Search Results for 'install'

Hi,

We will reply as soon as possible, please check the support hours and also note that there was no support on Monday (banner shown at top of forum).
Also please do not reply in your own topic after the initial post if possible, unless absolutely necessary. This will only renew the topic and delay the response, we answer from oldest to newest which is fair.

1. The tagDiv composer is the main page builder now, but you can not install it if you use WPBakery page builder. If you decide to use it, all the pages have to be recreated with it
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

2. The Twitter in the social counter had an issue, we provided an updated social counter plugin which should fix the Twitter count
– https://www.filedropper.com/showdownload.php/td-social-counter_1

3. There is infinite loading as block pagiantion
– https://forum.tagdiv.com/block-settings-tutorial/
Or for category pages, either in general or per/category
– https://www.screencast.com/t/7uXKzRXs3m

4. The mobile top grid will display featured posts
– https://forum.tagdiv.com/featured-posts-2/
– https://forum.tagdiv.com/the-mobile-theme/
Then a latest articles section will be shown. The mobile theme does not provide many settings or customization, it is meant to be kept as simple as possible.

5. You can display a page in the footer if you wish. This will be displayed on desktop only, if you use the mobile theme plugin. The mobile theme will not display it. Note that the mobile theme is optional, you can simply not use it. Then the same content from desktop will be shown.

We try to implement at least basic SEO in the theme code, settings for SEO do not exist in the theme however. You can use our recommended plugin, Yoast SEO plugin
– https://forum.tagdiv.com/facebook-share/
– https://yoast.com/wordpress-seo/

Thanks

Hello CzteryKilo,

Try to use another facebook ID, like Envato and check the results. If the problem is still there, try to make a new clean install to another sub-domain for testing, remove all of the untested plugins, clear all the caches, server caches, purge CDN files and check the results.

Thanks for the message!

Hello therealshaunproulx,

I suggest you make a new clean install to another subdomain for testing via FTP way, remove all of the untested plugins, clear all the caches and check the results. If you have some additional customizations which can break the theme layout you should disable all of them and check the results. By default, the theme works fine and the menu mobile returns good results.

Thanks for your understanding!

Hello marijnvdgruiter,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please provide your website URL so I can take a closer look at your mobile menu and some useful screenshots.

Thanks for the message!

Hello;
Please delete your current newsletter plugin and then install it again from the mai ntheme package you downloaded from envato. If you still cannot install it, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation so we can identify you.

Thank you!

Hi,

The post you mention seems to be displaying properly
– https://www.screencast.com/t/dscUgiK8
Also the homepage – https://www.screencast.com/t/06l8PMVgEq

You can install any of the available demos
– https://demo.tagdiv.com/select_demo/select_demo_newspaper
– https://forum.tagdiv.com/installing-demos/
If you install a demo without content the homepage will not be included, so you will have to create it with the composer, or copy the demo homepage content. Some similar topics here
– https://forum.tagdiv.com/topic/getting-started-from-demo-best-practises/
– https://forum.tagdiv.com/topic/wish-about-the-demo/
– https://forum.tagdiv.com/topic/is-it-possible-to-change-the-website-demo-from-one-to-another/
Let us know if you have any problems.

Thanks

Hello all,

Please try to disable the Social COunter from your plugins section, remove it and install the following Social COunter from here -> https://www.filedropper.com/showdownload.php/td-social-counter_1
Clear all the caches and check the results.

Thanks for the message!

Hello,

This is a new theme check we implemented to disable old versions of the theme plugins as in most cases the new theme files will not work with old theme plugins. Please delete your current theme plugins and then install them again from the new theme package.

Thank you!

Hi,

@MaximEvr Our AMP plugin is provided in the theme package (starting with version 4.3), you can use it if you wish
– https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
All you have to do is to install and activate the plugin (for posts).

Thanks

Hello,

Under the code section you will find a folder called newspaper child. It is not a zip file. A child theme is not installed as you install a usual theme. A child theme needs to be created like this guide shows: https://forum.tagdiv.com/the-child-theme-support-tutorial/
A child theme is used to make code modifications to the theme files. If you do not plan to alter the php files, you do not need a child theme.

Thank you!

Hello,

These are the tdm images used by the tagdiv composer multi-purpose elements. They previously came up only when activating the multi-purpose plugin but starting from 8.7.5, the multi-purpose elements were integrated into the tagdiv composer, no longer requiring the multi-purpose plugin to be installed. Now the images appear for everybody.
The tdm images will come back if deleted. They were programmed this way as they are required by the new elements. We will provide a “fix” for this in the next theme update as it seems there are many requests to disable these images.
Sorry for the inconvenience caused.

Thanks.

Hi,

We are sorry to hear that you had problems installing the theme. The theme requirements can be seen here
– https://forum.tagdiv.com/requirements-for-newspaper/
The most common mistake is that users are uploading the whole theme package, not the actual theme file inside it
– https://www.screencast.com/t/mXyMh6HKW

If you are decided, we will be able to provide you with a refund if you request it
– https://themeforest.net/refund_requests/new

Thanks

Hi,

Remember to update all the theme plugins you use. Deactivate them and remove them, then install theme again from the new theme package. The multi-purpose plugin is not required anymore (merged with the tagDiv composer), however by a mistake it is still included in the plugins folder in the theme package.

The composer should update automatically, sometimes this fails. You will have to update it manually if that bis the case. The same for the social counter (update the social counter and it should work as before).

So update the tagDiv composer and social counter, then check if the problems are solved.

Thanks