- NewspaperCloudflare (CDN)
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperUsing the Theme Translations with WPML
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hi,
Please make sure the host meets these minimum requirements as specified here – https://forum.tagdiv.com/requirements-for-newspaper/ and also make sure you modified the required parameters in your wordpress install as suggested above. Also disable all your plugins except Visual composer, clear the cache and purge cdn files, then check to see if you have any more errors. If all the conditions are met, everything should work properly regarding the theme. Here is a guide to help you configure cloudflare if you want to read – https://forum.tagdiv.com/cloudflare-cdn/
Thank you for understanding!
Try to disable all plugins except visual composer, clear cache and reset cdn files (if you use them).
Try reload Featured image for some articles (as an example) and check it one more time.
Hi
Thanks for the reply, but its the usual and the same as you have always been saying
Firstly your menu as issues, that’s for sure it just takes extra time to load… even on your demo when you look at it on mobile
Also as mentioned we went above and beyoind, getting cdn, optimization imagify… even found out that your lazy load was not true lazy load
bottom line, my annoyance is we spent all this time and we were ok before , we thought your team will just do better but it did badly, and now we changed for the mobile and guess what stats started changing almost immediatley, can’t be a coincidence, the data just shows it all… I show you alexa, but I seee more in analytics and adsense too how we jumped advert per click.. a lot was affected and even if what you say makes sense on paper, the reality says otherwise
Anyway, I will surly contact you for a refund as I’m looking for a main switch for the desktop… months were wasted unfortunately and I was just hoping you will say.. we will look into it, or maybe even consider it and then will have some hope you are at least trying, unfortunately its the same old…. good luck guys
PS: You know i SENT YOU LINK TO ANOTHER SITE WHO DUMPLED THE THEM FOR THIS REASON TOO
Hello,
Please make sure the system status parameters are set according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Also if you use wordfence, please set the firewall in learning mode.
A plugin conflict can also affect the theme panel so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
If you switched to another account but the images are stiull there it is a clear caching issue. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
For a cdn server pleas euse these settings: https://forum.tagdiv.com/cloudflare-cdn/
Also please contact your host and have them remove the hosting side cache.
Thank you!
Hello neronart,
I have inspected your website and I saw that you are using an old version of the theme, like 6.1, as you can see here -> https://www.screencast.com/t/7IkrsUxVv Please update the theme to the latest version of it which is 7.7.1 via FTP way because this is the surest method in this case. Update the theme and the required plugins, clear all your caches, purge CDN files and check the results.
Thanks for your understanding!
Hi,
Glad you could find a solution for this and managed to solve the problem you were having. It could be a plugin causing this, or a plugin conflict so you could try this as a test, only with Visual composer active, clear the cache and purge cdn files.
Thanks
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also check your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
Enabling lazy load feature in the theme adds an animation for the image load. The effect animation allows you to animate your theme images as you scroll, from top to the bottom. The animation effect is canceled if all the required images are not loaded in 2 seconds.
So, it’s recommended to optimize your images or use CDN so that they can be loaded within desired time.
Thank your for your understanding.
Hello
As you know I have been posting here requesting for help based on our experience.
The most common feedback we got has always been…. disable all plugins except the ones supported etc…
Before we we changed to this theme, we know our stats and how we were performing, just switching to the theme we started noticing so much drop in traffic, engagement and a lot
We went above and beyond getting cdn, imagify optimizing, cloud flare, https and so many things we have never even done for years and still results were not exciting, we were either dropping or stagnant
our trafffover 80% mobile, and noticed the menu of newspaper theme was one of the biggest issues for us , especially that our audience are in a slow internet country…. the menu is so heavy, takes ages to pull up and people just get fed up…
We asked for help and they seem to say all is fine, disable plugins etc…
So we went ahead and did a big test, and overwrote the mobile site with something faster, menu loads immediately, page is loading fast and immediatly we started seeing a rise and positive results.
easiest way to see is our alexa. you will see how we started falling and now how we are rising all from this change
Now I love this theme, but I am posting this as a public advice for this team to get up their ass … excuse my language, wake up and smell the roses guys… it’s not all rosey with this theme.
The theme we were using was not fancy and a lot weaker, but it was stable,
These data is not something to ignore.
I am at the moment looking for a replacement , once we do I’ll post results of the desktop version
see stats: https://s16.postimg.org/r3809o8xx/thelik.jpg
Hello campagnuolo,
Please check your Facebook Sharing with the Facebook Debugger and grab the Scrape again. Clear all your caches, purge all CDN files and check the results. For more information about this tool, please consult here -> https://forum.tagdiv.com/facebook-share/ Also, if you need more assistance in this regard, please provide your website URL so I can take a closer look and also, so I will be able to provide a more accurate response. If is not what you mean, provide more details.
Thanks for your understanding!
Hello annors,
Clear all your caches, purge all CDN files and check the results. Also, if the problem is still there, please make a screenshot to your System Status and provide me so I can inspect it.
Thanks for the message!
Hello JJ0000,
Most likely, this error happens due to your PHP memory which probably is exhausted, and that’s why you got this error. Try to increase your system status according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ and also, if the problem is still there, please provide a screenshot with your system status configuration so I can see it. Clear all your caches, purge CDN files and check the results. Also, if you are using some untested plugins, remove all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
Thanks for your understanding!
Hi,
That is a default ad size so it should be there from the start, and the code used in the theme file seems valid. Try to disable all the plugins except Visual composer, clear the cache and purge cdn files if used. Also check any custom code you might have entered in theme panel or added to the theme files, and deactivate the child theme if you have one.
Thanks
Hello communiquel,
Please ensure that you are using the latest version of the theme. Otherwise, you should update it to the latest one via FTP way, increase the system status according to our documentation guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge all CDN files and check the results. If the problem is still there, try to make a new fresh install from scratch via FTP way and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
after creating the tokel as I’m updating automatically this is the error “The item cannot be downloaded.”
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If this does not fix it, please try to reinstall the theme via ftp using this guide: https://forum.tagdiv.com/install-via-ftp/
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please make sure your system status is set properly like this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
It could be a faulty theme install so please install the theme again using this guide: https://forum.tagdiv.com/install-via-ftp/
Please also disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello phirbhinews,
1)I have inspected your website, and I saw that your Social Counter still not working as expected. Please ensure that you have installed it according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial/ You have to install only the plugins which come bundled with the theme and rule out any conflicting plugins. Clear all your caches, purge CDN files and check the results.
2)If you want to edit this type of section from your website, notice that you should do it from backend in Visual Composer like this -> https://www.screencast.com/t/5l1QawH2uHe This is a tab element from Visual Composer which has been customized by our web designers.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello manumahajan26,
I have inspected again your website on specific URL where you reports this issue and I did not saw any problem with your sidebar, as you can see in the following video here -> https://www.screencast.com/t/ohhUoMO38 Try to clear all your caches, purge all CDN files and check the results. If the problem persist, try to make a new fresh install via FTP way according to our documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks for your understanding!
Hello,
It seems the font is not getting loaded on your site. This issue is mostly a CDN issue as fonts need to be loaded from the same origin. For this please check this topic and apply the fix provided here:
https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/
Thank you!
