Hello Ade!

Delete the cache, also from your browser and check if you do not have any ad block extensions.

If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello Ade!

This issue is discussed already here, please check: https://forum.tagdiv.com/topic/how-do-i-stop-the-autoscrolling-to-next-article/.

Thank you!

Hello!

This page seems to be a category page. Please check this article: https://yoast.com/help/how-do-i-noindex-urls/

Thank you!

Hello!

We have 3 options of mobile versions:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Please make sure you did the right settings for the mobile version you want to display.

Thank you!

Hello!

It seems that you use a plugin for that section. If you will disable it, then you can edit the element from the post with the TagDiv Composer and make the changes.

Thank you!

Hello @scohen!

Your mail was on SPAM, sorry for the inconvenience!
Also, I can see that my colleague replied to you, so please continue the discussion via email.

Thank you!

Hello @Adrian!

You can use the plugin which suites you the best. For your case, I recommend you to optimize your website with or without that plugin.

For the page speed, I can recommend you some solutions in order to increase the score.
Our developers are working a lot to improve the page speed in every update.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

@hena durovova Congrats!

Hello @anweshak_10!

In order to avoid misunderstandings, then please provide more information about what you need to achieve, screenshots or a video with an example.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @Cross !

I can see that my colleague reply to you 1 hour ago, so please continue the discussion via email. If you just sent an email, then we will take a look and reply to you as soon as possible.

Thank you for understanding!

Hello @dkleidonaris!

For more customizations, we recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

In order to help you efficiently, please provide more information about the issue or what you need to achieve, screenshots or a video.
A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @daringnesia!

Please deactivate the Mobile theme plugin and see the results.
We have 3 options of mobile versions:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates/design for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Thank you!

Hello!

This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!

Thank you!

Hello @candersonnm!

Did you solve the issue then?

Thank you!

Hello @beldar!

If you use default templates or old blocks, then please make sure you have Standard pack plugin installed and active.

Let me know the results!

Thank you!

Hello @vesnav!

Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello @muktipolice!

On this website, your logo from the footer has no H1. This footer is a default template, so you can not edit them with the TagDiv Composer. It can be customizable only from the theme panel.

Thank you!

Hello @AndreaPagani!

A workaround there is to use the element from the TagDiv Composer called RAW HTML and you can place it where you’ll like.

Thank you!

Hello @Viral!

Oh, that’s not good. Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

Unfortunately, you can not achieve this with Big Grid Flex or reorder the modules/squares. You can see there are the design styles from 1-10 for this element which are not include 12 posts.

Thank you!

Hello Jett!

Please make sure you have done all the settings from here:
– https://forum.tagdiv.com/social-icons/
– https://forum.tagdiv.com/social-sharing/

If those are not helping you, then please provide more information about the issue, screenshots or a video and your website link in order to help you efficiently.

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello Lucas!

In order to avoid misunderstandings, then please provide more information about what you need to achieve, screenshots or a video(with the post you need to make it sticky).

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello @Mc775!

Please make sure you have the latest update of the theme and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello!

Unfortunately, there is only an option to enable/disable the lazy load on the whole website.
In order to hide/hide only for a module, then this will require custom work which is not covered by the support team.

Thank you!

Hello Peter!

Unfortunately, we have not tested the “WP Advanced Ads” plugin, so we can’t say if it will work or not.
You can use a plugin which is suitable for your needs, but please take care for a future plugin conflict.

Thank you for understanding!

Hello @xmaxms!

If you install the demo, those information do not appear on the about page.
Try to delete them like this: https://www.screencast.com/t/cRplwcHl65R

Let me know the results!

Thank you!