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Hi good morning
I am having a big issue with my page; your help is much appreciated.
We are a news agency based in Aruba and we recently purchased your them because the feel and look mach’s all of our needs. Unfortunately on Sunday afternoon the page started having issues out of nowhere.
https://www.noticiaimpactoaruba.com/
ISSUE first came to be on Sunday 25 July 2021 in the afternoon:
My home page is not updating correctly, whenever I change something or ad a new post it does not show across all devices and if I try to post the article link on my facebook it does not work, the facebook page is unable to pull the main image of the post or the title.
The only way that the page is updated and my Posts are shown across all devices and the link works on facebook, is That I Have to clear wordpress cache, and I have to do so each time I change something or ad a new Post.
The Solutions that I have tried to fix this issue:
1) Cleared the cache from all my devices Desktops, Laptops and mobiles. ( this does not fix the problem)
2) Cleared the cache in the wordpress admin many times over.
(The problem is fixed but as soon as I change something or ad a new post the page does not update.)
3) Updated the theme to your new version 11.2 ( this does not fix the problem)
4) Updated the plugins. ( this does not fix the problem)
5) Uninstalled and deleted the non essential plugins, I only left your tagdiv plugins installed. ( this does not fix the problem)
6) I even tried to restore my page to an earlier time loosing many Posts in the process in the hopes that this fixed the issue but to no avail.
7) I contact my Hosting provider GoDaddy I have talked with 5 different tech support people since Monday 26 2021 and from their side they have cleared the cache and have done everything to fix the problem from their side but the problem persist, they concluded that the theme or plugins within the theme might be the issue or that the theme is not compatible with the New version WordPress 5.8
We really hope that you guys can help us fix this issue or make an update to the theme.
We really appreciate all the help and you guys can give us, we are counting on you.
Best Regards
Noticia Impacto
https://www.noticiaimpactoaruba.com/
Hi,
the first three articles on http://www.eronite.com show blank sites, but not older ones, i.e. https://www.eronite.com/freunde-mit-gewissen-vorzuegen/
I’ve cleared all the caches (OPCache, WP Rocket, Cloudflare) but there is still this issue.
Do you have any idea?
Thank you and best regards,
Luke
Hello!
Images can be added only with urls, if you use a software or upload them somewhere else.
But the explanation is very well and I think I understood, You are seeing the mobile theme but stretched, something similar: https://www.screencast.com/t/sXPbAx4FesXj
This happens due to cache. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let us know the result.
Thank you !
Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
Please ask them to switch browsers and confirm that this is happening. If it happens only on his end it might be a glitch due to low internet speed or even the browsers. Also when he is on the website and uses chrome, press CTRL + SHIFT + R, that will clear his browsers cache.
Thank you!
Hello!
I have investigated your website and the images seem to be loading fine:: https://www.screencast.com/t/on2FndHNoD
Please make sure to clear your cache.
Thank you!
Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
I have checked your website and everything seems to be in order now. Please make sure to clear your cache.
Thank you!
Hello,
Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.
Also, please check this topic https://stackoverflow.com/questions/57370144/wordpress-database-error-while-access-the-subcategory
https://wpml.org/forums/topic/wordpress-database-error-table-wp_term_taxonomy-doesnt-exist/
Thank you!
Hello!
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hi,
Please make a test disable the wp cache and cloudflare and see if the problem persist.
If the problem persist, please provide via email (contact@tagdiv.com) access to the site with problems, include all details and screenshots you can.
Thank you!
I am using only wp cache.And cloud flare.
The theme is still being released. Is there no other way?
Check your cache/minify plugin.
I had same issue with some heavy optimizations settings set
Hi – I cleared the cache, updated the theme, checked plugins – it is still doing the same thing, when i change the category in the filter setting on one page it changes it for both.
Hi
It looks like it is displaying the mobile version on desktop, most of the time this is from cache plugin, if you are using the mobile theme plugin, that cache plugin need to have support for mobile themes.
Thank you!
Hi Bettina
Thanks for the quick response. I’ve checked your screenshot and my .htacess file has that snippet of code.
As well, I followed your directive and deleted the TagDiv Composer, and reinstalled it. No caching plugin exists. I dd clear browser, site, and server cache. Still nothing. Please advise.
Alejandro
Hello,
Please try to recreate a new mobile for the homepage, and assign it like in this video https://www.screencast.com/t/FLeMNKncy
Also, you can try to do a test using the theme plugins and other plugins that are tested with it, clear all cache and see if the problem persists.
Thank you!
Hello!
Please make sure you have the Standard Pack plugin installed and active.
Also, please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let us know the results!
Thank you!
Hello,
That’s weird! The issue could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com.
Provide:
– wp-admin URL and cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello!
If this is your website: https://www.screencast.com/t/8J78ioddbH I can see that your images are displaying well.
Please clear your cache and try again.
Thank you!
Hello,
So, I saw you have set a standard footer template 9, and to display the Instagram feed for the standard template you need to connect to your Instagram Personal account, and set the Instagram ID in Footer -> Instagram Settings => https://www.screencast.com/t/OAludoEzaoRI then clear all cache.
Thank you!
I use newspaper 11.1 ,WordPress 5.8. already tried to reflash all cache and disable plugin to find the erorr, but it also not work. video format can not be select,no matter what i do.
PHP:7.4
Linux: centos
Nginx: Nginx 1.20.1
Mysql:5.7
imported theme demo is : fashion pro.
Category Template – Mintyside PRO
Single Post Template 10 is not work with video.
and what i want is use single post template 10 with video[cloud template import].
Hello,
For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.
Also, for posts loop please check the settings if you have set up a limit or an offset and let it empty with no space, no value => https://www.screencast.com/t/u9wQNZMAtph
Thank you!
