Search Results for 'cache'

Hello,

Our theme is fully compatible with the latest version of wordpress but maybe you have plugins that are not. Please disable all plugins except the page builder, clear cache and reset cdn files if you use it.
Then test again.

Thanks

Hello Mako,

Unfortunately, I do not exactly understand what you mean and what you are referring to. Please notice that our theme does not have any such an option to restrict you some elements, sorry! Notice that you can use TD Composer which is our recommended page builder and Visual Composer which is an optional plugin. First of all, please ensure that you are using the latest theme version, check your system status parameters to be right increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ and then, clear all the caches and check the results.
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello akashdeep305,

Please try to disable all of the untested plugins which can interact with the theme core files and cause a lot of unknown issues. Leave just to active only the plugins come bundled with the theme core files, clear all the caches and check the results. Also, if the problem will be still there, you should try making a new clean install from scratch via FTP way and check the results. Notice that our mobile theme was fully tested and should work as expected with the theme if it was right installed according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

I have just tested the list menu as well as block header 8 and it seems to work properly: https://www.screencast.com/t/bM8gter5d

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Please disable all other plugins except the tagdiv composer, clear cache and reset cdn files if you use it.
Also if the page you are trying to edit was built with another page builkder (eg visual composer) it can also provide this error. Such pages will have to be recreated from scratch using the tagdiv composer.

Thank you!

Hello CVBJ_Creative,

Please keep in mind that the mobile menu should work as expected without any problem if the theme is right used, without any untested plugins which can interact with the theme core files and which might cause a lot of unknown issues. Try to disable all of these and leave just only our tested plugins, clear all the caches and check the results.
If the problem is still there, you should provide your website URL so I can take a closer look at it and also, so I can check it to mobile devices.

Thanks for your understanding!

Hello deanvandijk,

It seems to be a strange issue which should not come from our theme, sorry! Try to disable all of your untested plugins used by you, clear all the caches and check the results after this steps. Try using only our tested plugins and rule out any conflicting plugins.

Thanks for your understanding!

Hi Glenn,

Unfortunately page speed is a very personal issue and it depends on lots of things starting from the host you use all the way down to the content on your site.
If you use lots of complex elements, you need a more powerful host to handle the ajax calls. We cannot help in that decision though. Please use gtmetrix as well as google page speed insight and follow their advice for page speed optimization.
Please also use the speedbooster plugin:
https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
And make sure you use a cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and a cdn server: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello Equinoctium,

Sorry for this inconvenience but I guess that issue happens due to your untested plugins which might interact with the database and remove the theme activation status. Please try to disable all of them, leave just only required plugins to be active, clear all the caches and check the results.

Hope this helps nad let us know how it goes!

Thanks for your understanding!

But did you disable all plugins and clear cache as instructed above?

Hi,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello nikthehat,

Please notice that solution was been tested on my side and it seems to work as expected. You should try it with more care and after these changes, you should clear all the caches and after check the results.

Thanks for your understanding!

Hi,

Maybe try and clear your cache after deactivating that option from Jetpack. If that did not work, I could not say how exactly to remove that meta. You need to be absolutely sure that Jetpack is adding that description, and not other plugins. Then try asking for help on other more specialized forums, hopefully you can find a solution.
Or maybe some other users can share some insight.

Thanks

Hi,

No, Php 7.1 should not be an issue. Please check your wp super cache settings and only use these entries: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks,
Bogdan B