Search Results for 'install'

Hello kamel,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.

Hope this helps!

Thanks.

Hello ealdaz,

Please try again to make your theme update via FTP because this is the surest and safe method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,
there is an issue in the current version of WP that seems to be affecting every theme. You will not be able to delete a theme from the wordpress dashboard. Please use ftp to install or update your theme:
https://forum.tagdiv.com/install-via-ftp/
Thank you!

Hello,
It is not a bug but most likely an external source causing this. it could be a plugin or the cache or any optimization tolls you might use that causes the issue. Please disable all plugins except visual composer, clear cache ande reset cdn files if you use it. Then test again without the other plugins. disabling and re-installing the plugins again will not do anything as you must test without them to see if the error comes from an active plugin. Also if you use a child theme, please switch to the main theme and test again.
Let us know how it goes.
Thank you!

Hi,

We have only tested wp super cache and found these settings to work best: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for cdn: https://forum.tagdiv.com/cloudflare-cdn/
Maybe our users tested other plugins as well.
You should also choose your host based on the num,ber of visitors: https://forum.tagdiv.com/requirements-for-newspaper/ caching can do only so much without proper hosting.

Thank you!

Hello ToniRM,

I have inspected your website and I did not saw any problems with your infinite loading to your Block 19. It seems to work as properly. If the problem reappears and if you are using some untested plugins, please try to disable all of this and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello,

This is most likely a caching issue. Please only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for a cdn: https://forum.tagdiv.com/cloudflare-cdn/
Please also check your host for any host related caching. Also try it without plugins by disabling all of them except visual composer, clear cache and reset cdn files.

Let us know how it goes.
Thank you!

Hello sasquatters,

Do you have some redirects to your website? Please keep in mind that all the posts from your sidebar should link to the source of this post and not elsewhere. Please provide an example, give me your Website so I can inspect it closer and also, so I will be able to provide a more accurate response. If you are using some untested plugins, try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello peeradetch,

Probably, this odd line comes from your untested plugins, if you are using something like this. So, please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello andreaspom,

Please keep in mind that the Mobile Menu is fully tested and compatible with our theme. I suppose that happens due to your untested plugins. Please try to disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, please ensure that you are correctly set, your Wp-Super cache plugin and Cloudflare, according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ -> https://forum.tagdiv.com/cloudflare-cdn/
Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Hope this helps!

Thanks for your understanding!

Hello ghostmi,

I suppose that you are using some untested plugins which can interact with our theme and cause a lot of unknown issues, like Rocket Loader, WP-Rocket, etc. Please notice that we cannot provide support for untested plugins. Try to disable all of the plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. For more information about our Ad System, please consult the documentation here -> https://forum.tagdiv.com/newsmag-header-ads/ -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ Also, if the problem is still there, please try to make a new fresh install via FTP because this is the surest method in this regard and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!