Search Results for 'update'

Hello nkodgh,

Unfortunately, notice that each customization will be overwritten in next future update, sorry! If you want to avoid this, you should try using the child theme for your file where you want to make some changes. For more information about this, please check here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thanks for the message!

Hi,

I have inspected your website and it seems to be displaying the mobile theme at the moment on some pages
– https://www.screencast.com/t/rbuoWYCv
In previous topics related to this problem usually it was a caching plugin to blame. Please try and disable the plugin and check to see if the problem is fixed. Also update all the plugins provided with the theme, from the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
It is recommended to use WP Super Cache for best results, with the settings mentioned in this guide
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
For the Big Grids you could use a code like this, and change the values how you want
– https://www.screencast.com/t/cC81UruuCFsX
This is the code used, you must enter it in Theme panel->Custom Css

.td_module_mx19 .td-module-title a,
.td_module_mx20 .td-module-title a{
font-size: 30px;
line-height: 30px;
font-weight: bold;
}

Thanks

Hi,

Please explain in more details the problem you are having. From what I understand there are missing options in the theme panel or missing entirely. Some screenshots would be very useful to describe the issue, if it is possible.
After finishing installing the theme, you need to install the Visual composer editor to be able to use the page building elements available.
Here you can find some useful information about installing the plugin and how to use it
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
– https://forum.tagdiv.com/how-to-use-visual-composer/
Then you can use all the available blocks and create the layout you want for your website
– https://www.screencast.com/t/4HM9yXE23
The Revolution slider is provided in the theme package and can be installed like this
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
It would be best to import a predefined demo slider, provided in the theme package as well
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
The Revolution slider is a very complex plugin with a huge amount of options, and can be difficult to master entirely. Here you can find all the official documentation regarding the slider
– https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
And here you can find all the available theme documentation
– https://forum.tagdiv.com/newspaper-theme-documentation/
Please let us know if you have any more questions or need further clarifications.

Thanks

Hi,

Please try to do a clean install of the theme. Download the latest theme version form Envato and follow this guide to install it via ftp – https://forum.tagdiv.com/install-via-ftp/
Then deactivate and delete the old version of Visual composer and social counter, and install the new ones from the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then configure the social counter again and it should work properly for you.
If you still have problems, you can send us an email at contact@tagdiv.com and provide admin login information so we can take a look.
You can activate the theme on a sub-domain for testing purposes and then activate in on the live site. You can use the reset key option available in the theme system status
– https://www.screencast.com/t/glF1JYXOcVRS

Thanks for your understanding!

Hi,

There doesn’t seem to be any problems accessing your profile page, or errors present on the website. Usually this kind of issue is resolved by clearing the cache installed, or in some cases the server cache if it is the case. You could try and update the theme to the latest version, as well as all the plugins provided in the theme package (especially Visual composer and the social counter) then check to see if the problem is resolved.
Please let us know how it goes.

Thanks

Hi,

I do not see any problems with the drop-down menu on your website. This is how it looks on my end
– https://www.screencast.com/t/0sd0RSiJ
And on the live demo – https://demo.tagdiv.com/newspaper/
The header menu was subject to design changes in the recent theme updates, maybe you have updated from an older version and that is why it seems different. If you would like to modify the current menu please provide more details or a screenshot about how you would like it to be, and I will try to give you a solution.

Thanks

Hi,

You can only update the Visual composer manually. Just deactivate and delete it, then install the latest version provided in the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
This editor comes pre-activated in the theme package and you can use all the available features, there is no need to activate the Visual composer bundled in theme package.
You can update the theme using this method – https://forum.tagdiv.com/install-via-ftp/ and also find more update advice here – https://forum.tagdiv.com/how-to-update-the-theme-2/
The settings in the theme panel will not be lost, only modifications made directly to the theme files will be removed, as the files will be replaced.
As suggested in the update guide, you should make a full backup before you take any action.

Thanks

Hi,

You should ignore the message. This is mentioned here: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The bundled version of the plugin does not have an activation code and you cannot update it automatically through wordpress.

Thanks.

Hi,

The Revolution slider plugin as well as the Visual composer editor plugin are provided pre-activated in the theme package, and you do not have to activate either of these. You already have full access to the plugin features and you can use it without activation. Updates for the plugins bundled within the theme package will be included in the theme updates – https://forum.tagdiv.com/whats-included/

Thanks

Hello,
You should also update the social counter. Disable and delete the current social counter you have installed and then install it again from the main theme package you download from envato.
Thank you!