Search Results for 'cache'

Hi,

It seems that a theme class that is required to load is not working properly. Please try as a test to disable all your plugins except Visual composer, clear your cache then check to see if the problem is still present. Usually plugins are to blame regarding image problems. Let us know how it goes.

Thanks

Hello,

Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Please download the latest version of the theme package and install the Social counter plugin from there. Just deactivate and remove the one you have at the moment, then install the new one. There was a issue with the previous version of this plugin, but it is now fixed. After installing it please clear your installed cache if you have one, and also the browser cache. Example for chrome
– https://www.screencast.com/t/slRlDliJy
Or just use a different browser when you configure the social counter. Here is a configuration guide for the plugin – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please note that after successfully setting up the social counter, it may take a little time for the data to synchronize.

Thanks

Hi,

It should work properly once the valid Id is entered. Please provide more details about what exactly happens after you enter the Id and save, then update the page. Try clearing any caching installed after configuring the author box, maybe a a cache is preventing the author box from displaying.
Try uploading a screenshot like this – https://www.screencast.com/t/wTNAPaq5Ivqg

Thanks

Hello,

Please check the screen options and make sure all the options are enabled: https://www.screencast.com/t/HFTWlvVId
If everything is enabled in the screen options, then please try to disable all plugins except visual composer, clear cache and reset cdn files.

Let us know how it goes.
Thanks.

Hi,

The setting you are mentioning from the Yoast Seo plugin should prevent the sub-pages from displaying in the search results – https://kb.yoast.com/kb/how-do-i-noindex-urls/#archives
Maybe you need to clear your cache, and wait for google to re-index your website and then the results should display properly.

Thanks

Hi,

Please make sure you are entering the video id’s properly. They must be entered like this
– https://www.screencast.com/t/Rv98BgLI5Q2M
Then save and update the page, the playlist should display the valid videos. Also clear any caching installed, maybe the page is not refreshing because of a cache you might have.
If you already tried it like this and the video does not appear in the playlist, please check the theme system status and make modifications to the parameters mentioned according to this guide, if necessary
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hello,

I could not see the issue as I have been testing with my android phone and the issue only seems to be affecting iphones. However, the same issue does not happen on our demo so it is not a theme bug. This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Rogner,

I have inspected your website and I saw that your Instagram account is not valid and that’s why the Instagram Counter will display 0 records, as you can see here -> https://www.screencast.com/t/8pYCOcW6zIV Try to change the Instagram ID with a valid one, clear all your caches and check the results.

Thanks for your understanding!

Hello Golffyk,

I have noticed that you are not using the latest theme version. Try to update the theme to the latest theme which is 7.8.1, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If the problem is still there, try to make a new fresh install via FTP way and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello RezNation,

You should change the color of News Sticker from Theme panel, like this -> https://www.screencast.com/t/lR9LGprhm Clear all your caches, purge CDN files and check the results.

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello TomasCabezuelo,

I have inspected your website and I saw that you are not using the latest theme version. First of all, you should update the theme to the latest version of it which is 7.8.1, clear all the caches and clear browsing data like this -> https://www.screencast.com/t/Z4E9Wl91D (Chrome) and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

It seems that something is not working properly with the pagination. I suggest you disable all your plugins except the ones provided with the theme, clear any caching installed and check again to see if the problem is still there. It is recommended to use the WP Super Cache plugin with these settings
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Other caching plugins may cause problems with the theme, like the Total Cache you are using at the moment.

Thanks

Hi,

That sounds like a cache issue, try disabling the caching plugin or system that you have installed and check if the problem remains. Also take a look in the theme panel at the theme system status. Check and make modifications if needed to the parameters mentioned in this guide
– https://forum.tagdiv.com/system-status-parameters-guide/

Thanks

Hello Golffyk,

I have inspected your website and I saw that the layout is broken, as you can see here -> https://www.screencast.com/t/naEL0M1QYc The CSS style is not applied. My recommendation is to make a new clean install from scratch via FTP way, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Try to follow these steps and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello broadstone,

I have inspected your website and I saw that you are not using the latest theme version. You should update the theme to the latest version which is 7.8.1, clear all your caches and checks the results. Before the update, you should make a full backup to your database.

Thanks for your understanding!

Hello alderion,

I have inspected your website and I saw that your first link of your image in smart list do not work as expected and also, I noticed that you have some js errors through your console, like this -> https://www.screencast.com/t/M0QksGs4g So, if you are using some untested plugins, try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files. If the problem is still there after this, you should try making a new clean install from scratch via FTP way and check the results. First of all, try to make a full backup of your data for not to lose your data. I have checked the smart list on my end and everything seems to work as expected.

Thanks for your understanding!