appearing – any ideas what the issue is?

Thanks,

Stephan

Simion C.
tagDiv Staff

Hi,


@Michalb
We can take a look if you send us an email at the address mentioned above. Include a link to this topic in the email.
Beforehand please check the theme system status
https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase the parameters if needed. Deactivate and remove the theme plugins, re-install them from the latest theme package. Deactivate all other plugins, leave only theme plugins active. Check if the error is still displayed.

Thanks

yourlifeupdated
Participant
#0

Hello, my blog is this one: http://www.yourlifeupdated.net/

I’d like to set the theme as this: https://demo.tagdiv.com/newspaper_local_news/

How can I change the width?

Whats does it happen if I install the demo (without content) on my blog?

Thanks

Catalin
tagDiv Staff

Hello riojana79@gmail.com,

You should download the latest version of the theme from Theme Forest, make a full backup to your database, remove the older version of the theme and then install the new update theme via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ We recommend doing this way because this is the surest method in this case.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello mifwebid,

Most likely, all of these errors happened due to a bad theme installing. My advice is to make a new fresh install to another sub-domain, clear all the caches, purge CDN files if you are using the Cloudflare and check the results. Regarding on feature video, make sure that you have correctly added the Video according to our documentation from here -> https://forum.tagdiv.com/featured-image-or-video/ I have made some tests on my side with this demo and everything seems to work as expected.

Thanks for the message!

Simion C.
tagDiv Staff

Hi,

You could begin locally on a sub-domain for example, install the theme activate it, then set and configure everything as needed. The theme activation can be reset in the theme system status.
These would be some general advice when changing themes
http://www.wpbeginner.com/beginners-guide/checklist-15-things-you-must-do-before-changing-wordpress-themes/
Maybe some other users can share their experience in the matter.

Thanks

Catalin
tagDiv Staff

Hello Cahtryn,

Make sure that your old version of Visual Composer has been removed and then you should follow these steps. Also, if the problem is still there, you should make a new clean install from scratch to another sub-domain via FTP way, clear all the caches, purge all CDN files if you are using the Cloudflare and check the results. Please check our useful guide for theme installing from here -> https://forum.tagdiv.com/newsmag-installing-demos/

Thanks for the message!

Simion C.
tagDiv Staff

Hi,

You could try some plugins that have the options you require, install them and see which works properly. There are manual implementations for Facebook comments as well
https://forum.tagdiv.com/topic/facebook-comments-2/
Maybe some other users can make some plugin recommendations based on their experience.

Thanks

cathryn
Participant
#0

I downloaded the theme and it is missing the Visual Composer files.
Where will I find it? I followed instructions and it is not there.
thanks

How to install Visual Composer
Step 1: Access the WordPress plugins section

Step 2: Press the add new button and press the upload plugin button:

Step 3: Press the “choose File” button and select the js_Composer.zip file located in the main theme package under the plugins folder and then press the install now button:

simchris
tagDiv Member

Might not be related, but you may want to manually install WP 4.9.2 vs from panel. We had a bunch of server timeout issues from the main WP upgrade server the other day due to overload on their end (!). So, took couple of tries to get system updated couple of sites for our Newsmag sites.

therealshaunproulx
Participant
#0

Quick question. I’m converting the site http://thegayguidenetwork.com to the Newspaper theme.

The existing site is older with a LOT of content. Would it be smarter to set up a text URL to map out categories, menus, and flow before installing the new Newspaper theme? What would people recommend based on experience of converting an existing site?

Catalin
tagDiv Staff

Hello Marie,

You should use the Default Demo install with or without content if you have your own content and then, you should inspect this example with Inspector browse to see what kind of blocks are used in it. Please check our useful tutorial from here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Hope this helps!

Thanks for your understanding!

Simion C.
tagDiv Staff

Hi,

I believe that if you have a SEO plugin installed it should pick the right image. The theme does not have any options in this matter of it’s own. The og tags added by the SEO plugin should ensure the proper image is picked.
I found this guide on Google recommendations in the matter
https://support.google.com/news/publisher/answer/13369?hl=en
https://webmasters.stackexchange.com/questions/54423/foolproof-way-to-ensure-google-news-pulls-the-correct-image-for-its-thumbnails
You could try a recrawl – https://support.google.com/webmasters/answer/6065812?hl=en
Or check and submit a sitemap
https://kb.yoast.com/kb/submit-sitemap-search-engines/

Thanks

Catalin
tagDiv Staff

Hello PAPPACLART,

Please check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/, remove all of the untested plugins, clear all the caches and check the results. I have tested the theme with the latest version of WordPress and I did not saw any problems, sorry! You should provide some useful screenshots so I can see the error.

Thanks for the message!

Michalb
tagDiv Member

I have the same error. Fresh installation via FTP. I switched off also all incompatible plugins with booster. Still the same… wp booster error: td_api_base::mark_used_on_page: a component with the ID: tds_api is not set. and the second one Missing parameter:’file’

Simion C.
tagDiv Staff

Hi,

1. Please provide a link to your website so we can inspect the issue with the spacing. Use the browser inspector to try and identify where the space is coming from
https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

2. This is unusual, I have not seen this before. SO on the website there are currently 2 footer sections. That would suggest the theme is not working as it should or has not been installed properly. Or maybe if you made modifications to the theme files.

3. The tagDiv composer does not have woocommerce elements. It will render however woocommerce shortcodes added in text elements for example
https://docs.woocommerce.com/document/woocommerce-shortcodes/
https://www.screencast.com/t/wgwbT4aD9HiZ
https://www.screencast.com/t/QLEEfpppEu

4. I don’t quite understand what you are entering in the footer (if that is the footer) and how exactly you are viewing the footer in the backend.
Please provide more specific details so I can be able to maybe recreate the issues, or links to where this is happening so we can inspect them.

Thanks

Simion C.
tagDiv Staff

Hi,

Make sure you are using the latest version of the theme and plugins from the latest version as well.
There was an issue similar to what you are describing in a previous theme version, it is currently fixed.
If you recently updated the theme to the latest version, deactivate and remove all the theme plugins. Reinstall them again from the latest package you have downloaded (specially then multi-purpose plugin).
Also check the theme system status, ask your hosting provider to increase the value of the parameters mentioned in this guide
https://forum.tagdiv.com/system-status-parameters-guide/
Please let us know if there still is a problem.

Thanks

mifwebid
Participant
#0

Hi, I installed the Art Creek demo and found these issues:
1. The social widgets aren’t on the right place
2. I cannot find the way to change the hero image https://drive.google.com/file/d/1u2c8mYxJ5wi4nZKKcqtpczBEYPrHsV6C/view
3. The tried to change theme color such as header background color but didn’t work.

http://beta.tengokbawah.com/

Catalin
tagDiv Staff

Hello yanhuaqianxiao,

Please make sure that you are using the latest version of the theme installed via FTP way -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method, in this case, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, try to make a new clean install to another sub-domain for testing and check the results.

Hope this helps and let us know how it goes!

Thanks.

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