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matthewlumbs
Participant
#0

Hello,

I am trying to edit Newsmag theme files through FTP and also WordPress > Appearance > Theme file Editor however changes are not reflecting in the front-end.

The main reason I want to update the theme files is that I want to integrate another plugin called s2Member – which allows me to bar blog posts for registered users – basically viewers have to register (for free) first before they can read the blog.

I’m specifically editing the file loop-single.php to add required php functions from s2Member plugin for it to work properly, however the changes seems to not reflect. I have already turned off/removed WP Cache but still no to avail.

Please advise, thank you.
Matt

Bettina
tagDiv Staff

Hello!

Do you want to install the demo with content or without content?
Did you try again? It could be from the internet connection.
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Bettina
tagDiv Staff

Hello @theheritagelab !

Those other issues could be from that option. Please make sure it is disabled and you’ve deleted the cache. Also, it could be from a plugin conflict as well.
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Ericky
tagDiv Member

Hi,

We don’t have object cache. Do you have any other solution?

Bettina
tagDiv Staff

Hello!

If you use default templates, then make sure you have the Standard Pack plugin installed and active. Try to update the WordPress and PHP version.
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hi,

This is strange. Please check if you don’t have an object cache.

Thank you!

Bettina
tagDiv Staff

Hello!

Do you use the latest update of the theme and plugins? I’ve tested it on my end and it is working just well. Please make sure it is not a plugin conflict there.
Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff
Anamaria
tagDiv Staff
Anamaria
tagDiv Staff

Hi,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/ or you can use WP Rocket.
Also, please let me know what plugin you use for the cache now.

Thank you!

simchris
tagDiv Member

I am running Newsmag on PHP 8.2x with zero issues. Try disabling plugins other than the tagdiv composer plugin. Not all third party plugins work with PHP8. Theme *does*.

Also note you must disable all caching plugins, clear caching, and after changing PHP versions if you see gateway error refresh browser, as that is also cached.

Try enabling debug mode in your wp-config file then look at the generated errors when switching to PHP 8.2x (don’t go to 8.3 yet!).

(I don’t work here.)

techquest411
tagDiv Member

I tried to install the plugin WP Super Cache but wordpress keeps uninstalling this error message that pops reads; “This Plugin is not allowed on our system due to performance, security, or compatibility concerns. Please contact support with questions.”

Bolongo
tagDiv Member

Hello Ana Maria,

Thank you for your feedback, but it still doesn’t work. For your information:

I have installed and activated all the required plugins
I have also deactivated the tagdiv Standard pack plugin as you recommended.
I have followed all the configuration information for “tagDiv Opt-In Builder – Paywall/Subscription”.

I have consulted the topic “https://forum.tagdiv.com/topic/tagdiv-composer-does-not-save-only-content-of-homepage/” which apparently does not concern me as I do not have any save issues or 40x errors.

I have uninstalled and reinstalled the theme, but I still have the same problem on this page “https://www.pressebits.com/checkout-week_pro/?plan_id=1”.

The Issues
The action button does not work.
The menu is also not functional.
I have not installed any extensions other than those required for the theme.
Request
I really bought your theme for paid article subscriptions. Could you please let me know if there is a refund program in my case? I really need this module. Please help me. Below is the “Newspaper system status” and everything is okay on that side. Thank you for your understanding.

heme config
Registration key i 828a4626 – **** – **** – **** – 1a21327f3673 Reset key
Theme name i Newspaper
Theme version i 12.6.6
Theme database version i 12.6.6
HTTP channel test wordpress
Installed demo i Newsweek PRO – demo ID: week_pro | install type: full
tagDiv advertisement i
Theme Mobile Newspaper mobile version
php.ini configuration
Server software i Apache
PHP Version i 7.4.33
post_max_size i 512M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 360
max_input_vars 250000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL i https://www.pressebits.com
WP Site URL i https://www.pressebits.com
WP version i 6.5.4
WP multisite enabled i No
WP Language i fr_FR
WP Memory Limit 256 Mo/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.

Anamaria
tagDiv Staff

Hi,

We recommend the Wp Super Cache plugin.
Also, you can use the WP rochet plugin for optimization.

Thank you!

#0

I have a critical issue on my website regarding page cache. Do you have a recommended plug in for page cache that would work well with the tag div newspaper theme?

Thank you

Arturo
Participant
#0

I have redesigned my website elcineenlasombra.com with the Newspaper 12 template. I have a very big problem with the slowness of the page. The site now loads very slowly and sometimes does not even load at all. This is a general problem on the page. Just browse through it a little to see it. I’m trying to solve it, but so far I haven’t found the solution. The hosting company has a very good reputation and the technology it uses is very good, I have installed a cache plugin, uninstalled all the plugins that are not essential, installed a CDN, etc. Can you help me?

mtdas99
tagDiv Member

I have changed the whole template and edited the template however there must be some issue with TagDiv composer because the tagDiv Opt-In Builder plugin is not updating. I tried by deactivating all plugins including cache plugin but failed. I also tried to update the plugin from theme panel but updating failed. Some issues must be there with the TagDiv plugins.
I have sent the login credentials and FTP details through email. Please help to get rid of ant error.

sprottenjunge
tagDiv Member

Hello, thank you very much! Permalinks and Cache so simple 🙄

Bettina
tagDiv Staff

Hello!

Make a test and deactivate all plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

tinegregory
Participant
#0

Good morning,
I’m having a problem with the mobile template of the homepage template in the cloud template. Indeed, I downloaded and set up the following 3 plugins: yoast seo, Wordfence and LiteSpeed ​​Cache. And following this, the mobile template version of the home page template disappeared. Is it related to plugins? How can I recover the version prior to the modifications? THANKS

Anamaria
tagDiv Staff

Hello,

1. Yes, you can add the logo more near to the menu, but you need to set the row layout like this -> https://i.imgur.com/DMqn02Y.jpeg and stretch row https://i.imgur.com/29Aet0y.jpeg You can not delete the empty column, only the row that contains empty columns.
If you want to delete a row, you can delete a row with the empty column using the right click on the row icon -> https://i.imgur.com/JodWvlW.png -> https://i.imgur.com/e6bb8U5.png or using the drag and drop or you can simply click on the row and press the delete button from your keyboard -> https://www.screencast.com/t/Mai7iyEG The same steps are to delete the elements.
2. Please disable the mobile theme and amp plugins.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ The option that you need to use.
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc, so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY.
So, the mobile responsive is what you see when that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
The Mobile responsive version of the theme and the mobile page editor can be edit with tagDiv Composer, the mobile theme plugin cannot.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page, you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
3. Format need to be MP4, File size for embedded video should ideally be 500KB, as the ideal page size from Google’s standpoint is <1MB. File size of 1-2MB is acceptable.
Video duration should be no longer than 25 seconds.
4. You need to use a plugin that provides this option. Please check our guide -> https://forum.tagdiv.com/using-theme-translations-together-wpml/
5. The images are responsive; please let me know what you mean.
6. I recommend using the WP ROCKET plugin.
Also, we don’t recommend to using amp, because it is deprecated -> https://developer.bigcommerce.com/docs/storefront/wordpress/platform-integration/enabling-amp

There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://forum.tagdiv.com/topic/high-number-of-ajax-request/
https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
https://www.andraware.com/wp-rocket-for-newspaper-theme/
https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
https://forum.tagdiv.com/topic/sql-querys-high-cpu/
https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
https://underconstructionpage.com/optimize-wordpress-database/
https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
7. I recommend using Duplicator plugin, but you can try other plugins from this list -> https://www.bluehost.com/blog/best-wordpress-backup-plugins/
8. Usually, the color and image are set on the row, so please edit with tagDiv Composer and select the row and go in the tab CSS, and there you can set it https://i.imgur.com/IkbGWUS.png -> https://forum.tagdiv.com/topic/background-color-of-the-main-menu-be-changed/

Thank you!

Anamaria
tagDiv Staff

Hello,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Please check this guide, delete the object cache file, and check again https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Bettina
tagDiv Staff

Hello!

I’ve checked your website, and everything works well.
If you choose a menu there, then the problem could be caused by cache.

Support Hours (GMT+3)

Monday – Friday:
8:00 AM – 17:00 PM

Thank you for understanding!

Anamaria
tagDiv Staff

Hello,

I think that you have a plugin conflict there. Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

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