Hi,

The theme has a button for resetting the activation key
– https://www.screencast.com/t/btzc7l24
Simply reset the key, install them theme in the new location and activate it again. There will be no problem in this case.

Thanks

Hi,

From what I have seen before similar issues happened in RTL circumstances. The theme is not optimized for RTL, elements from the theme will break their positioning in these circumstances.
If that is not the case, please provide a link to the website if possible, so we can inspect it.

THanks

Hi,

That seems to point to a plugin called TGM which is related to managing other plugins in WordPress
– http://tgmpluginactivation.com/
Maybe you should update the plugin as it mentioned, it seems to say you are using a deprecated version. Also check to see if the wp-debug is set to false in WordPress
– https://forum.tagdiv.com/system-status-parameters-guide/
An active debug mode could be why you are seeing all these notices.

Thanks

Hi,

Basically if the stats are enabled in Jetpack there should be no problem with the filtering
– https://jetpack.com/tag/stats/
Everything is handled through the plugin, I don’t believe any settings of the block will work, including the limit. You could use theme sorting options, there is popularity sorting available. Either all time popular, or 7 days popular
– https://forum.tagdiv.com/7-days-post-sorting/

Thanks

Hi,

In the article page the menu items will still link to the homepage
– https://www.screencast.com/t/xmdLW7yGmmn
They are not highlighted because you are not on the homepage, it is not the current page. Please review the menu structure and add the categories properly, as category items. They should not link to the home page
– https://www.screencast.com/t/JrluvagFvpn

Thanks

Hi,

That + should appear only when there are too many icons to be displayed in a single row, or there is not screen space to display them all This will also be depending on style chosen in the theme panel, if a style with text is selected there would be this result
– https://www.screencast.com/t/GkrYJdIy1w
Or just icons with this result
– https://www.screencast.com/t/foM1fWv9Ear
If you select mobile sharing socials drag and place them last in the list, they will not show on desktop only on mobile.

Thanks

Hi,

If this will be added in the theme by default, it will surely not interfere with this solution, this is custom. It will probably be as an option to select the text and style it in the post edit screen directly.
Indeed you can make multiple styles and apply them with a different class, to produce different results.

Thanks

Hi,

1. That would be the functionality of the Like button, as mentioned in the Facebook implementation
– https://developers.facebook.com/docs/plugins/like-button

2. You could disable it if it causes problems. Use different caching if possible and make tests. We tested the theme only with the WP Super cache for the moment, this works properly
– https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks

Hi,

The theme requirements are mentioned here
– https://forum.tagdiv.com/requirements-for-newspaper/
Also these server and WordPress parameters should be according to the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
The most recommended install method is by FTP
– https://forum.tagdiv.com/install-via-ftp/
Either than these there would be no other requirements. The theme and theme plugins should work properly. As described here the 505 error would be related to the server
– https://en.wikipedia.org/wiki/List_of_HTTP_status_codes
You could check similar topics in the WordPress forum if the problem is still present
– https://wordpress.org/support/topic-tag/505-error/

Thanks

Hi,

That is the post sharing, it can only be enabled or disabled on posts not pages
– https://forum.tagdiv.com/facebook-share/
You can place socials on pages using the composer, but an actual share of the page is not possible at the moment. Unless maybe through a plugin that may offer this.

Thanks

Hi,

You simply need to select it in the theme panel
– https://www.screencast.com/t/Hqggt02w
Configure what you want to be displayed in the top bar
– https://www.screencast.com/t/UYZQYGqUIb
This is a guide for the weather widget
– https://forum.tagdiv.com/weather-widget/
The multi-purpose style can also display information entered here
– https://www.screencast.com/t/ld0rW8HlT

Thanks

Hi,

The theme ad spots in the theme panel should run the shortcode, or enter it in text elements used on pages or sidebars. Like this example for a contact form shortcode
– https://www.screencast.com/t/YLJ1ZCX5mZ5O
Make some tests and check the results.

Thanks

Hi,

I don’t see that error at the moment, there is a notice of some kind below the background
– https://www.screencast.com/t/MAVSzH7tw3nV
Seems to point to a plugin, try deactivating it, see if it disappears. Interesting fact is that searching Google for the wp_qdqt_sfsi_shorten_links provides these results
– https://www.screencast.com/t/3bDmiMOTE
I couldn’t say what that is, what would be it’s exact purpose in the database. Maybe the hosting provider could be able to help.

Thanks

Hi,

Re-install all theme plugins from the latest theme package. Use the latest theme version, re-download the theme package to be sure and install that one
– https://forum.tagdiv.com/install-via-ftp/
Test with no other plugins active, there should not be any problems. If there are, please send us an email at contact@tagdiv.com and provide admin login information so we can investigate, as well as more details about what exactly are the actions you take before the problem occurs.
Also paste a link to this topic in the email.

Thanks

Hi,

Sorry again for the situation, we have replied by email.

Thank you!

Hi,

Widget sidebars can contain any element you wish, from the available ones. You can use a block for example, they all have filtering and sorting options
– https://forum.tagdiv.com/block-settings-guide/
Create sidebars, enter widgets in them and configure them as needed
– https://forum.tagdiv.com/sidebars-tutorial/
– https://www.screencast.com/t/N2uQUWHrQ
Then use the sidebars on the posts
– https://www.screencast.com/t/3ftfdBl4uU
A feature of the theme is the primary category, posts will inherit the sidebar set for the primary category
– https://forum.tagdiv.com/primary-category/
This way you can control all posts at once if needed.

Thanks

Hi,

In many cases this issue has been caused by plugins, theme modifications, code entered in the theme panel, child theme or theme files directly.
But mostly plugins are responsible, some are interfering with the theme lazy-load causing the images to be invisible while still being loaded.
This should not happen, there is no issue in the theme itself by default
– https://www.screencast.com/t/BuIVZPaPaynO
– https://www.screencast.com/t/Qi7Tzxmk
Try deactivating the lazyload in the theme panel
– https://www.screencast.com/t/RMX2l7VUMIC
The check if the problem is solved.

Thanks

Hi,

There would be no need to downgrade the theme, please re-install the latest version
– https://forum.tagdiv.com/install-via-ftp/
Re-install the composer and multi-purpose plugin as well. If there is still a problem, send us an email at the address mentioned above and provide admin login. We will make investigations. Remember to paste a link to this topic in the email.

Thanks

Hi,

That happens when the menu item set to be a mega-menu also has sub-menus. The menu item should not have any sub-menus
– https://www.screencast.com/t/JCZaeZOVRrG
If you follow the documentation there will be no problem creating a mega-menu
– https://forum.tagdiv.com/mega-menu/

Thanks

Hi,

I cannot seem to pinpoint exactly where this is coming from, it is present in the post pages as well, but not on category or tag pages
– https://www.screencast.com/t/yt1z68X9
I could give you a code to hide it on the homepage however
– https://www.screencast.com/t/axKkqWHxn34l

.home .none {
display: none;
}

Enter it in Theme panel->Custom CSS if you would decide to use it.

Thanks

Hi,

It seems there are some problems with the top part on the website. I believe you are using Visual composer for page building, please deactivate the tagDiv composer plugin. Visual composer elements may be affected by the tagDiv composer, and they may not display properly.

Thanks

Hi,

Best you contact the hosting provider, they might have a recommended method or maybe a service to enable the compression. Some general instructions here
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://gtmetrix.com/enable-gzip-compression.html
– https://stackoverflow.com/questions/44907818/wordpress-enabling-gzip-compression

Thanks

Hi,

If the mobile theme plugin is active, pages built with the composer will not be displayed. Content for mobile pages has to be entered through the mobile editor
– https://www.screencast.com/t/j4yYFxvQq46D
Note that the mobile theme is not a required plugin, it is meant for users that want to display a different lighter version of the website on mobile. It is built for improved performance, composers cannot be used on mobile pages.
If you want to show the same content from desktop on mobile, simply deactivate it. There will be no problem, the main theme is fully responsive and it will adapt for each device.
Here you can find more about the mobile theme functionality
– https://forum.tagdiv.com/the-mobile-theme/

Thanks

Hi,

I believe it would be possible. There is a page template that places the menu as an overlay, also making it transparent
– https://www.screencast.com/t/WYZWbqn3cgE
The rows have an option to set a YouTube video
– https://www.screencast.com/t/rEhzs3CTZ3Z
So you could create a similar design with these suggestions, the overlay page template and row video background. For the moment the video are only supported from YouTube, an ID must be entered
– https://www.screencast.com/t/oM9MnD2I

Thanks

Hi,

Please contact the hosting provider and present them with the screenshot. The 403 status means the server is blocking the admin ajax request. They should be able to fix the situation.

Thanks