- NewspaperHow to update a plugin
- NewspaperHow to update the WPBakery Page Builder plugin
- NewspaperHow to Update the Newspaper Theme
- NewspaperSingle Post Excerpt
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperCredit System
- NewspaperHow to use the Bing Maps API
- NewspaperModules Builder in Newspaper Theme
- NewspaperCreate a frontend submission form
- NewspaperCustom Fields Support
- NewspaperFlex Block Settings Guide
- NewspapertagDiv Opt-In Builder
- NewspaperHow to use the YouTube API
- NewspaperDefault Category Settings
- NewspapertagDiv Composer Tutorial
- NewspaperHow to Set the Image Avatar
- NewspaperUnique Articles
- NewspaperFacebook Share
- NewspaperCache plugin – install and configure
- NewspaperFeatured Image, Video or Audio
Hi,
Please note that these are the rules imposed by envato, not ours, we just pass them on.
Also this is not necessary to extend the support if you do not want our help, you’ll still get the theme updates and you’ll have access to this form, but you’ll not be able to post.
Welcome to Item Support -> https://themeforest.net/page/item_support_policy
Extending and Renewing Item Support -> https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Also if you want you can buy a new licence, instead extend the support.
Thank you for your understanding!
Hi,
Please check the answer from this similar topic -> https://forum.tagdiv.com/topic/latest-update-messed-up-live-search/
maybe that implementation will help you.
Thank you!
The result is a website that’s lost all customization again! I will spend the next 2 hours fixing my website. Thank you
I’m so annoyed with this. I just want to update the theme but every time I need to spend hours re-adding customization. The theme says press the button and update. This has NEVER worked. I’ve never used such a bad theme. I waste so much of my time with these theme updates that don’t work.
I even do manual updates like I was told before. This doesn’t work now either. Where can I review this theme?
Hello,
We’ve encountered several problems after updating the Newspaper theme from version 8 to 10 on the site http://www.biokurier.pl. Here they are:
1) Post template – in the ‘Default’ template (which we used to use previously) the social sharing icons (both in the beginning and in the end of the article) are not visible; they are visible e.g. in the Style 1, but this Style seems to be defined in another file than the previous ‘Default’ one (i.e. single-loop.php); we used to be adding some of our own code to the single-loop.php file (in the child folder); now we want to do the same (or to apply it to Style 1) but no changes introduced to a single-loop.pho file placed in the child folder seem to work; please help
2) Category view
previously articles on a category list (e.g.: https://biokurier.pl/jedzenie/) all had thumbnail images scaled to the same size; now we cannot achieve this by using any of the options available in the Theme’s panel; please advise how to do it?
Thank you in advance for your help!
Adam
Hi caver778,
You need to make sure that you have a valid key set, also make sure that the key is set as in our guide from here -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ as I can see in your screenshot-> https://i.imgur.com/bcc8rdR.png the theme is activate, but if you use pirate key the update will not work.
Let me know the results!
Thank you!
Hi GusV,
This option was added in our theme in one of the latest versions.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Please note that we recommend to make first a full backup to your website and database and only after that make the update, also you can test it first on localhost or in a test environment.
Thank you!
Hi Mahiedine,
The function from td_module.php will create the h3 titles for all modules from your website, therefore you’ll not be able to achieve what you need. Also these changes will be lost when you’ll update the theme.
Thank you for your understanding!
Hi,
I’m getting this error after the update and I was wondering if there is a fix:
Warning: require_once(tdb_template_import.php): failed to open stream: No such file or directory in /home/camero02/public_html/rougesmagazine.com/wp-content/plugins/td-cloud-library/includes/tdb_functions.php on line 1358
Fatal error: require_once(): Failed opening required ‘tdb_template_import.php’ (include_path=’.:/usr/local/php73/pear’) in /home/camero02/public_html/rougesmagazine.com/wp-content/plugins/td-cloud-library/includes/tdb_functions.php on line 1358
There has been a critical error on your website. Please check your site admin email inbox for instructions.
I am trying to change the logo “UK London News” but I can’t find any way to do it. Having spend a whole 10 hours just trying to change this I can’t afford to waste any more time; please advise!!!!!!
I have changed the text in cloud templates for the footer and header.
I have updated site identity in wordpress.
I have uploaded all logo sizes and configuration in Newspaper Header and Mobile Header.
I have cleared all server caches and even switched caching off completely.
I have cleared all browser caches.
On the desktop all is ok. But on mobile I either get the UK London News Logo or both UK London News and my own logo side by side. WHERE IS THIS TEXT/LOGO COMING FROM?
Update: Just in case this helps anyone else, I found that I had to follow the below article to get the social counter to work (and for YouTube only my user name with all lower case characters works)
– https://forum.tagdiv.com/youtube-api-key/
Note – this may only work in version 10.3 and greater? I’m running 10.3.5.
Still not getting the right number from Facebook, but I’m moving on to bigger things
Hi Mark Gilbert,
I just check you website and on chrome and Firefox the layout seems to be the same -> https://i.imgur.com/oFHZiXT.jpg indeed on Safari is a little different.
Unfortunately for the moment I can not provide a fix for this, sorry!
I added it on our list for investigation and improve for the coming updates.
Thank you for your understanding!
Update: For anyone else having this issue, it turned out to be an inefficiency in the tablet version of the Home Page designed with TD Designer.
Like I said above, my website worked on all devices and all browsers except for the Mobile (tablet version) Site in Chrome on my iPad Tablet – the desktop version of the same site worked without issue.
Also, pages and posts could be viewed fine in Chrome on iPad using the Mobile (Tablet) version, just not the home page.
So to work around this bug in TD Composer, I disabled some of my picture ads when viewed on a Tablet in the Mobile/Tablet browser, and now my mobile/tablet homepage loads in chrome on the iPad.
At this point I’m going to investigate moving away from TD Composer to one of the new designs since this is the only site I use it on (and the only site that had this issue)
Hope this helps someone!
Shawn
Hi,
If you have a full backup to your website, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look a look to see what cause these problem when the theme is updated. Include a link to this topic in the email.
Thank you for your understanding!
Hi,
I noted this on our list for features, maybe our developers will implement it in the coming updates.
Thank you!
Hi,
TagDiv composer has some serious flaws. None of my new content can be updated.
Really need your help on this.
Hi,
Usually this issue is related to a firewall or security module which blocks admin-ajax.php request.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also please make a test and make the update before you disable all non theme plugins, check the results.
Let me know the results!
Thank you!
I installed the theme new version v10.3.5 and re-activated all plugins. There are some problems;
TAG Div Composer does not work on cloud templates
All page settings are broken and although I do most of them, the following problems still persist;
footer and other pages (I used cloud templates)
The sidebar of all pages is not visible.
Hi,
Is very good that you are using a staging site.
Please make a test and make the update before you disable all non theme plugins, please check the results.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel for the staging website where we can check these problems. Include a link to this topic in the email.
Thank you for your understanding!
Hi,
We are sorry for the bad experience that you have with our theme.
1. Usually this problem is made by untested plugins or custom code inserted in theme, for me and many other users the search is working normal.
2. I’ll not say that our theme update do not have some bugs , but I thing that this problem is not only with our theme, this problem is general with all themes, there are many cases specific for each users and we can not recreate all of them, but we try our best every time.
3. Indeed this problem is when there are still some elements that are not using https on your website, you need to find these elements and replace them.
4. This is a quite strange problem and is on our list for investigation but for the moment we do not discovers something that can provide the problem, also for the moment this was discover to be use only if you have pagination on your website and google index it, but we’ll make some more investigation to find from where is coming this problem.
If there is still a problem and you want us to take a look to it to try to fix it, please make a full backup to your website and send us a email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hello !
Please follow the steps in order to manually update the Newspaper Theme as you can see in our guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you !
Hey Guys,
I have updated the Newspaper theme from 9.8 to 10.3.5.
I have noticed that the newsletter appears to have ‘dropped’ some of its colour. This is how it looked – HERE. Now this is how it looks – HERE.
I have a live site and a staged site. Looking at both I can see the preset settings are the same. Older version. Newer version.
I have tried editing the various colour settings such as ‘background colour’ but nothing is changing.
Any idea?
Thanks
Liam
Hello
I did activate the theme when I first got it.
The other day I saw that there was a new update for the theme, but it won’t let me do that.
All my plugins and WP are up to date.
See failure text: https://imgur.com/bcc8rdR and https://imgur.com/bcc8rdR
When i click update or activate it says I have no access….
Please help…
Hello.
So with the new update, there is a new item on the WP admin bar more cramped.
You have these items currently:
“Theme Panel”
“Theme Support” — which I don’t get why it should be placed in a prominent position.
“Edit with TD Composer / Cloud Template editor”
“Live CSS”
What you can do:
Consolidate them under one head menu and the rest are under it. Name it as “TagDiv” or something.
We have other admin menu items too so you guys taking 4 menu items is really annoying.
Please fix this.
Hello Support,
just a quick question? I received an email from you asking to update to the newer version of Newspaper and the link takes me to Themeforest, however if I download the “Install able wordpress files only”, will I loose any of my posts content and pages, and logo design etc.. it would be easier if we could just update from the wordpress dashboard with an automatic update button.
Thanks.
Gus
The search box is not working. When we click on the search icon, it doesn’t show anything. URL is showing doamin.com/# at the corner on chrome. I tried making a new header. I also created topics on WordPress Forums with a Newspaper X theme search box problem to find the plugin conflict.
Live search box only working if the user (ME) is logged in. Or it doesn’t work. On category pages, it sometimes appears sometimes not. Your support is toooooooo slow, that previous email conversation discontinued about the same topic. We don’t want any new bug, setting loss with every update of the theme. Please HELP US.
