Search Results for 'mobile'

Hello,
If you use the mobile theme plugin then you cannot use visual composer on your mobile pages. The mobile theme does not use visual composer. Please read this guide to learn more about the mobile theme and it’s functionality:
https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hello sainthilaire,

I have inspected your website and seems that work as properly for both modes -> desktop and mobile. If your problem will reappears, try to clear all your caches, purge CDN files and check the results. Now, the theme works as properly.

Thanks for the message!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then try to install the mobile theme again without other plugins. The mobile theme will not be compatible with all the plugins even if they are compatible with the desktop theme. They are 2 different themes.

Thank you!

Hello,

Please provide more details so I can better understand how to help. I;m not sure how the mobile page “moves”

Thank you!

Hello,

Try delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again. Let me know if you still have trouble with it.

Thank you!

Hello,

Please make sure you have the latest version of the theme, visual composer, and the mobile theme plugin.
You can use these guides to update:
https://forum.tagdiv.com/how-to-update-the-theme-2/
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
And delete the mobile theme plugin and install it again from the main theme archive as this guide suggests:
https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello,

WP super cache has an issue on mobile and maybe it affects your site in that regard. We have no such reports but you can try this fix to see if it works:
https://forum.tagdiv.com/topic/mobile-theme-problems-3/

Thank you!

Hello,

The mobile theme will not use visual composer so it will not use the visual composer shortcodes. Please remove every element from your homepage mobile editor as the mobile theme uses a predefined layout. Please use this guide: https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hello Chris,

We have not tested the mobile theme with a child theme so I cannot guarantee it will work from the child theme. You can try it out though but you need to create the folder structure for it. The mobile theme has separate files and a separate css file. The files for the mobile theme can be found here: http://screencast.com/t/MzjQKQ8OU

Thank you!

Hello,

The top menu was not designed to show up on mobile phones. You can try to force it to show with this css:

@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}}
@media (max-width: 767px){
div.td-header-sp-top-menu {
display:block !important;
float:none!important;;
}}
@media (max-width: 767px){
.td-header-top-menu-full {
display: block!important;
}}

Add the code in the theme panel->custom css box.

Thank you!

Hi,
If you want to hard-code a second ad, you can replicate the one found here:
http://screencast.com/t/iL7ryeuSg0g but we cannot provide a precise solution for it as we have not tested adding multiple ads to the mobile theme and time does not allow us to provide any custom work. Sorry. You can tr it out if you have the proper coding skills of you can hire some help with this task.
Thank you!

Hi,

We have no other reports of this yet. WP super cache was tested to work with our theme and we are not aware of other problems with it except for one with the mobile theme. But for the desktop, there were no issues.
Please try to use these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you still have trouble with wp super cache try to only leave it and visual composer active as plugins tend to create conflicts between them as well, not just between them and the theme.
Let us know how it goes.

Thank you!

Hello hemant90,

After further investigations, it seems that was a conflict between Mobile theme plugin and SEO By Yoast plugin. Try to delete the mobile theme plugin and install this version: http://cdn.tagdiv.com/wp-content/uploads/2016/09/td-mobile-plugin.zip clear all caches then test the site again.

Let us know ho it goes.
Thanks!