Hello!

If you followed these guides: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/ ; https://forum.tagdiv.com/how-to-update-the-theme-2/ and the problem is still there, then we can take a look and help you activate the theme and plugins. Please send an email at contact@tagdiv.com and provide wp-admin and your license code, so we can investigate the issue. Also paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thank you!

Hello!

Connecting an Instagram business account (page) will also connect to the corresponding Facebook account (page) automatically. This is due to Instagram Business page requiring having a Facebook Page connected to it. Re-check all the steps here: https://forum.tagdiv.com/instagram-widget/

Hope that helps you!

Thank you!

Hello!

The Standard Pack plugin is an old plugin for the default templates and is no longer required because the new demos are using cloud templates which we recommend it in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

Thank you!

Hello @ankitgulgulia!

First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/

Please make sure you have the tagdiv Standard Pack plugin installed and active (Newspaper -> Plugins).

Let me know the results!

Thank you!

Hello @hush!

Please make sure that you’ve set up a featured image for the posts: https://forum.tagdiv.com/featured-posts-2/. For example, Facebook requires an image larger than 200 x 200 pixels. Check this setting also: https://i.imgur.com/ohTcsFn.png clear all cache and try again.

Hope that helps you!

Thank you!

Hello @hush!

Please make sure you have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Hope that helps you!

Thank you!

Hello!

If you followed this guide: https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/ and the problem is still there, then we can take a look and help you activate the theme. Please send an email at contact@tagdiv.com and provide wp-admin and your license code, so we can investigate the issue. Also paste a link to this topic so we can easily identify you. Let us know and we will gladly assist you.

Thank you!

Hello @crodexter!

Try to enable/disable the header and footer from Website Manager to see if the error is still there and which one causes the error.
It is possible to be from a plugin conflict or from a shortcode that is not compatible with our theme.
Please check the point 5 from this guide: https://forum.tagdiv.com/tagdiv-composer-not-working/
Do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello!

You can add a button(the shortcode name) with the TagDiv Composer and set an icon from the font awesome plugin like this: https://www.screencast.com/t/Ma0gQBEMKrG
Check this guide to see how you can add icons in menu: https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thank you!

Hello!

A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there and also set a logo.

Hope that helps you!

Thank you!

Hello @jastrz!

Please make sure you have the tagdiv Standard Pack plugin installed and active (Newspaper -> Plugins). Do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello @mjkc!

Unfortunately, we can help you only with some advices as above, because the page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/ ; https://forum.tagdiv.com/support-policy-2/
If you can not manage with those link, then our custom work team can help you here: https://tagdiv.com/premium-customization-services/

Thank you for understanding!

Hello!

It is possible to be from a plugin conflict or from a shortcode that is not compatible with our theme.
Please check the point 5 from this guide: https://forum.tagdiv.com/tagdiv-composer-not-working/
Do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

Let me know the results!

Thank you!

Hello @hegroup!

I’ve checked this website and it seems to be a custom mobile version.
Let me explain you which options of mobile versions are in our theme:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/
If you use Mobile theme plugin, then you can not edit the pages with TagDiv Composer.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme.

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

You can use which one is suitable for your needs.

Hope that helps you!

Thank you!

Hello!

Click on “Remove generated CSS” and see the results.
If the problem is still there, then send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please edit the category template by clicking on the green button here: https://www.screencast.com/t/Iobu2YcZa
and not from the Dashboard -> Cloud Templates.

Thank you!

Hello @hegroup!

Please note that Cloud library templates do not work with CPTs.
A guide for CPT you can find here: https://forum.tagdiv.com/custom-post-type-support/

Thank you!

Hello!

We will take in consideration your query.

Thank you for understanding!

Hello @goodanduseful!

Please set the row as stretch row and content and see the results.

Thank you!

Hello @petyaaa6!

I’m fine, thanks. We can take a look and see what can be done there. Please make a full backup, send an email at contact@tagdiv.com and provide wp-admin, your license code, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello Pawan!

The settings from Theme panel are useful for the default templates. If you have the latest update of the theme and your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active (Newspaper -> Plugins).
However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website.
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.
For the page speed, I can recommend you some solutions in order to increase the score.
Our developers are working a lot to improve the page speed in every update.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Let me explain you which options of mobile versions are:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/
If you use Mobile theme plugin, then you can not edit the pages with TagDiv Composer.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme.

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

You can request a refund here: https://themeforest.net/refund_requests/new It will be reviewed as soon as possible.

Thank you!

Hello @suzwon!

If you use a cloud template, then you can modify/delete the top bar with the TagDiv Composer and for default template: from the theme panel https://i.imgur.com/LpsEGWq.png
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.

Thank you!

Hello @insumedical!

1. Yes, you can import cloud/PRO templates, which means you can customize them with the Tagdiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/

Check also our video tutorials here: https://www.youtube.com/c/tagdivThemes/videos

2. Discount period currently active for the cyber sale, ending 01/12/2021.

Thank you!

Hello @mjkc!

Please make sure you have the latest version (11.3.2) of the theme, plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.

However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website.
External factors: server speed, if you are using CDN or not, the external resources loaded by your website like ads, fonts, tracking scripts like Facebook Pixel, Google Analytics, Twitter analytics, Hotjar and so on.
Internal factors: the number of elements on the page, image size, image formats, if you are using mobile optimized layouts, console errors, if you are using the Standard Pack plugin on not, if you are using PRO demo or a standard one.
For the page speed, I can recommend you some solutions in order to increase the score.
Our developers are working a lot to improve the page speed in every update.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Let me explain you which options of mobile versions are:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/
If you use Mobile theme plugin, then you can not edit the pages with TagDiv Composer.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme.

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Unfortunately, in our theme we do not have dark mode and light mode. Only dark demos which you can find in the Newspaper -> Prebuilt Websites.

Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Thank you for understanding!

Hello Giri!

I’m glad that I could help you.
Let me know if you need further assistance.

Have a nice day!