Search Results for 'cache'

Hello @ahmetekinler!

It should work well on mobile too. This issue seems to be from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Thank you!

Hello @betina!

Make sure you have the latest update of the theme(11.4.2) and plugins too.
Sometimes, the issue can be from a plugin conflict or a cache issue or something that can interfere in our theme, please check: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello!

Sometimes, the issue can be from a plugin conflict or a cache issue or something that can interfere in our theme, please check: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Make sure that all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

A solution for sending a screenshot/video is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html
After making the screenshot, you will have a link, paste it here.

Thank you!

Hello,

Unfortunately, if the issue is resolved after clearing the browser’s cache, I don’t know where the issue might come from.
We can look, but I don’t know if we will find a solution.
If you agree, then please make a full backup for your website and contact us via email at contact@tagdiv.com, provide wp-admin access and include the link of this topic.

Thank you!

Hello!

I’ve checked your website and it seems to work well. Please make sure it is not a cache issue, deactivate the cache plugin if you use(also from your browser) and try again.

Thank you!

Hello @kurungele!

I’ve checked your website and it seems to work well. Please make sure it is not a cache issue, deactivate the cache plugin if you use(also from your browser) and try again.

Thank you!

Hello @nwnuyhs!

From what you describe the issue, please make sure it is not a cache issue or a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.

Hope that helps you!

Thank you!

Hello,
I just checked your website and It looks that the mobile theme version it is display on desktop -> https://i.imgur.com/pNunCP8.jpg this situation is created by the cache plugin. Please make sure that the mobile support is on. We recommend WP Super Cache plugin -> https://i.imgur.com/yqGLwTI.png
About the Instagram, this must be set like in this guide https://forum.tagdiv.com/instagram-widget/ (to display the number of follower you’ll need a Business or Creator Instagram account).
I hope this will help you!

Hello,

You need to delete the element -> https://i.imgur.com/KZTyvCv.png with right-click, clear all cache and add it again.

Thank you!

Hello @WellnessDD!

The design of this page, can be changed only from the theme panel. The image background can be changed from Theme panel -> Background -> Mobile menu/search background, the social networks can be edited from Theme panel -> Social Networks and the colors from here: https://www.screencast.com/t/hcRoHastuO
I can see that you set up a menu there, so it should work well and display the menu you selected there.
Please make sure it’s not a cache plugin, deactivate all the cache plugins that you have, clear all cache and try again. Also, deactivate ALL plugins except tagDiv ones.
Check this topic also: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Let me know the results!

Thank you!

Hello,

Please check the console when you try to create the template, is possible to have some errors.
Please do a test using only tagDiv plugins, clear all cache and try again to create templates.

Thank you!

Hello!

I’ve tested on my end on that template and it is working great. Please make sure you added the Youtube element for embedded.
Please make sure that the issue is not from a plugin conflict or a cache issue, that’s why, we recommend first to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Thank you!

Hello @editamagerit!

This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Hope that helps you!

Thank you!

Hello @blay!

Copy-paste the URL in another tab of your browser.
It could be a cache issue if the mobile pages are assigned correctly on all your desktop pages. Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and see the results.

Thank you!

Hello Sven!

It’s a general problem. Please make sure that Cloudflare is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ and you disabled the Rocket Loader.
Also, make a test and deactivate the cache plugin that you use.

Let me know the results!

Thank you!