Hello!

When you have no upsells, then will appear with no posts automatically.
You can hide that with this CSS code:

.elastislide-wrapper {display: none;}


Thank you!

Hello!

Please check this topic: https://forum.tagdiv.com/topic/theme-panel-settings-are-not-saving-2/ and let me know the results.

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Hello!

I’m sorry, but there is no option for the posts loop element.
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello!

So, I can see that the issue is solved, right?

Thank you!

Hello!

Please note that this will require custom work which is not covered by the support team.

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Hello!

We do not encourage you to use Wp Bakery at all. Please note that the WP Bakery has a conflict with the tagDiv Composer. Please use only one builder and not both.
This plugin can be find in the Newspaper-tf\code\other_plugins.

Thank you!

Hello!

Check this guide and make sure you do not have in the .htaccess file some lines with “Deny all”!: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
We have also a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
If you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

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Hello!

The icons in the menu are added like in this guide, please check: https://forum.tagdiv.com/how-to-add-icons-in-menu/

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Hello!

Please make sure you set up the featured images like in this guide: https://forum.tagdiv.com/featured-image-or-video/

Try to disable the lazy load: https://www.screencast.com/t/O5pfqQdb, delete the cache and see the results.

Thank you!

Hello!

Please check with the TagDiv Composer in your mobile viewport, the mobile menu zone to be set as default and not overlay: https://prnt.sc/7smjI6Dje2fo

Let me know the results!

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Hello!

For that error, please check this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/

Hope that helps you!

Thank you!

Hello!

It seems that this page was missed. I just addressed this issue to my colleague and we hope in short time this page will be available in the Cloud Templates.

We are sorry for the inconvenience!

Thank you for understanding!

Hello!

This issue has been discussed already here, please check: https://forum.tagdiv.com/topic/ad-wont-save/

Thank you!

Hello!

I just replied to you in your own topic here, please check: https://forum.tagdiv.com/topic/theme-panel-translations-dont-work/
Please do not create another topic with the same problem!

Thank you for understanding!

Hello!

The tagdiv Composer is the main plugin for this theme and it has a lot of customizations. For example, if you have a lot of elements on a page, then it could load a little bit slower. Our developers are working a lot to improve the page speed in every update.
Some factors which you need to take into account are:
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that the page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Also, check this useful guide: https://www.xtechkr.com/optimize-newspaper-theme/
Other useful tips here: https://forum.tagdiv.com/topic/%e2%9a%a0-very-slow-image-load-help-needed/

Hope that helps you!

Thank you!

Hello!

Please provide more information about your issues, screenshots or a video, so I can help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Please check our guide: https://forum.tagdiv.com/font-customization/

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Hello!

Make sure you do not have set any offset products in the general tab of this element.

Thank you!

Hello!

I just replied to you in your own topic: https://forum.tagdiv.com/topic/add-short-code-inside-element-on-main-page/#post-440049

We are sorry for the inconvenience!

Thank you for understanding!

Hello!

I’m sorry to hear about this.
We will try to help you with those glitches.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

We discussed about this issue here, in your own topic: https://forum.tagdiv.com/topic/single-post-template-issues/
Please contact us and we will try to help you as soon as possible.
Please do not create another topic with the same problem!

Thank you for understanding!

Hello!

Please try to reinstall the Mobile Theme plugin, clear all cache.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout.
Documentation here:
– https://forum.tagdiv.com/the-mobile-theme/
– https://forum.tagdiv.com/mobile-theme-introduction/
Also, you can not customize AMP so much, because it comes with its own design: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
There are some settings in the Theme panel -> Mobile Theme and Dashboard -> AMP.

Thank you!

Hello!

I’m sorry about this, but we can try to help and recover your website as soon as you make a full backup before.
The default version of the theme has not so many options for customization to achieve what you need.

Thank you!

Hello!

I’ve checked your website and it seems that the mobile and desktop version looks great.
Please clear your cache and try again. Verify in an incognito tab also.

Thank you!