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Bettina
tagDiv Staff

Hello!

This issue is discussed already here: https://forum.tagdiv.com/topic/td-composer-is-disabled-for-posts-page-how-enable-it/

We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
If you use a cloud template, then access that page on your website and then press the green button edit with the TagDiv Composer.

Documentation here:
https://forum.tagdiv.com/cloud-library-templates/
https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Bettina
tagDiv Staff

Hello!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Bettina
tagDiv Staff

Hello!

In order to avoid misunderstandings, please provide more information about the issue, screenshots or a video.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Bettina
tagDiv Staff

Hello!

We are working on it and we hope in the next update we will release the changes: that option for 24 and 48 h.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Bettina
tagDiv Staff

Hello!

I’m glad you have managed to solve the issue.
Let me know if you need further assistance.

Have a nice day!

Bettina
tagDiv Staff

Hello @michaelcates!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Bettina
tagDiv Staff

Hello Jan!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thanks!

Bettina
tagDiv Staff

Hello!

Let me explain you which options of mobile versions are:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ ; https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

It seems that you use Mobile Theme plugin, so if you do not need that, please uninstall it.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Edit that post and make sure you have not the image in your content, only set up as featured image in the right side: https://forum.tagdiv.com/featured-image-or-video/
For the tagdiv slide gallery, check this documentation: https://forum.tagdiv.com/gallery-2/

Unfortunately, you can only enable/disable that feature and control which posts do you need to appear there: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/

Thank you!

Bettina
tagDiv Staff

Hello!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, more details so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you for understanding!

Bettina
tagDiv Staff

Hello!

Yes, we are working on it, but we do not have any ETA yet.

Thank you!

Bettina
tagDiv Staff

Hello!

Click on “Remove generated CSS” and see the results.
The tutorial about this feature can be seen here: https://www.youtube.com/watch?v=tnkVapqhIHc
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Bettina
tagDiv Staff

Hello!

Please re-check the settings you made there: https://forum.tagdiv.com/instagram-widget/
If the problem is still there, then send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Bettina
tagDiv Staff
Bettina
tagDiv Staff

Hello!

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue and help you to restore your website. Also paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thank you!

Bettina
tagDiv Staff

Hello!

I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Bettina
tagDiv Staff

Hello!

We will take in consideration your query and try to provide more best solutions in near future.

Thank you for understanding!

Bettina
tagDiv Staff

Hello Ale!

Change also the permalinks of your pages and see the results.

Thank you!

Bettina
tagDiv Staff

Hello!

Please check the documentation: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/. If the problem is still there, then send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Bettina
tagDiv Staff

Hello!

Please make sure your images are uploaded in their full size and set it as full size also as you can see here: https://www.screencast.com/t/Oxue274e

Thank you!

Bettina
tagDiv Staff

Hello!

This issue has been discussed here: https://forum.tagdiv.com/topic/how-to-add-header-tags/

Thank you!

Bettina
tagDiv Staff

Hello!

This issue has been discussed here: https://forum.tagdiv.com/topic/how-to-add-header-tags/

Thank you!

Bettina
tagDiv Staff

Hello!

I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
There could be a plugin conflict. Please make sure you use only one builder the TagDiv Composer.

Thank you!

Bettina
tagDiv Staff

Hello!

This issue is discussed already here: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/.

Thank you!

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