Search Results for 'requirements'

Hello,

Please make sure that all theme requirements were set as in our guide https://forum.tagdiv.com/requirements-for-newspaper/ you can try to double the wp memory limit, and please make sure you do not have a plugin conflict.
Here is an article about how to fix this problem:
There has been a critical error on your website.
Also, please check the permalinks and re-save them -> https://i.imgur.com/MQPtVzl.png
Also, please let me know if you use WordPress.org or WordPress.com -> https://wordpress.com/support/com-vs-org/

Hope it will help you!

Thank you!

Hi nwnuyhs,
The problem you reported has nothing to do with our server, believe me, the server is very powerful.
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, and is still not working, please double it and check the rest of settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ also make sure that you are using ssl and you have a good band width, the one from our server is 1GB/s and the one that I use at home is 500MB/s, if you have a low band width, then you can access parts of cloud, this can be done from frontent, for example if you are on a post -> https://i.imgur.com/4G74M7F.jpg or from tagDiv Composer -> https://i.imgur.com/2F6MhfI.png
I the problem is still persisting and you have a good band width, then we can take a look and see if there is not something different that interferes.
Thank you!

Hi pawanpurohit? can you please let us know what host do you use and what resources is allocate for your website?
We tested our theme on more hosts until now we didn’t face this problem. Maybe your host has some custom settings, or maybe the resources are to low. If you let us know the host and settings that you have, we’ll test to see how it is working.
Also, the premium themes have some requirements that need to be set on host, if those can be provide on your host then the theme should work without problems.
If you want we can take a look and see what can be the situation, for this we’ll need wp-admin and cPanel access.
Thank you!

Hi muktipolice,
Thank you for contacting us!
All steps to set the theme requirements are presented in our guide -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ also, if there are some settings that you are unable to set, you can ask the host to help.
Thank you!

Hello @mjkc!

Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.

However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website.
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.
For the page speed, I can recommend you some solutions in order to increase the score.
Our developers are working a lot to improve the page speed in every update.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Let me explain you which options of mobile versions are:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/
If you use Mobile theme plugin, then you can not edit the pages with TagDiv Composer.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme.

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Unfortunately, in our theme we do not have dark mode and light mode. Only dark demos which you can find in the Newspaper -> Prebuilt Websites.

Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you for understanding!

Hello @muktipolice!

Those codes you need to add in the required files: php.ini and .htaccess. Wp Memory Limit you set it great because it is a green color there. Please check the documentation for the Newsmag Theme: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and for the future try to create the topic in the special field created for this theme.

If you can not manage to do that, then send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can help you to achieve the green color there too. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.

Let me know the results!

Thank you!

Hi,
Unfortunately, we did not test any of the popup plugins to can recommend one that will work 100%, but, there are many popup plugins and I’m sure that some of them are working correctly -> https://wpforms.com/best-wordpress-popup-plugins/
Also, please make sure that all theme requirements are set like in our guide https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
Thank you!

Hello @lakeshorebranding!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Check if the tagdiv Standard Pack plugin is installed and active (Newspaper -> Plugins), if you use default templates.

We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Hope that helps you!

Thank you!

Hello!

1. You can set nofollow, noopener or noreferrer.
2. Please make sure your settings are done as in this documentation: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Disconnect your instagram and facebook, please execute these steps:
1. disable TagDiv Composer and tagDiv Social Counter
2. uninstall(delete) TagDiv Composer and tagDiv Social Counter
3. clear cache (if cache plugin exists)
4. install TagDiv Composer and tagDiv Social Counter
5. activate TagDiv Composer and tagDiv Social Counter
6. clear cache (if cache plugin exists)
Reconnect the instagram and facebook account again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please make sure you have the latest version of the WordPress, theme, plugins(11.3.2) and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Please make a full backup, send an email at contact@tagdiv.com and provide your license code, wp-admin and Cpanel access, so we can investigate these issues. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

@siobhan110 If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.

Please make sure you have the latest version of the WordPress, theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Make a test, deactivate the cache plugin, clear the cache from your browser and see the results.

Let me know the results!

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you have a good host, also if you use a plugins like Wordfence please set it in learning mode.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide wp-admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you

Hello @jmtiongson,

I think this problem is caused because the install was not done correctly, please make sure your theme and plugins are updated correctly, also, you can try to reinstall the theme and plugins
-> https://forum.tagdiv.com/install-via-wordpress/
-> https://forum.tagdiv.com/install-via-ftp/
Also, please make sure you do not have other extra plugins activated during the installation, as this may interfere with the installation process.
This is a video on how to install a prebuilt website https://www.youtube.com/watch?v=ezaaE2VP7V8
Also, please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all lower requirements, and follow all steps.

Thank you!

Hello!

I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please make sure you have the latest version of the WordPress, theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hi,
I think that I understand what you mean, when you are using our theme your website has more elements, thumbs with images, blocks … so those need to be optimized to get a better speed, for this you need first to make sure that all theme requirements are set https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ after that you need to use some extra steps to optimize the website and make it faster, for this please check our guides from here:
-> How to Make the Site Faster
-> Cache plugin – install and configure
-> Cloudflare (CDN)
-> Autoptimize Plugin – install and configuration
I hope this will help you!

Hello @michaelcates!

Please make sure that you have set the mod substitute in the htaccess file https://i.imgur.com/VuMw1lq.png -> https://forum.tagdiv.com/requirements-for-newspaper/ and you do not have any modSecurity enabled on host.

Thank you!

Hello,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, in config is WP_MEMORY_LIMIT not PHP Memory Limit if you’ll set it to 256M, and is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure there is no HTTPS issue in the system status screen of the theme panel.
The theme activation can also cause this to happen so please try to reset the theme activation and then activate it again using your envato purchase code https://tagdiv.com/how-to-activate-the-newspaper-theme/

Thank you!

Hello!

Please make sure you have the latest version of the WordPress, theme, plugins(11.3.1) and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Hope that helps you!

Thank you!

Hello!

Please check 1. if this code is missing from your htaccess file: https://www.screencast.com/t/iN0R93dD3p from our requirements, make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

2. the console, if you have any errors when you try to open the wp editor, maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Thank you!

Hi,
Most of the time the message that you got is related to the WP_MEMORY_LIMIT, we recommend to be 256MB, but if you already have set it on 256 or greater, what you need to do is to double it.
Here is our guide for how to set the theme requirements -> https://forum.tagdiv.com/requirements-for-newspaper/
I hope this will help you!
Let me know the results!
Thank you!

Hello!

Please make sure you have the latest version of the PHP, WordPress, theme, plugins(11.3.1) and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Hope that helps you!

Thank you!

Hello!

All requirements should be set as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Please read carefully and you can solve your issue.

Thank you!