Hello,

Please try to use a header template, to can set on the logo width and height => https://i.imgur.com/GcyAdcr.png
Please check this topic about page speed https://forum.tagdiv.com/topic/why-is-my-websites-mobile-google-test-slow/

Thank you!

Hello,

If made the update, all the changes that you made in the files will be overwritten and you need to make again the changes.

Thank you!

Hi Giri,

So,if you no longer want to use tagDiv Standard Pack, then please make sure you use cloud templates, for header/footer/category/posts, etc.
Also, you can add in the post, the Flex Block and filter it on Single -> Related by category/tags and more from author => https://i.imgur.com/OVaFnl0.png

Thank you!

Hello,

You do not need WPbackery if you haven’t used it to create pages and posts, or elements.
So, please make sure, because a page that is created with wp bakery cannot be edited with tagDiv Composer.

Thank you!

Hello @Testventure,

Please let me know what plugin for the cache you use.

Thank you!

Hello,

I just verified your website and now the Instagram feed is showing => https://i.imgur.com/EAfces2.jpg

Thank you!

Hello Amit,

Thank you for your suggestion on how to make our theme more efficient.
The ideas and suggestions of innovative, thinking people are always welcome.

Have a great day ahead!

Hello

@yerbol89, I saw that you tried different methods and yet the problem was not solved, so if you want we can inspect the problem, so please contact us via email at contact@tagdiv.com and provide the following:
– wp-admin URL and credentials
– cPanel URL and credentials
– this video
Our team will take a look!

Thank you!

Hello,

Unfortunately, the max mega menu plugin is not tested with our theme.
Also, the link for the article works well => https://i.imgur.com/QO3zrPT.png -> https://i.imgur.com/8iWWpqO.png -> https://i.imgur.com/sM1ldOT.png please check it again.

Thank you!

Hi,

I’m glad that the solution helped you achieve what you want.

Thank you!

Hello @c386,

Please contact us via email at contact@tagdiv.com and provide wp-admin access.
We will investigate the issue.

@great1212 I saw that my colleague told you to contact us by email to investigate your problem.

Thank you!

Hello,

Unfortunately, we don’t have tested the WP Rocket, but if you want to use it, please make sure you have enabled the mobile cache for wp rocket ->
https://docs.wp-rocket.me/article/140-wrong-display-mobile-tablet-desktop

Thank you for your understanding!

Hello,

If you referring to the featured image, you can add it like in this article https://forum.tagdiv.com/featured-image-or-video/
Also, in the post, you can add the Single Post Featured Image => https://i.imgur.com/edICSNq.png

Thank you!

Hello,

Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins, clear all cache and see if the problem persists.

Thank you!

Hello,

You need to contact Envato to help you to access the account
-> https://help.elements.envato.com/hc/en-us/articles/360000621363-Forgot-Your-Username
-> https://help.market.envato.com/hc/en-us/articles/203039084-I-ve-forgotten-My-Username-Or-Password-

Thank you!

Hello,

Please check the answer to this topic https://forum.tagdiv.com/topic/newspaper-theme-error-after-latest-update/#post-423648

Thank you!

Hello @jmtiongson,

I think this problem is caused because the install was not done correctly, please make sure your theme and plugins are updated correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.

Thank you!

Hello,

I’m glad you solved the issue.
I saw you use the mobile theme, so to change the header color you need to go in Theme Panel -> Mobile Theme -> Theme Colors -> Menu bar =>https://i.imgur.com/Aes2jN8.png

Thank you!

Hello,

I saw you have an older version of the theme https://i.imgur.com/S0IswAf.png and is possible to cause this issue.
Also, you have the latest WordPress version 5.8.2
Also, for errors please check this topic https://forum.tagdiv.com/topic/error-at-zones-6models-1dom-the-model-does-not-match-the-content-currene/
Many changes have been made over the years, and the latest version of the theme is 11.3.2.
Also, if you want to update the theme I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the look of the website.
Before the update, please make a full backup to all files and the database if something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

The WPBakery plugin is an older page builder, and we have our page builder, tagDiv Composer.
We have long recommended to shift from WPBakery to tagDiv Composer because WPBakery is an old builder plugin => https://i.imgur.com/O4CA0y0.png -> https://i.imgur.com/bFnzNtQ.png -> https://i.imgur.com/mv8AhFU.png -> https://i.imgur.com/IMyLYiY.png
So, you can start to create the pages with the tagDiv Composer.
Also, on our channel https://www.youtube.com/channel/UCOT1RiNysIPCTPSnVZskwtQ, you can find more videos that can help you and documentation https://forum.tagdiv.com/newspaper-theme-documentation/ and you can ask us here on the forum if you have any questions.

Thank you!

Hello,

if I understood correctly, for that you want you can use the block Flex Block, filter it on “Category – Current Category” and you can exclude the category that you want using the sign “-id category” that you want to remove it => https://i.imgur.com/Mejd8gl.png

Hope this helps you!

Thank you!

That can only be done with CSS. Please try this code and let me know if it worked:
.td-author-comments-count {
display:none;
}

Please set the code in Theme Panel -> Custom Code -> Custom CSS.

Thank you!

Hello,

Please check this topic with the same issue https://forum.tagdiv.com/topic/tagdiv-cloud-library-does-not-activate/ and follow the steps.

Let me know the results!

Thank you!

Hello @Satheeshraj

It is always advisable that the changes made in the theme files be put in the child theme.
Unfortunately, if you don’t update or reinstall the plugin I can’t help you.

Thank you for your understanding!

Hello,

You can use the plugin https://wordpress.org/plugins/updraftplus/ for updates, is enough the database.

Thank you!