Search Results for 'use visual'

Hi,
Please make sure you have visual composer 4.11.2 as that is the version required for the new version of WP. If you already have this version and it still does not work, you can try to disable all other plugins except visual composer, clear cache and reset cdn files if you use it. If you still cannot get it to work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue. Also include a link to this topic.
Thank you!

Hi,
Please make sure you have the latest verion of visual composer 4.11.2 and make sure you clear all caches including cdn files if you use it. You can also try to disable all other plugins except visual composer to rule out a plugin conflict.
Thank you!

Hi
This issue was caused by the new version of WP. Please update your theme using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update visual composer to the latest version using this one: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hi

This issue was caused by the new version of WP. Please update your theme using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update visual composer to the latest version using this one: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
As for the revolution slider, please install it from the plugins folder from the main archive and the revolution_slider_5 folder.
The new version of revolution slider and the new version of visual composer will prompt you to activate them using an activation key, but this message must be ignored as they are free versions that do not need activation as they are provided bundled with the theme.

Thank you!

Hi,
The best thing to do is to disable all plugins at once except visual composer, clear cache and reset cdn if you use it. Then you can see how your site works without plugins. Check all known errors to rule out plugin conflicts. Plugins can cause all kinds of errors including sidebar issues.
If you still cannot get the post sidebars to pick-up the ones in the theme panel please send us an email at contact@tagdiov.com and provide wp-admin so we can inspect the issue. Also include a link to this topic.
Thank you!

Hello Aldemi,

If you want to expand some areas from your pages, you have to use Stretch Row option from your Visual Composer settings, like this -> http://screencast.com/t/tSPoRmoqJFkM -> http://screencast.com/t/Lor1bVEFXy and the result you should see here -> http://screencast.com/t/k9j7IVzmI2

Hope this helps!

Thank you for the message!

Hello rodmvin,

Please ensure that you are using the latest version of Visual Composer (v. 4.11.2), clear all cache and check again the results. Also, please make sure that this problem does not come from untested plugins which interact with the theme and cause this issue. We do not have bad reports in this regards and I have tested this sorting on my side and everything seems to work as properly.

Hope this helps and let us know how it goes!

Thanks.

Hello sunkast,

As I can notice from your screenshots, you are using the Visual Composer for POSTS that is not recommended with our theme because the plugin was not been designed to be used for posts, but only for pages. Please set your VC only for pages from panel, like this -> http://screencast.com/t/g2kExmjgNGN

Hope this helps!

If is not what you mean, please provide more details about the problem so I will be able to provide a more accurate response.

Thank you for your understanding!

Hello mohamedelkady,

Please ensure that you have correctly and complete installed your theme. Also, to be sure, please try to make a fresh install of the theme and then only install the visual composer version that comes with the theme. Please remove any other version from the plugins section (disable and remove) and then install it from here: http://screencast.com/t/DwZN21u0VR -> https://forum.tagdiv.com/install-via-ftp/ After this, you should check this video tutorial here -> https://www.youtube.com/watch?v=ss-BEobegAw because it could be more useful for you.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello kirstycollings,

Please try to download the latest version of the theme because through this folder you can see the latest version of Visual Composer (4.11.2) and then try to set it according to our documentation here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/ Also, you can update your theme to the latest version because this Visual Composer is tested with version 6.7.1 of the theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello alberto.donzelli,

It seems to be a matter of saving. Please ensure that this issue does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are using the Wordfence plugin, please notice that this type of plugin creates some issue through theme and does not allow you to save your settings. Please try without plugins and check the results. If the problem is related to Wordfence plugin, please check this topic here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/ because there you will find a workaround in this regard.

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
Big grids and elements that cannot have titles get the category tags by default and the color is black by default. The hover color will be the theme accent color you set in the theme panel. For this type of blocks you need css to edit the category tag color or hover color if you wish to change it.
The tag has a block background as it will not get the background color of the titles, only the hover. It’s a styling of visual composer to change the “accent color” for a block. But the default background color is black no matter the title text or background you set for the block.
If you want to change the color of the category tag, you can use css. This depends if you want to change the color of all bocks or just specific ones on your page. If specific ones are the ones you are after, you need to assign a custom css class to the row in visual composer so these blocks can be targeted individually: http://screencast.com/t/zA63YaPPlVnC
Then you would use that class like so:
for a big grid for example:
.mycustomclass .td-big-grid-wrapper .td-post-category{
color:red;
background-color:green;
}

The hover color is more specific so I would need to inspect the particular block you want changed so I can provide the proper code.

Hope this helps.
Thanks.

Hi
This issue was caused by the new version of WP. Please update your theme using this guide:
https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update visual composer to the latest version using this one: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hello,
There is a conflict between older version of visual composer and the new version of wordpress, but we have no reports of the media library breaking upon updating WP.
Please update your theme to the latest version and make sure you update visual composer as well by following these guides:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the problem is still there after you update, then please also try it without plugins. Disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!

Hi,
Custom fonts do work and we have tested them properly. you just need to follow the steps closely from these guides:
https://forum.tagdiv.com/using-custom-fonts/
https://forum.tagdiv.com/font-customization/
https://forum.tagdiv.com/using-typekit-fonts/
Please keep in mind that when you are logged in, wordpress could be adding it;s own font so always check your fonts when you are not logged in.
Also , please try to disable all plugins except visual composer, cl;ear cache and reset cdn. Plugin conflicts can affect fonts.
If you use fonts from other languages, make sure you enable support for them from here: http://screencast.com/t/R0XNmPQymG
Thank you!

Hi,
These elements are not visual composer elements but theme specific ones.
The first issue with the images is a simple one. You need to use images that are bigger than the container. Check your image sizes and the containewr size. The theme does not strewtch images, it only crops them. If your image is smaller than the container, then you need to upload a bigger one for it to display properly. Please follow this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
For the second issue with the excerpts, please filter your excerpts by letters here: http://screencast.com/t/zZhUXQPR because your language does not use spacing between words. If this is the case, the theme will think all of the post content is just one big word.
Thank you!

Hello Mylo,

I have checked your website and I saw that you are using an older version of the theme (Newspaper v.4.6.2) and also, you are using the latest version of WordPress (v.4.5) and the latest version of Visual Composer (v.4.11.2) Please notice that the older version of our theme is not tested with the latest version of WordPress and Visual Composer and you can have some issue through theme. In the future, I suggest updating your theme to the latest version because the theme is all the time in changing and require to have the latest updates or if you do not want this, you should not update nor the plugins to avoid the eventual issues in this regard.
In this case, please make a test page with your issue, do all the settings for your image and then please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can further inspect your setup page. Also, please explain your problem on your test page so I can saw where is the issue. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for your understanding!

Hi,
Please try to disable all your plugins except visual composer, clear cache and reset cdn. Also please provide a screenshot of your playlist back-end so I can see how you implemented the video Id’s. A link to your site pointing at the playlist will also be usefull.
Thanks.

Hi,
There seems to be an issue with wordfence and the theme panel settings. Other plugins can also do this so please try to disable all plugins except visual composer, clear cache and reset cdn files. If you do use wordfence, there is a setting that can fix it: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Thank you!

Hi,
There seems to be an issue with wordfence and the theme panel settings. Other plugins can also do this so please try to disable all plugins except visual composer, clear cache and reset cdn files. If you do use wordfence, there is a setting that can fix it: https://forum.tagdiv.com/topic/cant-save-theme-settings/
Thank you!