Hi,
This problem can appear if you are using the last version of WordPress (5.5 or 5.5.1) and an old version of theme, only from Newspaper v10.3.6.1 was added the support for WP 5.5, therefore if you do not have the last theme version, please make a full backup to your website and database, after that please make the manual theme update as in our guide from here -> https://tagdiv.com/update-newspaper-theme/
Another solution is to use a plugin, but this is only an workaround, the plugin is is Enable jQuery Migrate Helper.
Let me know the results!
Thank you!

Hi,
I just made some tests and for me on Firefox is displaying the scroll bar -> https://i.imgur.com/NBXk7zP.jpg please try with other browsers like Opera, Chrome or if you have a mouse with scroll you can use it to scroll in tagDiv Composer.
Let me know the results!
Thank you!

Hi,
This problem is usually from the cache plugin that doesn’t recognize that there are two themes, one for desktop and one for mobile version (mobile theme plugin).
If you are using the mobile theme plugin, please make sure that you are using a cache that can different the mobile version from desktop version, a tested cache plugin is WP Super cache, here is a guide with the settings that need to be made for this plugin -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!
Thank you!

Hi Worldfair, did you get a message like this one “Sorry, you are not allowed to access this page.” when you tried to activate the theme?
If yes, then you can solved this problem in this way:
go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the license. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!

If there are other problems, let us know!
Have a nice day!

With pleasure!
If you have other questions, or problems, let us know! We’ll try to help as much as we can.
Have a nice day!

Hi,
I see that on your homepage you have set ads in header sidebar an above footer -> https://i.imgur.com/f3vkjpF.jpg -> https://i.imgur.com/N7koKfG.png also inside the posts you have set the ads set in header footer and 2 ads in sidebar, the problem with the ads inside the content is this one -> https://i.imgur.com/podPccF.png
If you check the source of your html code, and search for adsbygoogle.js, you can find lots of them -> https://i.imgur.com/aIWvaq9.png
<script data-ad-client="ca-pub-9836362449699621" async src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js"></script>
The code above should only be placed once in your html header. Using our theme you can set that code in theme panel -> https://i.imgur.com/sjBZJmE.png
What you can do is to use these types of ads with this structure -> https://i.imgur.com/Jhef7te.png this type of code can be set in our das places and will be render.
Hope this will help you!
Thank you!

Hi,
if your email address is cthomas@cbtnews.com our teammates just reply to your email, if you want we can take a look to these two above problems via email, but before that, please make sure that you made the backup to website and database, then let us know via email that you want to rest all posts to from panel, also mentioned the problem with the navigation section, then we’ll login on your website and see what can be the problems.
Thank you for your understanding and sorry for the late answer via email!

Hi,

Usually allowed memory size is when the wp memory limit is to low, make sure that you have set the theme requirements as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also because you have some many tags is possible to need at list double of wp memory limit.
If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Hope this will help you!
Let me know the results!

Hi, we’ll try to reply as soon as possible!
Thank you!

Hi,
This was just a suggestion to make the page for Business Directory smaller, now is not need to set each section in a new page, it will be a lot for improvements if you set the page in 2 or 4.
Also the hamburger menu is not working because you’ll need to wait until entire page will be loaded only after that this will work.
For php version we recommend to use php 7.3 but most of version of php7.4 are working too.
Also if you want to optimize your website you an try these guides from here:
-> https://tagdiv.com/how-to-increase-page-loading-speed/
-> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
-> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
–> https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
Also there are some users that recommend to use Autoptimize and EWWW Image Optimizer
Hope this will help you!
Thank you!

Hi jackos87, without a link to your website, I can not inspect the footer that you have set, but if you sent us an email, you’ll check it there and provide the fix via email.
Thank you for your understanding!

Hi,
Unfortunately I do not quite understand the problem, can you please provide some more details and some screenshots about this, in this way I will be able to see what can be the problem and provide an answer.
Thank you!

Ok, we’ll check it as soon as possible and we’ll continue this thread via email!
Thank you!

Hi,
I’m glad that you manage the situation and I’m sorry that I was not able to help you more!
Unfortunately for the moment on mobile you can have a single menu, this will be set on both version, mobile menu and mobile menu sticky. I think that in coming update this option will work like the one from desktop.
Thank you for your understanding!

Hi,
On problem 2 on this page https://puertoricorealestatenews.com/search-puerto-rico-properties/ you have a mobile page -> https://i.imgur.com/eGrB1d8.png if you want to have the same layout and content as on desktop, remove the mobile page like this -> https://i.imgur.com/ueP5OSC.png if you want to keep that mobile page, then you need to edit it and set the content you want to display on mobile -> https://i.imgur.com/yLTQP53.png also you can use a copy for desktop page, you can get some more details about the mobile page option in our guide from here -> https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Hope this will help you! Also check the page and set to no mobile page if you want to have the same content as on desktop.
Hope this will help you!

Hi teknobilimadami,
I’m glad that you manage the situation with problem 2 and 4, as for the problem 1 and 3 if these are continue, we’ll need to make some more investigations too see what can cause this problem, this will happen via email, where my teammates we’ll check the situation and try to fix it as soon as possible!
Thank you for your understanding and sorry for those inconveniences!

Hi gurbinder, if you are using the amp plugin with mobile theme, then all the ads that are set on mobile normal should display on amp too, also you can set auto amp ads -> https://i.imgur.com/caslQpr.png also for amp pages it will be display the amp auto ads and these ads -> https://i.imgur.com/APqxPzg.png
Hope this will help you!

Hi,
The update from here -> https://i.imgur.com/ClyMkeG.png indicate when the page from themeforest was last time updated and the theme version is set at the bottom of page -> https://i.imgur.com/KuK0Lib.png most probably some one from our staff made some changes on this page. Also when it will be a new update you’ll get a notification in the theme as in this guide -> https://tagdiv.com/update-newspaper-theme/
Also I do not know exactly when it will be the next update, but soon that I have some information about this I will let you know!
Thank you for your understanding!

Hi kareem khattab, if you want to update the theme please make a full backup to your website and database and only after that go on with the theme update -> https://tagdiv.com/update-newspaper-theme/ you need to use the option B, Update the theme Manually.
Thank you!

Hi khinphearum,
Please provide me a link to your website to inspect the problem and also please, provide some more details and some screenshots about the problem.
I will check you website and try to provide and working solution.
Thank you!

I’m glad that I was able to help you!
If you have any questions, let us know!
Have a nice week!

Hi ghoangit,
I do not quite understand the problem, the option for “always sticky” -> https://i.imgur.com/3jVkmHy.png from menu is not apply on homepage ? if is so, please provide me a link where I can inspect the situation, in this way I will be able to provide a solution.
If this is not what you mean, please let me know!
Thank you!

Hi fox100, according to the page source, is apply this code -> https://i.imgur.com/1ML5fUO.png this is the first code that I’ve provided and is a general code for entire website, please replace it with this one
.single h1.entry-title {
display: none;
}
Then it should work properly!
Let me know the results!

Hi chang yueh feng, if you want to have the same layout on mobile as on desktop, then please disable the mobile theme plugin -> https://i.imgur.com/aFKRQt8.png or use it only for amp -> https://i.imgur.com/dG2sAmP.png
The mobile theme plugin has a different layout a standard one to make the mobile version faster also using it, you need to set for pages a new content in mobile editor -> https://i.imgur.com/zKIAk8b.png, you can check more in our documentation from here -> https://forum.tagdiv.com/the-mobile-theme/
Hope this will help you!
Thank you!