Search Results for 'system status'

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please check your memory allocation and make sure these parameters are set properly: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,

Please provide more details about this problem, so we can better understand why it is not working. What happens when you activate the plugin, and is there an error of some kind displayed.
Try deactivating all other plugins, then activate the tagDiv composer. This editor is tested and created specially for the theme, and it should work accordingly.
Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins. You could ask your hosting provider to make theme for you if needed.

Thanks

Hi,

Please check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed, they might have a recommended method in this matter.
This will ensure the proper functionality of the theme and plugins.
After making the changes, check if everything works using the tagDiv composer. Please let us know if you still have problems.

Thanks

Hi,

If the theme system status is according to the documentation, then maybe the process is blocked by a security plugin or firewall. Check this topic for more information
– https://forum.tagdiv.com/topic/cant-save-theme-options-2/

Thanks

Hello neevin2017,

1)First of all, ensure that you are using the latest theme version via FTP way because this is the surest method in this regard. Also, check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
2)Basically, you should not activate the theme for each update of it but notice that you should check every time the theme’s status because it is possible to need to reactivate it in some cases.
3)Please notice that you should not update your Visual Composer to 5.2.1 version because this is not yet tested with our theme, sorry! Please ignore the message and use only the plugin’s version which comes bundled with the theme core files and without use other versions of them.

Thanks for your understanding!

Hi,

Try updating the theme by FTP to make sure it is done properly
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then try the tagDiv composer again and see if it works as intended. Please let us know if you still have problems.

Thanks

Hi,

Please check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed, they might have a recommended method in this matter.
This will ensure the proper functionality of the theme and plugins.
After making the changes, check if everything works using the tagDiv composer. Please let us know if you still have problems.

Thanks

Hi,

Check the theme system status section and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins. It could also be a solution if the theme panel is not saving properly.
Try making these changes, or ask the hosting to make them for you if needed. Then try again to make the settings you want.

Thanks

Hi,

That probably was the issue with the Visual composer update. You must have updated this plugin, before it is officially supported by the theme
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
There were similar problems where in the backend, only code would display inside the elements. You should only use the Visual composer plugin that is provided in the theme package, as this is tested and fully compatible with the theme. Or if you have a purchased license, at least make sure it is the same version and do not update it when available.
Please note that in the theme latest update today, support for Visual composer 5.2 was added. Try updating the theme and check if the problem is solved.
Only use Visual compose or tagDiv composer, not both at the same time
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins.

Thanks

Hello warrentab,

Please ensure that you have right imported our demo according to our documentation here -> https://forum.tagdiv.com/newsmag-installing-demos/ Also, if your images are not imported, please check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Probably, your PHP memory is too low and that’s why the images cannot be imported because does not have enough allocate space on your server. Try to follow this advice and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

Try manually uploading the plugin by FTP. Unzip the plugin and upload it in the WordPress plugins folder (it should be wp-content\plugins) Then go to the plugins section and activate the composer.
More information about this method here
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
Also check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This will ensure the proper functionality of the theme and plugins.

Thanks

Hi,

Try installing the theme again, manually
– https://forum.tagdiv.com/install-via-ftp/
Deactivate all other plugins except the tagDiv composer and plugins included in the theme package, and test again.
Also check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then create a new page and try to edit it with the tagDiv composer. Please let us know if you still have problems.

Thanks

Hi,

@monoazulweb If you have tried the suggestion provided above, and the theme system status is according to the recommendations, there should be no problem using the tagDiv composer
– https://forum.tagdiv.com/system-status-parameters-guide/
You can send us an email at contact@tagdiv.com and provide admin login information so we can take a look. Also paste a link to this topic in your email.

Thanks

Hello nosfersolo,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Hi,

I have inspected the text element, I do not see any problems with it. Simply insert the text in the editor area, and close the window
– https://www.screencast.com/t/wIDXVaCr7YE
– https://www.screencast.com/t/TlJX68sl
The content will remain in the element as entered. Then save the page and view it. If you have problems achieving this, please follow this guide and make modifications to the parameters mentioned in this guide if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
This might be the cause for the issue.

Thanks

Hello iblyshc1,

Please try to reinstall your theme via FTP way according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ because this is the surest method in this regard. Clear all the caches and check the results.

Thanks for your understanding!

Hello mdeleon,

Sorry for this inconvenient! First of all, you should check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, make sure that your theme has been correctly installed via FTP way because this is the surest method in this case. For more information about using our page builder, please consult the following useful guide here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

First please check the theme system status and make modifications to the parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
Then try installing the Visual composer plugin again
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If you still receive the error, try manually uploading the plugin on your server by FTP. Unzip the plugin, and upload it in the WordPress directory, in the plugins folder (it should be wp-content->plugins)
Then go to your plugins section and activate it.
More details about the FTP method in this guide
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Thanks

Hi,

Please provide more specific details about the problem you are having, using the tagDiv composer. Everything should work exactly like in the video tutorial for you as well.
Firstly, to ensure the proper functionality of the theme and plugins, please check the theme system status and make modifications to the WordPress and server parameters mentioned in this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/
You could ask your hosting provider to make them for you if needed, as they might have a recommended method in this regard.
Then try to create a new page and use the tagDiv composer to edit it. If you still have issues, try deactivating all other plugins except the composer and the plugins included with the theme. Then check again if everything is working as intended.

Thanks

Hello nopawel,

I have replied via another topic. If the problem is still there after increasing your system status parameters, please send us an email at contact@tagdiv.com with you log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!