Search Results for 'cache'

Hello kreacjaobrazu,

It seems that the video URL is not good and that’s why the video does not work as expected. Please try to load this video from here -> https://www.youtube.com/watch?v=9866dmfJxUU and also, use the Post Template Style 8 with featured video and the result should look like this -> https://www.screencast.com/t/jIYNZs9Vo3P Clear all your caches and check the results.

Thanks for the message!

Hello Rony123456,

Please ensure that you are using the latest version of the theme and also, the most recent version of required plugins which come bundled with the theme packet. If you are using some untested plugins, try to disable all of them, clear all your caches and check the results. If the problem is still there, please provide some screenshots with the issue and also, the URL so I can inspect it closer.
Please notice that the mobile theme makes some troubles due to WP Super Cache plugin. Also, the WP Super Cache plugin is compatible with the mobile devices, but if you are using the Mobile Theme, please notice that you should make some changes for a better working. This could be a problem from wp super cache and not the browser. If you use the plugin, please use this method to fix the issue:
Use this link and add the customization as marked here: https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows there.

Hope this helps!

Thanks for your understanding!

Hello Mudit,

Please try to check the status of your Speed Booster. I suppose that is disabled because the td-api-plugin is not part of Allowed plugins for Speed Booster. Notice that the Speed Booster is an optional plugin, and it works only with the tested plugins.If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
After this changes, please ensure that the Speed Booster is on active mode and then try again. Clear all your cache, purge CDN files and check the results.

Hope this helps!

Thanks for the message!

Hello Kundurnews,

I have inspected your error log and I have noticed that you have a lot of 404 error for all your post links. Please try to re-save your permalinks, clear all your caches and check the results. Also, you can consult the following guide here -> http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

Thanks for your understanding!

Hello delizard,

Please make sure that you have changed the correct line of the code, clear all your caches and server cache and check the result. The solution works as expected because it has been tested on my side.

Thanks for your understanding!

Hello,

Please keep in mind that I have made some tests with your image on my side and I did not saw any difference between the quality of the featured image and the regular image, sorry! Please notice that our theme only cut the image and this behavior does not affect and do not break the quality of the image and that’s why it should appear on the same quality. I suppose that you are using some plugin for optimizing your images and from this case, the quality might have to be different. Please try to disable all untested plugins, leave just Visual Composer to be active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let know how it goes!

Thanks for the message!

Hello,

If the footer is on in the theme panel: https://www.screencast.com/t/K50B42eR and it still does not show up, then it could be a plugin that affects the footer.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Angela,

I have checked your website and I saw that your menu does not work as expected, as you can see here -> https://www.screencast.com/t/jHXbG9SM This behavior it seems to come from your bad installation or untested plugins which can interact with theme core files and cause a lot of unknown issues. Please try to make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Also, please ensure that you are using only the plugins version which comes bundled with the theme, clear all your caches, purge CDEN files, clear all the cache from your server and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

It should work, you just have to use the right menu item, try this code with this result – https://www.screencast.com/t/GY8YAoki581 and clear your cache after you enter the code in theme panel

.menu-item-308 .sub-menu {
width: 300px!important;
}

Thanks

Hi,

I would suggest to deactivate all the plugins except Visual composer, clear cache and purge cnd files to see if the problem is still there. It could be a compatibility issue since it is an old version of the theme with some of your plugins so it would be recommended to update your theme to the latest version, because the theme has improved much over time. Also update the required plugins as well – https://forum.tagdiv.com/whats-included/ Here is a tutorial about the update process – https://forum.tagdiv.com/how-to-update-the-theme-2/

Thanks

Hello solidpumba,

I have inspected your website and I noticed that you do not have the mobile theme enabled, right? Please notice that the mobile theme makes some troubles due to WP Super Cache plugin. Also, the WP Super Cache plugin is compatible with the mobile devices, but if you are using the Mobile Theme, please notice that you should make some changes for a better working. This could be a problem from wp super cache and not the browser. If you use the plugin, please use this method to fix the issue:
Use this link and add the customization as marked here: https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows there.

Hope this helps!

Thanks for your understanding!

Hello Mudit,

1)Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
2)The WP Super Cache plugin is compatible with the mobile devices, but if you are using the Mobile Theme, please notice that you should make some changes for a better working. This could be a problem from wp super cache and not the browser. If you use the plugin, please use this method to fix the issue:
Use this link and add the customization as marked here: https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows there.

Hope this helps!

Thanks for your understanding!

Hello joeville9ja,

Every time, you have to use only the bundled version of Visual Composer because this is tested with the theme and should work as properly. If you are using another version of VC, notice that it could not work properly with the theme. Notice that the pages have to be editable with this version of Visual Composer. Try to make a new FTP install for your Visual Composer, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello crazydiver,

Please provide your website URL so I can take a closer look and also, so I can inspect it closer and provide your a more accurate response. First of all, ensure that you are using the latest version of the theme (and also, for the mobile theme), only the required plugins which come bundled with the theme packet. If you are using some untested plugins, please try to disable all of them, leave just Visual COmpsoer to active, clear all your caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello nano,

Unfortunately, until now, we have not faced with this type of problem, sorry! Please ensure that you are using the latest version of the theme and also, the most recent version of required plugins which come bundled with the theme. Notice that we do not have any bad reports in this regard, sorry! It is strange what you mean… Try to clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, please try to provide more details about this regard, also, provide some useful screenshots so we can identify it and also, so we can replicate this issue if it exists.

Thanks for the message!

Hello nano,

I have created a simple, smart list 2 on my side, with your images and some captions and everything seems to work as expected, as you can see here -> https://www.screencast.com/t/5V7Dm9qs7o Also, I have checked your console, and I saw that you have some js errors through it which can influence which can affect the proper functioning of the theme. Please try to revert the theme to the default state, remove all your additional customization if you have, clear all your caches and check the results. Please keep in mind that the smart list feature work as properly and the Caption is well aligned as you can see in the above example. If the problem is still there, please try to make a new clean install from scratch via FTP and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps!

Thanks for the message!

Hello portuga,

I have checked on my side, and the Infinite load for Blocks seems to work as expected, without any problems. I have checked your console and I notice that you have some js errors which can come from your untested plugins. I checked your source page and I saw that you do not disable all of them. Please try to revert the theme to the default state, without any untested plugins, leave just Visual Composer, clear all your caches and check the results. Also, if the problem is still there, please try to make a new fresh install via FTP way, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello pedroarmindo1,

Do you have added the fix for WP Super cache which I gave you above? -> https://www.screencast.com/t/gbu7QWXwX

Thanks for the message!

Hello Syams,

You should edit only the comments.php core file from wp_booster theme core files. Clear all your caches and check the results.

Thanks for the message!