Search Results for 'cache'

Hello bradleyhowington,

Notice that error might happen due to your untested plugins which can interact with the theme core files and causes a lot of untested plugins, sorry! I recommend you to do a new clean install from scratch via another sub-domain, install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all fo your cache and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Inma,

Please notice that the Post View Counter should work as expected with our theme with all of our required and tested plugins. I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues. I recommend you do a new fresh install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, clear all of your caches, server caches, purge all CDN files if you are using the CDN system and check the results.

Hope this helps!

Thanks for your understanding!

OK, In this case it could simply be a plugin conflicting with it.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If you still have trouble with the page builder please contact us via our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Also please don not use both page builders at the same time. If you use tagdiv composer, disable visual composer and vice-versa.

Thank you!

Hello,

Please increase your memory allocation by using this guide: https://forum.tagdiv.com/search/system+status/
Also please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Jose,

I have inspected your website and I saw that it seems to work as expected, now. Also, I have noticed that your caching plugin is W3 Total Cache which is not recommended with our theme and which can cause a lot of unknown issues. Try to use our recommended caching plugin which is WP Super cache and only use tested plugin if you want to achieve best theme results. Clear all the caches, purge CDN files if you are using the CDN system and check the results.

Hope this helps!

Thanks for your understanding!

Hello francedeam,

You should request to your hosting provider to purge all CDN files from the server and also, to clear all the caches files. Notice that error doesn’t come from our theme. You should check your dedicated server to avoid these characters.

Thanks for your understanding!

Hi,

It seems that the mobile style is loaded on some pages, instead of the desktop style. This could be caused by a plugin, or by the caching you are using. To see if it is a plugin you can try disabling all of them except the ones provided in the theme package, then check to see if the problem is solved.
In some cases the Total cache has proven to cause this kind of problem as well. It could be that it is not configured properly. You can try disabling it and see if that has any effect.

Thanks

Hello loyalty-solutions,

Please ensure that problem do not happen due to your untested plugins if you are using something like this. Try to disable all of them, leave just Visual Composer to active, clear all the caches and check the results. Also, you should provide your website so I can take a closer look at it.

Thanks for your understanding!

Did you make any modification to the theme? Do you use a child theme?
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If the issue is still there please create another page and only add the video playlist element to it.
Alternatively please create a testing sub-domain and see if the issue is present on the testing platform as well. We cannot recreate it as it seems to be specific to your install.

Thank you!

Hello Sanusi,

After you have made a fresh install, you should use only tested plugins and then clear all your caches. after this, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, you should provide there some useful screenshots with your problem so I will be able to identify it. Also, provide the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Inma,

Please keep in mind that plugin has not been tested with our theme and we do not recommend using it because it seems to be a problematic plugin which causes a lot of unknown issues, sorry! To achieve best theme results you should use our recommended caching plugin which is WP Super Cache.

Thanks for your understanding!

Hello casam30,

I am sorry but I do not saw your problem on your website, sorry! Try to clear all your caches and check the results. If the problem is still there, you should use the Jing online tool to make screenshots with your problems so I will be able to provide a more accurate response. Another alternative for you would be to attach the image in our forum, like this -> https://www.screencast.com/t/X6iKtzUTkY

Thanks for your message!