Search Results for 'cache'

Hi,

If you are refering to this one -> https://www.screencast.com/t/1UAVUsDx then the iframe
is not show because was blocked -> https://www.screencast.com/t/bu54lprhECKl

The Font can be change from theme panel -> https://www.screencast.com/t/4loplyPCoehh just make sure that you clear all cache after you save the changes or you can chnage theme via tagDiv Composer ( if the page was built with this builder ) -> https://www.screencast.com/t/lQ8DaVT8

Thank you!

Hi,

The screenshots that I provide for you are from Newspaper v9.7.3, indeed in previouse version the amp is little different but it still should show in homepage if this is activate on pages.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Thank you!

Hi,

Please make a test, clear all cache and deactivate all plugins and let only the tagDiv Composer activate, after that try to make some changes in theme panel and see if those are apply, it is possible to be some incompatibilities between theme and the plugins that you have.

Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Thank you!

Hi,

Ensure that you have correctly installed the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, if you are using the child theme, please switch to the main theme because we do not recommend using the child theme because it might break the theme functionality. Also, remove all of the untested plugins, clear all the caches, purge CDN files and check the results. For more investigation, please provide your website URL.

Hope this helps and let us know!

Thank you!

The mobile theme displays a simpler version of the website, it comes with it’s own templates. So what is displayed on mobile with the mobile theme active, will be different from what is displayed on desktop, or when the mobile theme is deactivated
– https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

This theme demo has the mobile theme active, you can check it with a mobile to see how it looks
– https://demo.tagdiv.com/newspaper_local_news/
The AMP + mobile theme result will be similar to that.

There could be problems with the mobile theme when using various caching plugins. We recommend the WP super cache with these settings
– https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
Based on user feedback there might be problems like the mobile theme being displayed on desktop in some cases, caused by caching. For example the total cache can cause this.

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Since Newspaper v9.7 the child theme is working only for the functions.php and style.css files.
We wrote an article on the subject here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Also since Newspaper v9.7 the api plugin cannot be used anymore, sorry! it has been replaced by a new plugin
– https://forum.tagdiv.com/developer-info/
You could use this plugin from now on. Or experiment with flex blocks, maybe what it used to be possible only with the api plugin, it is now possible with flex blocks and grids
– https://tagdiv.com/tagdiv-composer-flex-block-elements/
– https://tagdiv.com/tagdiv-composer-big-grid-flex-elements/

Thank you!

I tried to explain above why this may happen, if the website loads slowly and the stylesheet and other website resources are not loaded in time, the tester will detect various issues.

Without the stylesheet loaded in time, for example the menu items are detected as being too close together – http://prntscr.com/o4dp3t
With the stylesheet they are not close together actually – http://prntscr.com/o4dpie

You can try to begin optimizing the website, making it faster to avoid such issues. Reduce the plugin number if possible, maybe use a CDN, consider a better hosting, also make sure the cache is set as recommended
– https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Hi,

Just make sure that the GENERAL MODAL IMAGE is disable -> https://www.screencast.com/t/d5lwmoufDc and clear all cache

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

I’ve checked your website and all seams to be alright, maybe there was only a cache problem.
-> https://www.screencast.com/t/V0DT7DwFb
-> https://www.screencast.com/t/MaW2l1m6

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all plugins and child theme ( if you are using ) and let only the tagDiv Composer , clear all cache, deactivate the cache plugin and try again.

Thank you!

Hi,

Uninstalling the demo, or installing a new demo should remove the previous demo completely. The website should be as it was before installing the demo
– https://forum.tagdiv.com/installing-demos/
So the homepage should be removed as well. Maybe it’s a caching issue, try to clear the cache, also force refresh the page in the browser (Ctrl+Shift+R). Let us know.

Thanks

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins and child theme ( if you are using ), clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please provide some more details about the problem you are facing and some screenshots; did you made any updates or install some plugins before this problem to appear?

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme plugins and child theme ( if you are using ), clear all cache, deactivate the cache plugin and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please provide some more details about the problem you are facing and some screenshots; did you made any updates or install some plugins before this problem to appear?

Thank you!

Hi,

1. In order to lower the height of the Smart Snap Header you need to use a custom css or you can use the header manager and build the header how you want.

2. I’ve checked the page menu and this is working normally -> https://www.screencast.com/t/GMvZ576y6D
Please make sure that the tagDiv Composer https://tagdiv.com/tagdiv-composer-page-builder-basics/ is activate and you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

If there is still a problem, please provide some more details and some screenshots if this is possible.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.

If this is still not working please try this custom css
https://www.screencast.com/t/xF7kctwfia
.td-module-comments {
right: 0;
position: fixed;
}
.td_module_17 .td-module-comments a {
color: #fff;
background-color: #000!important;
}
.td_module_17 .td-module-comments a:after {
border-color: #000 transparent transparent transparent!important;
}
Set the code in Theme panel>Custom code>Custom css

Thank you!

Hello !

After you de-activate the Mobile Theme you will have to delete your cache. For that we do recommend using WP Super Cache. Find out more here: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

If you want to use the mobile theme you will have to recreate the content of your page in the Mobile Theme Editor wich can be found under the page editor: https://www.screencast.com/t/2Qb4Jtw5m

Thank you !