- NewspaperAutoptimize Plugin – install and configuration
- NewspaperCache plugin – install and configure
- NewspaperInstalling Pre-built Websites
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- NewspaperIntroduction to CPT and ACF with Newspaper Theme
- NewspaperHow to edit modules for Flex Block X
- NewspaperWooCommerce: Happy “Add to Favorites!”
- NewspaperWoo Brands
- NewspaperStripe Setup
- NewspaperModal Popup
- NewspaperPayPal Setup
- NewspaperFlex Block Settings Guide
- NewspaperHow to setup the Contact Page
- NewspaperAdd Cryptocurrency Price Ticker Widget
- NewspaperInfinite Loading for Single Posts
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspapertagDiv Social Counter plugin
- NewspapertagDiv Shop
- NewspapertagDiv Opt-In Builder
If you open the backoffice with the latest theme freshly installed (no previous installations of anything else) then you can go to the support tab.
There you see 3 items and item 3 is Video tutorials.
The view tutorials links to the newspaper 7 playlist instead of the 8
Hello! Sorry forma my english. Im from España.
I have the following problem:
I installed the AMP plugin for newspaper to adapt my website to the new Google mobile technology.
When I enter from Google with my mobile the web looks very bad. The displaced images, has changed some translated texts and the color … You can not see the drop-down menu above. It seems that it does not adapt well. When I enter with a computer there are no problems. I have unmounted the AMP plugin for newspaper because I had many visual problems.
But if it is true that the pages of the web were loaded very fast with the AMP plugin. I wish I could have it installed. How can I do it? Is there any newspaper technical support? Thanks for answering!
Hello Severin,
Make sure that your theme has fully installed via FTP way, all the plugin are updated, clear all the caches and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello texxxo,
I suggest you make a new fresh install via FTP way, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access for further investigation.
Thanks for your understanding!
Hello,
Unfortunately there was a slight snag in our theme update regarding the old theme plugins. Please download the theme package again and update the theme again. Before you do though, please disable and DELETE all theme plugin you have on your install to be certain they get replaced properly.
Thank you!
Hello MBESIKCI,
Ensure that you are using the latest version of the theme, installed via FTP way, clear all the caches and check the results. Increased the system status parameters to be according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/
If the problem is still there, please provide your website URL so I can take a closer look at it.
Thanks for your understanding!
Hello Ednardo Menezes,
Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, please provide your website URL so I can take a closer look at it.
Thanks for your understanding!
Hello,
Please download the theme package again from envato as there was a slight hick-up in the original update. It was fixed now. Please download the theme package again and please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the new 8.7.3 theme package.
Thank you!
I just installed your theme last weekend and I didn’t see that there was an error, when people access the site through my newletter links (I use Mailpoet) – somehow I get error that says: “This connection is not private” in Safari or similar error in other browsers. I says that my site might be misconfigured and that my Certificate is not valid. Could that be due to the fact that I installed a new theme?
I’m not an expert obviously… could you help understand where the problem might come from (not in too technical terms?)
Hello,
Yes, you can install the demo with content and then uninstall it as only the dummy data gets removed. Your content will be safe. It is however advised to make a back-up just in case something goes wrong.
Thanks.
Hello,
As a mention, please do not use the content as your own even if you edit the content, if you uninstall the demo, the dummy content gets removed, If you want to keep the homepage of a particular demo, please create a copy of the homepage and use the copy, not the original demo content.
Thank you!
Hello,
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Thank you!
PS the issue has been fixed so you can download the theme package again and install the new package that is now available on envato.
Hi, thanks for coming back to me – I just managed to fix myself this morning by installing the plugin. I guess that was the answer to my problem!
I do have another problem now though: I just installed your theme last weekend and I didn’t see that there was an error, when people access the site through my newletter links (I use Mailpoet) – somehow I get error that says: “This connection is not private” in Safari or similar error in other browsers. I says that my site might be misconfigured. Could that be due to the fact that I installed a new theme?
I’m not an expert obviously… could you help understand where the problem might come from (not in too technical terms?)
Many thanks!
Hello,
Please install the multi-purpose plugin and make sure the header is set to multi-purpose style 3.
Thank you!
Hi Bogdan,
I received a response this morning from Alin , here is the response
Hi,
Please try to update the theme again, but please delete first tagdiv plugins that you use. After you update the theme, you can install them from plugins area – https://www.screencast.com/t/dgc7coJ7g
Also please make sure that you clear all your caches and purge your files as I notice you use also CDN service.
If the issue persist please provide also ftp or Cpanel access so we can try to update it. Please make a full backup and disable your CDN service if you provide access.
Thanks!
Alin V.
Now please explain to me Bogdan, why in god’s name am I deleting plug ins in order to update a theme. This is preposterous. So you are telling me that number one selling theme requires users to delete plugins before updating a theme, seriously.
Also I provided my site username and password yet Alin is asking for the same details, which indicates my email was not read at all.
I would also like to see the change log indicating what the update is for. Again, let me reiterate, your customers are running professional businesses and they should not be encountering these sort of issues.
Hello Bogdan. We did all that. We delete cache, we even reinstalled the update of the theme and its plugins. But the problem persists.
it still looks v.8.7.2. speak cache memory cache memory. v.8.7.3 has not happened. also gives a fatal error when I load td-multi-purpose and td-composer files.
Fixed when I installed the plugins that came with v.8.7.2
The problem fixed after i reinstall via ftp the theme and one by one the plugins!
Thanks!
Hello,
No, you will not lose any data.
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Thank you!
Hello all,
Please keep in mind that the latest version of the theme has been fully tested and should work as expected. Ensure that the theme has been correctly installed via FTP way, all the required plugins have been updated, clear all the caches and check the results. If the problem is still there, please send us an email at cotnact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can take a closer look at your setup page.
Thanks for the message!
Tried many possible combinations .. reinstallation theme and all associated plugins, new installation, delete cache etc. but do not get to version 8.7 to work on my webpage. need help as soon as possible
Hello,
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Then test again and let us know if you still encounter issues.
Thanks.
Hello,
Simply deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Thank you!
Hello,
1. Well, this is the best approach because you cannot install 2 demos at once, or just parts of multiple demos.
2. Please check this playlist from newspaper 8, not 7:https://www.youtube.com/playlist?list=PL6CsDkMaejhr2ExZCO73U11SSVKB9r_NE
Please provide the link where you got the newspaper 7 list so we can replace it with the proper playlist.
Thank you!
Hello,
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.3 theme package.
Thank you!
