Search Results for 'cache'

Hi,
That is a cache, using the mobile theme plugin, you need to use a cache plugin that recognize the two versions and know when to deliver them. We recommend Wp Super Cache -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!

Hi bengyeow, please make sure that you are using the last theme version, Newspaper v10.3.8 and you have set the youtube api key ->https://forum.tagdiv.com/youtube-api-key/ after that clear all cache and cdn (if you are using) then the option should work.
If there is still a problem, please provide some more details and some screenshots.
Thank you!

Hi,

Normal, when you click on author name, you should be redirect to author page.
For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case – http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.

Let me know the results!
Thank you!

Hi Lacasito70, indeed when you use a new item, you need first to learn how to use it, after that everything will become easier, this method that you mentioned is applying in al domains.
This seems to be strange, for your details is like the “imported” settings are not saved, can you make a full backup and provide via email access to staging and the live website to make a test for a single post template or a cloud category to see the theme behavior? this will help a lot and will be faster to see if there is a problem with the theme or is some cache or other conflicts.
Please send the email at contact@tagdiv.com and include the link of this thread inside the email, in this way I will know exactly about what is the problem that you are facing!
Thank you for your understanding and sorry for the inconvenience!

Hi,
I just checked your website and now is set the mobile theme -> https://i.imgur.com/PCAPkzJ.png
Do you use only the WP Super cache plugin ? make sure that this is set as in our guide from here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
If the problem still appear and you are using only that cache, then we can take a look to see what can be the problem. If you are using other cache plugin, those can overwrite each other.
Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hi,
If you have a demo installed and you made changes on it the changes on the demo posts and pages will be lost -> https://forum.tagdiv.com/installing-demos/
Also if the posts and pages were made using our theme then it should work to edit the pages. Please make sure that you do not have any conflict plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login (to can login in WordPress admin zone) and the license. We will take a look to the problem and we’ll fix it. Include a link to this topic in the email.
Let me know the results!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

There is no general solution since the issue is not general. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you !

Hello !

Please make sure to refresh your page and clear your cache.

As you can see here this worked: https://www.screencast.com/t/qpcommPVm

Thank you !

Hello !

Unfortunately, we have no solution for now. We’re sorry for the inconvenience! It is a misunderstanding. This issue is not related to the Super Cache plugin or a CDN service.
Theme mobile devices are detected by user-agents, so the mobile templates where designed to apply on all these devices.

Thank you !

• This reply was modified 5 years by Bettina.

Hello !

Unfortunately your website is unreach-able. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !