Search Results for 'cache'

Hi,

@centralcoins If you test that post with the debugger there are some errors in fetching the post meta, Facebook does not find anything or cannot access the page for some reason
– https://developers.facebook.com/tools/debug/og/object/
If you click on “See exactly what our scraper sees for your URL” it provides a blank page at the moment. I found some related topics with those errors
– https://www.facebook.com/help/community/question/?id=10153041718989669
– https://stackoverflow.com/questions/25747758/facebook-error-parsing-input-url-no-data-was-cached-or-no-data-was-scraped
You could check for more online as well, and keep testing. If possible provide the solution here after you find it.

Thanks

Hello sanjaykumarmonu,

Please provide the exact URL link so I can take a closer look at it. Try to remove all of the untested plugins, clear all the caches and check the results.

Thanks.

Hello ounit45host,

Please make a new install to another subdomain for testing, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, you can provide CPanel access.

Thanks.

If you disabled the mobile theme, the page should be visible unless you still have it cached in the cdn or a hosting side cache.
Please check if you have any other cache and if you still cannot see the page afterwards, please contact us via email at contact@tagdiv.com and provide wp-admin so we can have a look.

Thanks

Hello glennkr,

I have checked your website and your search function seems to work as expected as you can see here -> https://www.screencast.com/t/36ytKy5pu Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Ben,

Try to re-save your permalinks, remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello,

The same number of followers is now present. The counter is not a live count and is affected by cache. Please check the numbers again now.

Thank you!

Hi,

Yes that would be correct, enter it like this and it will work
– https://www.screencast.com/t/xT5ve9zgXi12
Maybe clear your cache after updating the them, also CDN if used. Clear the browser cache as well or test with a different one.

Thanks

Hello,

You simply need to press the save button in order to save your page: https://www.screencast.com/t/3YFkWXpI2yS
Please check the page after you save to make sure your modifications get saved. You can check the browser console when saving to see if you get any errors.
Plugin conflicts can prevent proper saving so please test without plugins. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

1. We would need a link to your website so we can take a look at these issues. The mobile menu will be accessible as soon as the page is loaded. In some cases because of slow loading speed or maybe files that cause 404 errors (not found), the mobile menu will be delayed in it’s functionality.

Or there could be conflicts with other plugins which break the mobile functionality. We will try to identify what is the cause in this case.

2. The menu should be sticky at all times if enabled
– https://www.screencast.com/t/BHd0JQZEfz

3. Maybe you have strong caching, however when changes in the website are made by you, the changes should be applied, that would be the ideal functionality. Check the cache settings if possible or CDN settings if used. The theme does not have a caching function so other factors are the cause here.

4. The contact page is a normal page, if you installed a demo it should be like there (different images however). We will take a look if you can link this page here.

5. The weather widget can be configured like this
– https://forum.tagdiv.com/weather-widget/
It will work as soon as you configure it with an API key as mentioned, and valid location.

6. You will have to configure the social counter with your own data
– https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Edit the social counter either by editing the page with the tagDiv composer, or in the Appearance->Widgets section. Each instance of the counter has to be configured.

Thanks

Hello,

It seems the css is not loading at all. Please check security modules and cache on your host. Disable any optimization tools also. In these cases not just the td composer will be affected.
Plugins can also interfere so make sure you disable all plugins except the tagdiv composer.

Let us know if you still have trouble afterwards.
Thanks

Hi,

That would be highly unusual, the WP Super Cache is fully compatible with WordPress and our theme. I would suggest to disable all plugins by FTP since you cannot access the WordPress dashboard
– http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
That should let you access your WordPress. Also you could contact your hosting provider and ask them to check the error logs or what could cause the 505 errors. Maybe the WordPress install could be corrupted, they could take a look if possible.

Thanks

Hello all,

We recommend you update the theme to the latest version of it via FTP way because this is the surest method in this case. Remove all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello sanjaykumarmonu,

Please make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Notice that the News Sticker has been fully tested with the theme and seems to work as expected, as you can see here -> https://www.screencast.com/t/kW4oV9BDmT Try again to add that element and check the results.

Thanks for your understanding!