Search Results for 'cache'

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there are still a problem please remove the theme and reinstall the theme via FTP.

Let me know how is works!
Thank you!

Hi,

I guess that your images get stuck to opacity 0. This error happens due to your untested plugins used by you. Please disable all of your untested plugins (Jetpack), clear all the caches and check the results. Also, try to disable the lazy load functionality from the theme panel from here -> https://www.screencast.com/t/uQCFn7BUaqjC and check the results.

Let us know how it goes!

Thanks for your understanding!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
You need to access your host and use this code in your htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there are still a problem please remove the theme and reinstall the theme via FTP.

Let me know how is works!
Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Please provide your website URL so I will be able to provide a more accurate response. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Let us know how it goes!

Thank you!

Hi,

Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

Also, please notice that api-plugin.php is no longer available with our theme and you need to use the creative-plugin.php if you want to create your own blocks. Please check here -> https://forum.tagdiv.com/developer-info/

Please try the same suggestions if your problem is similar. In most cases, 500 errors are caused by low wp-memory.

Hope this helps!

Thank you!

Hi,

First please make sure that you clear all cache after you make the changes for full width.

If this is not apply on your live website, please check this similar topic for full width: -> https://forum.tagdiv.com/topic/increase-the-width-of-the-articles/

For mobile theme please check this topic -> https://forum.tagdiv.com/topic/some-pages-dont-work-on-mobile-devices/

Hope this will help you!
Thank you!

Hi,

I have checked your website and it seems that your post is correctly displayed, as you can see here -> https://www.screencast.com/t/2wJBLgGp Clear all the browser caches, purge CDN files and check the results.

Thank you!

Hello,

We are not getting this on any of our testing platforms so we cannot recreate it. If it was a theme issues, we would also have been able to detect it, but since this is not the case, I suspect there is an external cause for this.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Alternatively, if you did not replace all of the theme files we recommend you do so now. Delete all of your theme file structure as it was changed in the latest version.
Make the update the proper way by deleting your theme and installing the latest version as shown here: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,

I checked your website and the Related Articles are working normally -> https://www.screencast.com/t/TcWEb8y9

Please make sure that you clear all cache and try again.

Thank you!

Hi,

This is usually from lazy load, please check our documentation for Cloudflare (CDN) -> https://forum.tagdiv.com/cloudflare-cdn/
Also please deactivate all non theme plugins, clear all cache and try again, is possible to have some plugins that use lazyload or may it is a plugin conflict.

If the problem is still there please provide me a link were I can inspect this problem.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
Please check if the WP-debug is set to false in the WP-config file, then check if the warnings are removed.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Let me know how is works!
Thank you!

Hi,

Please switch to a default theme, remove all of the plugins, clear all the caches and check the results.

Let us know the results.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Hi,

Please make update to v9.7.1 and check this problem is still there -> https://www.screencast.com/t/r64BHLL5aPJ

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Hi,

Unfortunately, the W3 Total Cache plugins has not been tested with our theme and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you for your understanding!

Hi,

I make some test on my install and for my the alt text is working -> https://www.screencast.com/t/Umx7aPHR2
-> https://forum.tagdiv.com/topic/whatsapp-share/

Please provide some more details about this problem and some screenshots.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Hi,

What kind of theme version you are using? In most cases, those errors appear when you are using an old theme version, sorry! Please notice that we recommend updating the theme to the latest version of it via FTP way, clear all the caches, purge CDN files and check the results. Also, if the problem persists after you have updated the theme, please put the wp_debug to true and check what kind of errors and warnings do you receive.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
You need to access your host and use this code in your htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Let me know how is works!
Thank you!