Hello,

1. If you say that after clean the cache it works for a period of time, it means that the problem may be due to the caching plugin used. Also, please send the link to your website to inspect it.
2. Do you use a mobile page? Maybe the problem is also related to the cache plugin used.
Also, if you sent an email, please check if the address is correct contact@tagdiv.com and that you made a backup beforehand.

Thank you!

Hello,

You can set the image margins to can align it with the name => https://www.screencast.com/t/zAPzYJmi

Thank you!

Hello,

If you want to update the theme, please make a full backup to all files and the database and follow this guide at point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins => https://www.screencast.com/t/WLy01lbc

Thank you!

Hello,

Thank you for your kind words.
I’m sorry you had problems using tagDiv Composer.
Unfortunately, I don’t have access to see the screenshots => https://www.screencast.com/t/ude8yWPWYa, if you want to give me access to be able to see the images or if you want you can use another tool for screenshots => https://www.techsmith.com/jing-tool.html
Also, I checked your category page and seems you don’t have set posts in the block => https://www.screencast.com/t/UYzUzqRJmjmd

Thank you!

Hello,

A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

This is the way that our theme builder is working. Using tagDiv Composer you can build pages and cloud templates and this is done on the front-end where you will see exactly how the website looks when you add elements, but in the back-end, those pages and cloud templates are builder using shortcodes. That is why when you open a page in a WordPress editor it is displayed only shortcodes.
In order that your SEO plugin to identify words on your page, you can set the text in column text or in the text with title =>https://www.screencast.com/t/NsyYy3VHXQd

Thank you!

Hello,

If you are using the Gutenberg editor, then there will be no sidebar in the editor, this will look like this -> https://i.imgur.com/F6PUBhU.png
If you are using some classic editor plugin, then the sidebar can be removed only from the files, for this, you need to go in -> wp-content/themes/Newspaper/editor-style.css and comment these lines of CSS -> https://i.imgur.com/DqjLdxU.png

Hope this will help you!

Thank you!

Hello,

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Hope that helps you!

Thank you!

Hello,

If you have installed the last theme version10.4, please do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.

Thank you!

Hello,

The buttons for sharing are only on the posts, not on the pages.
Also, you need to check what buttons you have selected from Theme Panel -> Post Settings -> Sharing => https://www.screencast.com/t/fqwvVB3TVeR -> https://www.screencast.com/t/rsW1aysYEeAT -> https://forum.tagdiv.com/design-post-pages-using-default-templates/

Thank you!

Hello, @sidusinfieri

To remove the shadow on the header, you need to use a Custom Code CSS, like this => https://www.screencast.com/t/n3inNw3P59b3

.td-header-gradient:before {
content:none;
}

Set the code in Theme Panel -> Custom Code -> Costum CSS.

Hope this helps you!

Thank you!

Hello,

We need to take a look, so please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you

Thank you!

Hello,

Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not simultaneously).
Please deactivated the WP Bakery and see if the problem persists.

Thank you!

Hello,

To display the ad in the header of mobile, you need to add it like in this video => https://we.tl/t-NyZtzjoYdm you need to edit with tagDiv Composer, select the viewport on phone, add a row and in the row add “ad box” and set the code for the ad.

Thank you!

Hello,

I just checked your website, and now the logo looks well => https://www.screencast.com/t/4fDrptbc2QnC -> https://www.screencast.com/t/iYj6mNGey

Thank you!

Hello,

You need to hit the button “TAGDIV COMPOSER” and it will take you to the front-end where you can make changes.
This a video on how you can use the tagDiv Composer https://forum.tagdiv.com/tagdiv-composer-tutorial/
Also, you can check our channel https://www.youtube.com/user/tagdiv that can help you to design.

Thank you!

Hello,

Did you use WP Bakery? If yes, we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Did you make any changes to the theme files, introduce a code?

Thank you!

Hello,

You can use one license key only for one live project/website.

Thank you!

Hello,

To have a scroll bar use these blocks (Big Grid Flex 2, Big Grid Flex 5, Big Grid Flex 6, Big Grid Flex 9, Big Grid Flex 10) => https://www.screencast.com/t/C8aSXXrJt
The block is on the homepage, but you can add it where you want.

Thank you!

Hello, @rogerdirp,

I just checked your website and the button is displayed => https://www.screencast.com/t/WYUHDOMw
The only solution is to disable it=>
https://i.imgur.com/ys6tGPF.png and this button is deprecated, so is possible this button no longer works.

Thank you!

Hello,

Unfortunately, our team is working on the Instagram issue, but you can set the Instagram fixed count with tagDiv Composer => https://www.screencast.com/t/In8UL9Q92n until the issue is resolved.
For Facebook and Twitter, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Also, please make a full backup to all files and the database before sending the email.

Thank you!

Hello,

To achieve that you need to use a custom code CSS, for this you need to add an extra class on the block, for example, “td-bgf” => https://www.screencast.com/t/vvE7EKVsXon and use this custom code

.td-bgf .td_module_flex_6 {
margin-bottom: 10px;
}


Set the code in Theme Panel -> Custom Code -> Costum CSS.

Hope this helps you!

Thank you!

Hello,

Please make sure that the theme install was done correctly
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you have added the limit also in your wp-config.php file, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) – https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps; make sure that the theme is activated and you use an SSL plugin for HTTPS.
Also, if you have other plugins activate, please disable them and see if the problem persists.

Thank you!

Hello,

The footer template does not have the button to be edited with tagDiv Composer in the backend. Please check this guide:https://forum.tagdiv.com/footer-templates/
If you a Pro Prebuilt Website you can edit with tagDiv Composer the footer template can be edited only from the frontend if it is assigned, edit a page/post template with tagDiv Composer and go down to the footer. => https://www.screencast.com/t/rpfNhfyrF
Also, if you have a standard footer template https://www.screencast.com/t/ND7OiqEpPFK ->https://www.screencast.com/t/Z5ZdVYY4wAuP then please make sure you have tagDiv Standard Pack activate.

Thank you!

Hello,

You can disable the option the auto loading or you can set the limit posts.
For this, you need to edit the Single Post Template with tagDiv Composer => https://www.screencast.com/t/jyUVNSVHS -> Show site wide settings and set the limit post => https://www.screencast.com/t/niaHM5EMLOM9 or disable the option https://www.screencast.com/t/4RnV1CnxiuA

Hope this helps you!

Thank you!