Search Results for 'cache'

Hello,
It is simply your cache. The plugin is being installed from the cache directly. You need to check with your host or cdn server as it seems you have a strong cache in place.
Thank you!

Please check again. The social icons now work fine. There was most likely a caching issue. You have either a cdn server or a hosting side cache and it got cleared now.

Thank you!

Hello,

It seems you need to update your social counter plugin and then clear cache. Please disable the current social counter you use and then install it again from the new theme package (version 4.3)
Make sure you clear cache afterwards.

Thank you!

Hello kaisan,

I have inspected your website and I saw that you are using some untested plugins which might interact with the theme core files and break the style of the sharing buttons, sorry! -> https://www.screencast.com/t/xSraQlS9dyr4 Please remove all of these, clear all the caches and check the results.

Thanks for your understanding!

Hi,

Indeed it seems the mobile theme stylesheet is loaded on desktop. That usually happens because of caching implementation or maybe minification.
The caching that is compatible with the mobile theme would be the WP Super Cache plugin, this will not cause issues with the mobile plugin.
In many cases similar issues are caused by caching, which would have the solution to either use the recommended caching plugin or deactivate the mobile theme plugin. The mobile plugin is optional, one can use the default responsive capabilities of the main theme.

Thanks

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Seems the Instagram count is not accurate, your ID works for me however
– https://www.screencast.com/t/mQEkYTl1lS
Try clearing all the caches you might have installed or provided by the hosting. If you use CDN purge the files. Then check if the count is properly displayed.

Hi,

So you are making changes to a page and after saving it the changes are not displayed. Try creating a test page and edit it with the composer. Save it then check if everything worked properly.
If the pages have been built with the tagDiv composer originally there would be no problem editing the pages again with it. In most cases issues with the composer have been caused by insufficient allocated resources
– https://forum.tagdiv.com/system-status-parameters-guide/

If it displays the success message that would mean the page is saved and it should be displayed. If the old page is displayed instead, it could also be a caching issue, caused by a caching plugin or server provided cache, or maybe CDN.

Hello tovyt,

Please notice that the theme has been changed a lot from 7 to 8 version and probably that’s why you get some changes, sorry! You should make a full backup to your database and then, update the theme to the latest version of it and try to adjust it to look good with the latest version of it. The theme installing should have to be done via FTP way, clear all the caches and check the results. Please notice that our theme is in continuous development and if you want to bring good results you should keep up the steps with the latest version of the theme.

Thanks for the message!

Hello Ednardo Menezes,

I have tested your website on page speed and it seems to return good results, as you can see here -> https://developers.google.com/speed/pagespeed/insights/?hl=ro&url=https%3A%2F%2Fbelezanaweb.info%2Fvideo-aula-amor-de-verdade-mc-kekel-e-mc-rita-cia-daniel-saboya-coreografia%2F&tab=mobile but also, I saw through your console and I you have some errors through js which can break some theme’s functionalities, as you can see here -> https://www.screencast.com/t/KNaAbZzTM Try to disable all of untested plugins which can be the major reasons of your probems to your website, clear all the caches and check the results.

Thanks for the message!

Hello defenseupdate,

Sorry but please notice that we do not have any bad reports with the theme’s vulnerabilities at the moment! The latest version has been fully tested before it’s released and should not exists any kind of vulnerabilities in the theme, sorry! Remove all of the untested plugins, clear all the caches and you should provide some useful screenshots with the problem if it will persist.

Thanks.

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello matt-2,

Please ensure that you are using the latest version of the theme installed via FTP way, the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello cucumberandco,

Please update the theme to the latest version of it which is 8.7.3, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it and also, so we can inspect your logo section.

Thanks for your understanding!

Hello moose85,

Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ clear all the caches and check the results.

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello kaisan,

Try to clear all the caches, purge CDN files and check the results. This problem might occur from your caches. Also, check the CTRL+SHIRFT+R.

Thanks for the message!

Hello Calisen,

Please notice that I have tested on my side the Contact Form 7 and it seems to work as expected, as you can see here -> https://www.screencast.com/t/qzeKo5wEt Ensure that you have the right installed the plugin, remove all of the untested plugins which can interact with the theme core files and causes a lot of unknown issues, clear all the caches and check the results.

Thanks for your understanding!

Hello all,

Please notice that the problem with Facebook does not come from our theme but only from the Facebook stuff, sorry! Try to generate another Facebook App Key, ensure that key has been approved by the Facebook and it’s valid and clear all the caches and check the results. For more references to this problem, please check the following topics from here -> https://developers.facebook.com/status/issues/205942813488872 https://stackoverflow.com/questions/49417886/why-does-facebook-graph-api-say-my-account-is-non-active?utm_medium=organic&utm_source=google_rich_qa&utm_campaign=google_rich_qa – https://www.nop-templates.com/boards/topic/3388/facebook-integration-locked-due-to-recent-press-privacy-concerns

Thanks.