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Hello, i update my theme and after that tagDiv social counter got bugged. it looks now like this – http://prntscr.com/bf2nmb
if to highlight it looks like http://prntscr.com/bf2ntr . How to fix this?? You can see your self in website “kana.pe”.
Purchased the Newspaper Theme, installed it but cannot update the Visual Composer as outlined in the forum, when refresh the plugins and I am getting this message;
>>There is a new version of WPBakery Visual Composer available. View version 4.12 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?<<
Visited the settings page, followed the prompts, but no ‘licenses’ found. Don’t have valid license yet? Purchase Visual Composer license.
Bummer!
Also, tried to activate Slider Revolution, followed the link to Activate Slider Revolution for Premium Benefits. >>You can Enter an existing licence key or Purchase a licence key.<<
When I viewed the online ‘demo’ and viewed the videos, nothing was mentioned that I would have to purchase these extra items – I thought that this theme would be fully functional out of the box.
Kinda deceptive, don’t you agree?
So, bottom line, do I have to purchase these plugins?
Hello,
With last update, when I navigate into posts, I have a problem with horizontal scroll bar with responsive layout (It’s too much long). When I reduce screen, it remain a lot of white screen on the right. With smartphone is very difficult to navigate. Can you help me, please?
URL: http://it.fakelot.com/londra-si-chiama-rinoceronte-maschio-il-genio-assunto-dalla-nasa/
Best regards,
Toti Nigrelli.
It is now OK, thanks a lot! I was delete and again install that plugin.
But now I have new problem in wordpress:
“Hola! Would you like to receive automatic updates and unlock premium support? Please activate your copy of Visual Composer.”
Can you help me with that?
Thanks in advance!
Mladen Štuban
http://www.mraclin.hr
I have a section on a clients website that is tabbed. Each tab has vimeo videos.
I tried using tabs…accordian….vimeo playlists, vimeo embeds from the visual editor and no matter which I try, only the original tab will display the videos correctly. Any other clicked tabs will result in tiny videos usually about the size of the blue play button from vimeo.
I tried disabling all plugins except the visual editor to no avail. The only thing that will work is to select any other theme. The tabbed sections displays all content correctly on the themes I had installed.
It is a bug on the theme end it seems. I also disabled the visual Editor and installed a different tab plugin and the results were the same to confirm that it was not the fault of the visual editor that comes bundled with the theme.
Update….I had screenshot the 4th tab and after several minutes the video finally went to normal proportions??? I tried it several times and it takes 4 or 5 minutes to display that tab where the first or “selected” tab always displays instantly. Here is the video embed code for the 4th tab….straight from vimeo. It also failed when using shortcodes.
<iframe src=”https://player.vimeo.com/video/122094669″ width=”640″ height=”360″ frameborder=”0″ allowfullscreen=”allowfullscreen”></iframe>
My client sees the same thing on their PC and Apple laptop by the way.
Hello again,
It seems you have made changes to the style.css file, which contains custom coding and you have never updated this file before.
Please advise.
Thanks,
Peter
Hello,
I just updated my Newsmag to version 3.0.0 and my site pavlikeni.com is a complete mess. Why did this happen? I need help to revert back to the way it was before you fix what is messed up in the upgrade. This has NEVER happened with any of the upgrades before.
Please advise.
Thanks,
Peter
Thanks for that. Can’t believe I forgot about the block settings. However, I turned off the thumbnail for the size I wanted the full image to replace, then I regenerated the thumbnails, but the full size image still won’t appear in the thumbnail’s place–I get an image placeholder that reads “Enable thumb from Theme Panel –> Block Settings”. I also deleted the cache and nothing seems to work.
When I inspect the code, it looks like the site is still trying to pull the thumbnail instead of using the full image.
EDIT: So, when I switched back on the thumb on block setting, the full image appeared in place of the thumb. Because I’m certain I’ll be regenerating thumbnails frequently (still building the site), I went ahead and altered the size of that particular generated thumbnail in the td_config.php file. My question about that is this: I’m using a child theme, but edited the parent version of the td_config.php file–how should I go about setting it up so that my changes don’t get wiped out upon theme update? Should I place a copy of the td_config.php file in my Child theme folder? Thanks!
Hello prepstexas,
Please keep in mind that Visual Composer come bundled with our theme and you will have to use only the version which comes with the theme and not other to achieve better results. Our latest version of the theme is Newspaper 7.1.1 and the right version for required plugins are -> Visual Composer 4.11.2 and Social Counter 4.1.
As you can see, all the plugins are in constant development. Each plugin will have to be checked with our theme for a good working and this process it may take a while. For example, the latest version of Visual Composer is 4.12 and the latest version of the plugin which has been tested with our theme is 4.11.2. In the future, after our developers will check this latest version of Visual Composer with the theme and they will find that the theme does not need to do some adjustments for, we will release an update with the latest version of Visual Composer (4.12). Until we will release the update with these latest versions you will have to ignore these messages.
So, please notice that if you want to have the latest version of the Visual Composer, you will need to have the additional license of this plugin and also, we cannot say for sure if this version of Visual Composer will work 100% with the theme because this version it is in testing.
For more information about Visual Composer, please check our documentation here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thanks for your understanding!
Hi
Please make sure that you updated the theme according with our documentation, clear all caches, purge cdn files if you’re using then test again. Make sure you do a clean update. By this I mean that you have to delete current theme’s install and upload new themes files via WordPress or via ftp: https://forum.tagdiv.com/newsmag-install-via-ftp/
Thanks!
This is the link to the mobile problem: https://drive.google.com/file/d/0BzKfDhkGKQp7anFWS0JhLUM5ZTQ/view?usp=sharing
Will update With the desktop one soon
Hi
As long as you have a valid license for our theme there won’t be a restriction to the updates even if the 6 month of paid support pass so you don’t have to worry about that.
Thanks!
Hi
We fixed this issue in last theme’s update so try to update at V 3.0 which is available on themeforewt then test again.
Thanks!
I am someone who like to keep my plugins up to date whether I use them or not.. that being said, I see WPBakery came with the theme (which I already paid and arm and a leg for).. When I try to update WPBakery, it claims I do not have a license and need to shell out additional funds to have a license. I have tried to update it and continue to get this:
An error occurred while updating WPBakery Visual Composer: Update package not available.
There is a new version of WPBakery Visual Composer available. View version 4.12 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your Visual Composer. Got Visual Composer in theme?
Visual Composer also should have a license I assume as it was detected with the theme. But the WPBakery update notification will endlessly bug me until the end of time until it is updated. Please advise on a fix. Visual Composer, when I try to activate it, does not have a license.
Hi, next month my Envato 6 month time will be over
how can I have access to future theme update? in your site I don’t see any section for update?
thanks
Paolo
Hello rk,
I think that it is not a simple task to implement it and because this is a general setting, I guess that this is not a priority for our theme. I have added to our list of improvements and if we will find some solution for implementing it we will consider in following updates.
Thanks for your suggestion!
Hi,
Please read this topic:
https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thanks.
Hello argosmedia,
We certainly plan to extend the theme flexibility in the future updates. I’ve added your suggestion on our list and when the time comes our developers will consider it. This may take some time because we have a long implementation list and we take them one by one. Thanks for your suggestion, have a nice day.
Thanks for your understanding!
Hi
In order to make a clean update you have to update all files included in patch folder. All files are essentials more or less and we can’t say do not update that file because is not important.
Thanks!
Hi
1. That happens because when page is loaded the theme first loads the css from style.css file then it’s the css generated by the theme from theme panel. To avoid that delay you can edit the style.css and paste there all custom css generated by the theme. That css can be fount in page source: http://screencast.com/t/VsXush6P Currently you have this code: http://pastebin.com/mHsMpdZC and this one from theme panel > custom code > custom css: http://pastebin.com/RLF5Gwca You can paste this code in style.css: http://screencast.com/t/7NJL47O7dPI
Note that if you make any changes trough theme’s colors or theme’s fonts the css will be modified and you have to update it again.
2. Checking the page I’ve noticed that the plugin set a 60% width for event’s description, that’s why the page becomes very long. Try this css to make event’s description 100% width: http://screencast.com/t/xLjCVg7PsS
.tribe-events-loop .tribe-events-content {
width: 100%;
}
3. Please check your customizations from theme panel and make sure that conditions added are meet, otherwise the code won’t be executed. I am not aware of Events Calendar functionality and I can’t provide an accurate answer in this regard.
4. Please check our documentation for more detail about how mobile theme plugin works: https://forum.tagdiv.com/the-mobile-theme/ Note that the mobile theme won’t display any content made with Visual Composer. Basically only the content inserted in mobile editor will be displayed on the page when mobile theme is enabled. If you want to have the same content on mobile as on desktop just live mobile theme deactivated.
Thanks!
Hi,
The update should go smoothly and no settings should be lost as the settings are kept in the database including custom code added in the theme panel. It’s best to always do a back-up just in case. The ftp method is the safest one as if an error occurs in the update process, you will have to delete the files and upload the new theme files anyway. We recommend using the ftp method and follow this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
Please also make sure to update your plugins as well (visual composer and social counter)
Thanks.
Hi,
Thank you for your suggestion. I will add this to our list for future updates and pass this information on to our development team.
Thanks.
Buna
Multumim pentru explicatii si pentru semnalarea acestei probleme. Vom inspecta problema iar in viitoarele update-uri va fii inclus un fix.
O zi buna!
Andrei L tagDiv!
Hello gci-brandlab,
Please keep in mind that we know about this and we will do some investigation in this regard and in a future update, it is possible to implement some fixes for this but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.
Thanks for your understanding!
Hi
Please make sure that you update the theme according with our documentation. also try to deactivate all plugin, clear all caches, purge cdn files if you’re using then test the site again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
