Search Results for 'update'

Hello,

If you want to update the theme, please make a full backup to all files and the database and follow this guide at point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins =>https://i.imgur.com/hDOGJCW.png -> https://www.hostpapa.com/knowledgebase/fix-destination-folder-already-exists-error-wordpress/

Thank you!

Hi Pinocchino,
This situation can appear only if you updated the WordPress to v5.8, in that case that section is no longer display, this situation appears because the current version of Newsmag is not full compatible with the latest WordPress version. Soon will be a theme update for compatibility.
Thank you for your understanding!

Hello,

You need only to install the plugin, without update the theme.

Thank you!

Hi,
I just made some tests and for me is working correctly -> https://i.imgur.com/4OFIyrh.png can you please make some tests ? please try to make a new mobile page and see if you can edit it. Also if you try to edit the homepage with tagDiv Composer is working?
For users that have the revolution slider, the problem can be solved by deleting the tagDiv Composer and reinstall it from Newspaper > plugins.
If the problem is still persisting, make a test only with theme plugins and make sure that you do not have a plugin conflict and you have the latest theme and WordPress updates.
Let me know the results!
Thank you!

Hello!

I’ve checked your website and it seems all distorts because you deactivated all plugins.
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!

NOTE: Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you!

Hello,

If you want to update the theme, please make a full backup to all files and the database and follow this guide at point B => https://forum.tagdiv.com/how-to-update-the-theme-2/
According to this message the folder already exists, you need to rename/delete that folder manually using FTP/cPanel, after that install the plugin from Newspaper plugins =>https://i.imgur.com/hDOGJCW.png -> https://www.hostpapa.com/knowledgebase/fix-destination-folder-already-exists-error-wordpress/

Thank you!

Hello!

The list with all our tested plugins you can find it in Newspaper -> Plugins: https://www.screencast.com/t/Of3ypISKy

Please check if you use TagDiv Composer or Wp Bakery. Do not use both in the same time.

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Let me know about your results!

Thank you!

Hello!

Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If you use default templates, please install Standard Pack plugin.
Also, please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/

Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let us know the results!

Thank you!

Hi,

Now your website look fine https://i.imgur.com/ogJ0kaf.png
The problem was that the theme plugins like tagdiv Composer, tagDiv Cloud Library or tagDiv Standard pack was not activated and that is way you had shortcodes on your website. When you update the theme, please also check and update the theme plugins that you are using.

Thank you!

Hello!

Please make sure you have the latest update for the theme and plugins also.
I tested on both browser, but I could not found this issue.
Sometimes, the issue with the CSS can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or a cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hello!

1. In the TagDiv Composer, you can choose which menu you want to display. In the theme panel, you can choose the template you want for your categories and posts also.

2. You need to assign for each page, a mobile page.
Let me explain which options you have:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello,

The latest version of the theme is v11.1
So if you want to make an update, please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA
Here you can find information about the changes that have occurred in each update over time https://tagdiv.com/newspaper/
I recommend that you update the theme on a staging website and make sure that you have activated the tagDiv Standard pack plugin to keep the website’s look.
Also, if you want, you can contact our custom work team here and they can help you to update the theme safely: https://tagdiv.com/premium-customization-services/

Thank you!

Hello!

You need to assign for each page, a mobile page.
Let me explain which options you have:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hi EUCMH, the widget layout and functions were updated by WordPress in v5.8, you need to set the previews version.
Also I check your website and now seems to be ok -> https://i.imgur.com/4k4DEb8.jpg if there are still some problems, please let us know!
Thank you!

Hi petitefilms,
I see that you updated the WordPress to 5.8, also I see that you currently have Newspaper v11. Indeed we made an update to Newspaper v11.1 to fix some problems between Newspaper and WordPress v5.8. Also we want to make soon a new update with other fixes.
Also I check again with my phone and the Mailpoet widget is display for me https://i.imgur.com/jVzjqJr.png
About the problems that you have, if you want we can take a look at them, for this please make a full backup for your website and database, after that contact as at contact@tagdiv.com and provide wp-admin access, include the link of this conversation and provide as many details as you can about the problems.
Thank you!

Hello!

This means that the javascript is loading slowly. But, I believe this is appearing when you load the page, so this issue can be from your page speed. You need to try to optimize your website.
Our developers are working a lot to improve the page speed in every update.
So, please make sure you use the latest update of the theme and plugins because it may help you for your page speed. First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
– https://developers.google.com/speed/docs/insights/v5/about
– https://forum.tagdiv.com/topic/adminpanel-slow-td-composer-query-string/

Thank you!

Hi longdaoviet, unfortunately, we couldn’t recreate this situation on our installs, can you please provide some more details about the way you updated the theme? If you can provide step by step will help a lot.
Also if you are not using cloud templates, then please use the theme panel backups https://forum.tagdiv.com/import-export-theme-settings/ this should set back you theme panel settings.
If you had cloud templates, then you need first to set them (install), and the theme panel will assign them (it will only assign for the elements).
Also if you are agree and you have a backup before the theme update, we’ll like to investigate the problem. Let us know!
Thank you and sorry for those inconvenience!