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Bogdan B.
tagDiv Staff

Hello,

Please make sure you install the latest version of the theme (8.7.2) and also update your tagdiv composer plugin by disabling and deleting the current one you have installed and then installing it again from the main theme package you download from envato.

Thank you!

Simion C.
tagDiv Staff

Hi,

The mobile heme plugin is optional, you can choose not to install. There seems to be a problem with the slider on your website, it is not functioning properly, and there are errors in the page
https://www.screencast.com/t/U8PP4UBgEL8O
The slider works fine on mobile as it can be seen in the live theme demo which uses theme version 8.7
https://demo.tagdiv.com/newspaper/ios-slider/

So the issue could be caused by a plugin you have installed conflicting with the theme (since the menu and search functions are also not working on your website) or maybe code you entered in theme panel sections or theme files. Please check if that is the case and let us know. Deactivate all plugins except theme plugins, temporarily remove custom code and theme modifications.

Thanks

irfan.id
Participant
#0

Hi.. currently I use Gadgets demo. If I uninstalled the demo, what will happen? Is my theme panel setting will be lost?

Thanks,

Catalin
tagDiv Staff

Hello ncguynet,

Please update the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ and leave to active only the plugins that come bundled with the theme core files, clear all the caches and check the results. After you have followed all of these steps, please let us know if you will encounter any others problems.

Thanks for your understanding!

Simion C.
tagDiv Staff

Similar issues with blank pages have been caused by updating the theme and not the plugins (especially the tagDiv composer) If that is the case please deactivate and remove the theme plugins and reinstall them from the latest theme package.

tunc26gm
tagDiv Member

Thank you for ypor asistance.
But I did install the tag div multipurpose plug in but it seems it is not working since I can not see addititional multi purpose shortcodes and landing page templetes.Can you provide me more assistance please.

tunc26gm
tagDiv Member

Idis install all the plugin and activate them on all of them but I still ca n not see these short code landing pages and others. Can ypu provide me further asistance please.

highwycombe
Participant
#0

Just recently bought, installed and set up the Newspaper theme. I have set up my newspaper site including the mobile theme for the site. Everything seems to be working fine, except the mobile version. There is a section of code that is appearing below the 3 featured articles in the mobile version. I can’t figure out how to get rid of this code for the mobile version.

When I remove the code by editing the page, it fixes the problem on mobile but it removes the featured article grid on the desktop version.

Please have a look at on mobile at vanniekaap.com

Any help greatly appreciated

Simion C.
tagDiv Staff

Hi,

1. There doesn’t seem to be a border radius set for that image you mention, I have tried setting a radius using the same element
https://www.screencast.com/t/21EA2CElG1k
Everything seems to work as expected, the border radius is applied. Edit the page with the composer and double check if the radius value is entered in the field.

2. There was an issue with the icons not displaying in the front-end, the theme package was quickly re-uploaded and the problem fixed. So you could re-download the theme package now and install it. The icons will be displayed as before.

Let us know if there are still problems.

Thanks

#0

I have been using the Newspaper theme for a few months now on my current website. Now I am creating a new website so I purchased another regular license for Newspaper. However, when I try to upload the zip file to WordPress, I keep getting error messages, it says- “Are you sure you want to do this? Please try again”. I’ve tried downloading the theme multiple times and tried installing it multiple times as well, but the same thing always happens.

My licenses are on two different accounts with two different emails, so there should not be any confusion with the licenses.

Any suggestions??? Thanks in advance 🙂

Pumbany
tagDiv Member

Thank you for the information. It is still not clear to me. This is my exact question. When I do an upgrade each time which one do I use.

1) Do I download and install the one that says All files and documentation.
or
2) Do I download and install the one that says Installable WordPress file only.

StephenLieu
tagDiv Member

Also, i have deleted and reinstalled the composer from the new file and still nothing.

Within the top of the pagebuilder i get “Content compatible with TagDiv Composer. Modify it carefully!” Yet no section to let me switch to the composer section. Just the raw data.

ctoweett
tagDiv Member

Deactivate and delete the tagdiv composer (and tagdiv multipurpose if you use it) and then install the updated ones that came with the new theme version.

ctoweett
tagDiv Member

You have to install the multipurpose plugin that comes with the theme. Check it in Newspaper>Plugins.

paulinhocurti
Participant
#0

Hi people. sorry about my bad english, i’m from brazil. i have newspaper 8.7 theme installed on my website http://www.cajamarnoticias.com.br and when i activate the tag div composer i can’t log in on admin area. seeing on server log, there is to many redirects on login area. the server load stay very hi because of this. i dont know how to fix it. if i disable tagdiv composer on ftp (rename the patch) all works fine but my page stay with to many erros on layout. can anyone help me please ? I love newspaper theme.

ctoweett
tagDiv Member

Just check Newspaper>Plugins on your WordPress dashboard and it should be there to install. If not, go to your ThemeForest downloads section and download “All files and documentation”. Extract the file and you will find the plugin in the plugins folder which you can upload to WordPress.

Volker
tagDiv Member

Dear Simion,

I do the backup and install the envato plugin. I get the info, that a update are
“Update Available”. If I click to this botton, nothing happends. Perhaps You have a idea.
If I download the new update and will upload via plugin I get a error information.

Is it the only way to go via FTP ?

Thanks a lot.

With best regards

Volker

emerzlyakov
Participant
#0

I have the working version 8.2 installed, but when I try to switch to 8.7 (8.7.2), I see only a white screen. What am I doing wrong?

Earned Media
tagDiv Member

We have the latest theme installed.

Simion C.
tagDiv Staff

Hi,

Indeed both the tagDiv composer and WPBakery page builder are provided in the theme package. You can use the one you want. The theme panel will the same regardless of composer activated. So the category settings are the same as well.

A thing to note is the tagDiv composer is the main page builder at the moment. It will be further integrated with the theme, so there could be extra options added in the theme that will work only when it is active.

For example at the moment the multi-purpose plugin which ads extra elements to the tagDiv composer, also ads extra header styles, top bar and sub-footer styles. Those are not available when the plugin is not installed.

You will have to make a decision and choose the page builder you want to use.

Thanks

nattakorn
tagDiv Member

I’ve tried reinstalling the theme. Still not work.
I check the code. It seems doesn’t load any social icon to html

https://www.img.in.th/images/07278930f1fc0dfc849a43e51c9668c4.png

Simion C.
tagDiv Staff

The black demo is designed specifically to be black in most part. Uninstalling a demo will remove all demo settings and imported data. Also you could customize the demo stylesheet and change the demo colors if you want, without uninstalling the demo
https://www.screencast.com/t/599j0S3M93y

ncguynet
Participant
#0

Every time there is an update the theme wp-admin gets broken or? After the update, the wp-admin is there as I can view the source code, however it is not viewable for some reason. Last two updates I was able to fix it by uninstalling the theme through FTP then deactivate all plugins then upload fresh version and it worked. This time not so lucky. I uploaded the original theme I was using before I purchased this on which is simple and never any problems (WordPress twenty-10 theme). Not sure if it is my server I am hosted on (siteground.com) or the theme itself. Hopefully, somebody will give me some insight on this problem, if not I will just keep the twenty-10 theme until I come up with another theme I might want to try.

Simion C.
tagDiv Staff

Hi,

I also have installed the latest version of Yoast SEO and WPBakery, tried the same thing on a page, the description appears properly for me
https://www.screencast.com/t/vKhcTTOD
The default description would be the general one you set for pages
https://www.screencast.com/t/5p9UmnhB6mDZ

Pumbany
tagDiv Member

In Themeforest on the downloads screen should I donwload 1) All files and documentation or do I download the one that says Installable worpress file only. What is the difference between these two options?

In Themeforest on the downloads screen the picture says version 8.7 how can I know if I am downloading version 8.7.2?

Which are the theme plugins that I need to download to use with newspaper?

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