Hello!

I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot, more information and an url to your website ?

Thank you!

Hello!

You can find that in td-composer/legacy/Newspaper/parts/header/td-login-modal.php
Please note that any change you make in the theme files after update will be overwritten and you have to make the changes again. Better save the code somewhere and then apply it again after every update.

Thank you!

Hello!

If you still have this problem, please make a full backup and send us an email, then we will investigate this and will reply you as soon as possible.

Thank you for understanding!

Hi,

First of all, please make sure your API Key is working, clear your cache and try again.
If the problem is still there, then please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Please provide more information, screenshots and your website link in order to help you.
Note that you can install a demo without content too.

Thank you!

Hello!

Please send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate your issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Yes. Please uninstall Wp Bakery and see the results.
Do not use both in the same time!

Thank you!

Hello!

You could try to download and reinstall our theme by following our guides:
https://forum.tagdiv.com/whats-included/
1. Via FTP: https://forum.tagdiv.com/install-via-ftp/
2. Via WordPress: https://forum.tagdiv.com/install-via-wordpress/
Check our guides and let us know about your results!

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please provide more information and your website link in order to help you efficiently.

Thank you!

Hello!

I just tested too and it seems to be a problem with the element.
We will try to fix that as soon as possible.

Thank you!

Hello!

I checked your website and everything is displaying well, even posts or pages.
Please clear all your cache and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hi,

Please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thanks!

Hello!

Exporting the theme settings is not a full backup of your website.
I recommend you a full backup, so you will be sure you won’t miss something.

Thank you!

Hello!

This issue has been discussed already here: https://forum.tagdiv.com/topic/frequently-getting-error-during-theme-plugin-and-content-modification/

Thank you!

Hello!

I am not sure I fully understand what you are looking to edit. Can you please provide a screenshot with your issue, more information and a link to your website?

Thank you!

Hello!

Usually, with the default settings, this element on mobile should be like that: https://www.screencast.com/t/hbtGWja1w
Please check the default size from default settings, or try to add the element again.

Thank you!

Hello!

Please note that customization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, make sure your WordPress and plugins are up to date(specially Standard Pack installed and active if you use default templates).
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

Please note that customization is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For customization and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello Kristof!

In order to edit a page with TagDiv Composer you need to use a PRO/cloud template and not a default one. If you have a cloud/PRO template, but you can’t edit the footer, then edit your homepage with TagDiv Composer, scroll till footer, click on footer zone and you can edit it.

For more information about this plugin, check this tutorial: https://forum.tagdiv.com/tagdiv-composer-tutorial/

Please take a look here also: https://forum.tagdiv.com/footer-templates/

Thank you!

Hello!

If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/

A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

If you want to use a mobile page, then you need to assign it to your homepage. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

Hope that helps you!

Thank you!

Hello!

Please note: “This sorting option will pick posts that are popular in the last 7 days, ordered by page views.” This means its not sorting by the publish date, just by page views from last 7 days.
If this is not working in such way, please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

Please note: “This sorting option will pick posts that are popular in the last 7 days, ordered by page views.” This means its not sorting by the publish date, just by page views from last 7 days.
If this is not working in such way, please send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Let us know and we will gladly assist you.

Thank you!

Hello!

Please try not to reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest.

Unfortunately, there is no button to hit and your score is high or your page speed is very high. You need to try to optimize your website.
If you follow the steps which are presented in this tutorial here: https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also, to increase the page speed you can check these similar topics for more solutions:
– https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Please give it a try and follow the steps which I presented above about page speed.
Also, check our guide from here: https://forum.tagdiv.com/how-to-make-the-site-faster/

Please make sure to use our newest tool called tagDiv CSS Analyzer which comes in handy to resolve some of your issues. Take a look at the video guide here: https://www.youtube.com/watch?v=tnkVapqhIHc

“This custom tool performs an automatic test to find missing CSS rules applied by user interaction. Moreover, you can manually interact with a chosen section/component from the page while the tool records all the involved CSS. It will generate the final CSS file for this page and also will split the rules in Critical CSS to be loaded in the website’s header.” ( https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/ )

Our tool is running only on normal pages and not for posts or categories for example.

We tested our tool on our demos, and we have such great results!
Take a look in this topic because it could help you: https://forum.tagdiv.com/topic/css-analyzer-step-by-step-and-doubts/

Thank you!