Search Results for 'install'

Hello alpsbox,

1)I suspect this problem come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I saw that you have used some untested plugins which could create this issue. Please try without them and check the results.
2)Please try the code below.
.td-category-header {
z-index:3!important;
}
The result ->http://screencast.com/t/xlj8bRhciKsx

Thanks.

Hello Prabs_k,

I cannot access your website URL because it seems to be protected, as you can see here -> http://screencast.com/t/dyZY9sLCs Please provide the password so I can inspect it closer. Before this, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks.

Hello SanjaKokica,

Please notice that you cannot install our demo using the child theme, sorry! If you like our recipe demo, please try to make a new install (another sub-domain) from scratch and then you will have to install our latest update of the theme and then our recipe demo with content or not and then, having that example it is easiest to create your own page by model than from scratch. Also, please notice that all of this information are part of custom work and this is not covered by our support. For more information about our installing demo, please check the documentation here -> https://forum.tagdiv.com/installing-demos/
If you want to display more levels in this regard and you are not aware of the steps, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hi,

@Diniska

Please make sure you have version 4.1 of the social counter installed, and then clear all caches. If the counter does not work ,please change the user id. try cocacola so the id gets reset as well and then switch back toyour own ID. This should do it.

@AURELIE STENMAN

The update is free. All updates are. please follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update the plugins that come with the theme: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ (use the same method to update the social counter)

I hope this helps.
Thank you!

Hello thies,

Please notice that this website is very well customized by it’s owner and requires to spend a bit of time until you will bring this layout. Also, please notice that this website has the similar layout with our travel demo layout and if you want to bring this, please try to follow the below tutorial in this regard ->

This is the simplest solution of recreating the travel demo homepage on another demo. This cannot be done without the custom classes used by the travel demo.
Please follow these simple steps to recreate the travel demo homepage with another (or no) demo installed:

1)This is the ‘shortcode’ of the page layout. You can simply paste it inside to your page editor in classic mode and text mode: http://screencast.com/t/SUt9ItUc the code: http://pastebin.com/RAA6DkWp

2)The background image will not be found so you will need to add your own image in the row setting: http://screencast.com/t/yB2Bh0rbo

3)Please add this class: td-travel to the body of the website like so: http://screencast.com/t/fOt9sfquQtVy

This will be the result: http://screencast.com/t/vlZG4G8m1Xpy

4)In the final step, you will have to copy/paste the custom CSS for this demo travel from the core file, like this -> http://screencast.com/t/oQurpGTnM

Hope this helps!

Thanks for your understanding!

Hello london789,

Please notice that the Woo commerce plugin are tested with our theme and works fine. For more information about how you can install it, please check the plugin documentation here -> https://docs.woothemes.com/documentation/plugins/woocommerce/
Please provide some concrete example (screenshots) to what is not working on your side with woo commerce. Also, please provide your website URL so I can identify where is the problem. Please provide more details about your issues so we can provide you a more accurate response.

Hope this helps!

Thanks for your understanding!

Hello tessera,

I have checked your website and I saw that your pretty photo is not opened in the correct way. It might be a conflicting plugin. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out this conflict.

Hope this helps and let us know how it goes!

Also, after these tips if you problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then change the header style to another one and see if it applies.
If this still won’t work, please download the new update (added today) and install the theme again with this occasion. If the header still won;t work, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Also include a link to this topic so we can identify you!
Thanks.

Hi,
You can simply delete the theme from the staging server and install (and activate) it in the correct domain.
Thank you!

Hello syd,

Please notice that our mobile theme plugin does not influent the correct working for Visual Composer for the rest of your site. So, please notice that the mobile theme was intent to display a very simple version of the page and at the moment you can add only text, images because the Visual Composer is not supported by the mobile theme plugin. For more information about this new future, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Also, please ensure that you have fully updated your theme to the latest version of it and also, please ensure that you have updated your required plugins to the latest version of theme (Social Counter 4.0 and Visual Composer 4.11.2), clear all your caches and check again the results. Also, please try the theme without any untested plugins which could interact with the theme and might create a lot of unknown issues.
Also, if your problem is still there after these tips, please try to make a new install with the latest version of the theme and check how it works the default state of the theme on your side.

Hope this helps and let us know hoe it goes!

Thanks for your understanding!

Hi,
The error message states that the folder you want to create already exists. please use the ftp method to update the theme: https://forum.tagdiv.com/how-to-update-the-theme-2/ and for visual composer, please acces your plugin files via ftp and delete js_composer. Then install it again.
Revolution slider and visual composer cannot be “activated”. You can ignore the messages about the plugin activation as the version of the plugins that we provide with our theme are free versions that do not have activation codes, but work properly without it.
Thank you!

Hello zanesavage,

I am glad that you have solved your problem in this regard. I am aware that exists a lot of methods to eliminate your render blocking but please notice that through using the speed booster is our recommended way in this regard.
Please notice that the speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that they add many plugins and some of the them are not written fine so the developer took this decision. If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh
Also, please notice that our speed booster was been tested with entire theme and work as expected. Please check other untested plugins because these can interact with the theme and can cause a lot of unknown issues.
For more information about speed optimisation, please check our documentation here -> https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks for your understanding!

Hello kassoana,

Please ensure that you are using the latest version of the theme which was released today and install only the plugins that come bundled with our theme (Social Counter 4.0, Visual Composer 4.11.2) to rule out the conflicting plugins. Also, try to clear all your caches and test it again. If your problem is still there after this advice, please try to make a new install with the latest version of the theme and see how it works the theme on your side with the default state.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello duybinh202,

Also, please try to clear all your caches if you are using a caching plugin and test it again. Also, if your problem is still there, please try to make a new install and try to install your theme from scratch via FTP, without any untested plugins which could create a lot of unknown issues through theme and check after the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
Instagram changed their code a bit and we had to adjust the plugin for it. Please update your theme to the latest version (7.1) and also update your social counter by disabling it and deleting files from the plugins section and installing it again from here: http://screencast.com/t/UZawGpBvDjJ
Let us know how it goes.
Thank you!

Hello,
Please update your theme to the latest version (7.1) and also update the social counter plugin by disabling and delete files from your plugins section and then install it from the theme panel: http://screencast.com/t/UZawGpBvDjJ
Then please follow this guide to set up your counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please make sure you clear cache and also remove the id;s and add them again so the counter can reset.
Let us know how it goes.
Thank you!

Hello,
Please first try it without any plugins. Disable all of them except visual composer, clear cache and reset cdn files. This will rule out a plugin conflict.
If the problem is still there, please try to reinstall the theme via ftp as something might have fone wrong when you updated/installed the theme. Please use this guide: https://forum.tagdiv.com/search/update/
Let us know how it goes.
Thank you!