Search Results for 'cdn'

Hello TheRadhaKrishna,

Please ensure that you have correctly updated your theme to the latest version of it only via FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.
Also, if your problem is still there, please try to make a new clean install from scratch and install there the latest version of the theme and check the results and check how it behaves the theme with default settings.

Thanks for your understanding!

Hello Not Guilty,

Please ensure that you have correctly updated your theme to the latest version of it only via FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.

Thanks for your understanding!

Hello buczek,

I have checked your website and I saw that you are using a lot of untested plugins which could create this type of issue in the theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.

Thanks for your understanding!

Hello,
If you do not use a cdn you cannot reset the settings. Please provide a link to your site so we can inspect this issue.
Thank you!

Hello lifestylemy,

Please ensure that you are using the latest version of it (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Also, please make sure that this type of problem does noot come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are suing the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

@all
Hello,

We have no reports of problems with visual composer if version 4.11.2 is installed. Please disable all your plugins except visual composer, clear cache and reset cdn files. If you use the mobile theme, check your page back-end again as there are 2 editors now, scroll down a bit to find visual composer as the mobile editor is at the top.
If you still have issues with this and if there is a problem we did not find yet, please send us an email at contact@tagdiv.com and provide wp-admin so we can login to inspect this issue. We need to see the error if we are to fix anything.

@sigurbjornsson you seem to have used visual composer from a very early version and created your page with that version. Some elements from VC were removed/marked as deprecated by the plugin author in the latest versions so you will have to re-create these elements. They are tabs, accordions etc. you can see what element you need to re-create in this list: http://screencast.com/t/EESnECyBl5

Thank you!

Hello drae,

Please notice that you will have to update the theme to the latest version of it (Newspaper 7.1.1) and then you will have to update the required plugins to the latest version of them ->Visual Composer 4.11.2 and Social Counter 4.1. In the past, was be a problem with our related articles and in the latest update, this would be resolved and now should working as properly. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hi,
I have tested some of the youtube links that are not working on your site bu they seem to work properly upon embedding. This could be a plugin you recently installed that interferes with the embed process. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know if the issue is still there.
Thank you!

Hello almona00,

Please ensure that you have enabled the Ajax Pos View Counter and also, try to clear all your caches, purge CDN is you are using the CDN system and test it again. Also, to avoid the conflicting plugins, please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme.

Thanks for your understanding!

Hello,

1. Please make sure you clear all caches and make clear cdn files also. If you have caching on your server, make sure you set it properly by contacting your hosting. Also very important, if you also use a cdn server, make sure you purge files.

2. The mobile theme uses the same footer set-up as the one on desktop. There is no extra settings for the footer on the mobile theme. It will get converted to the default footer style, but the content is the same as the desktop version. The about us section and the follow us are predefined for the mobile theme so if you want to remove them, you must use css to do so.
You can use this code:

.td-footer-description{
display:none!important;
}
Add the code in the mobile theme settings under custom css:
http://screencast.com/t/4LBcVoS4

Thank you!

Hello prowebzeta,

Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
Please make sure you use version 7.1.1 of our theme and disable all plugins except visual composer, clear cache and reset cdn files. Then check the related articles again.
Thank you!

Hello,
Please also test this on other websites to check if the mouse is behaving properly. If this is on our theme alone, than please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!

Hello news_lp_client,

Please ensure that you have fully updated your theme to the latest version of it only via FTP because this is the surest method in this case. Also, please ensure that you have updated all the required plugins to the latest version of them (Social Counter 4.1 and Visual Composer 4.11.2) So, if you have some additional customization through code, please make sure that these will not affect the theme logo and also, if you are using the Child Theme, please try to switch the to the main theme and check the results. Also, if you want to further use the child theme, please ensure that you are using the latest version of it which come bundled with our theme to rule out some conflicts.
Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If you need more assistance in this regard and if your problem is still there after these changes, please provide your website URL so I can inspect it closer.

Thanks.

Hello,
Please make sure you update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the issue is still there after the update, please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!

Hello gOVO,

I have checked your website URL and I saw that your site is working fine now, as you can see here -> http://screencast.com/t/t449m4E1k If this problem will reappear, please notice that this type of error might come from your untested plugins which interact with the theme and cause these problems. To avoid this, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is your are using the CDN system and install only the plugins that come bundled with our theme and rule out this conflict.

Thaks for your understanding!

Hello,
Please try to create a fresh install of the theme by using this method: https://forum.tagdiv.com/install-via-ftp/
and then try to install the demo without other plugins installed. Disable all of theme except visual composer, clear cache and reset cdn files.
If you still have issues with the demos, please contact us via email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!

Hello vachos,

First of all, please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) and also, all the required plugins to the latest version of them (Visual Composer 4.11.2 and Social Counter 4.1). Then, if you want to display the mobile theme, you will have to install the mobile plugin from the premium plugins list, from here -> http://screencast.com/t/1c8WDcsSd To avoid any conflict, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please note that our theme (mobile theme) is fully tested and still working as properly. For more information about mobile theme, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thaks for your understanding!

Hello dreammy,

Please notice that the mobile theme is an optional version for our theme in mobile mode and it could be installed from the plugins area, like this -> http://screencast.com/t/1CSBAdUNsdd For more information about new mobile theme feature, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Before achieving better results, please try to clear all your cache, purge CDN file and check the results.

Thanks for your understanding!

Hello int24news,

Firstly, please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) only via FTP because this is the surest method in this regard. Also, please ensure that this type of issues does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please keep in mind that all untested plugins could interfere with the theme and might create a lot of js errors which cause this. Also, try to turn off the lazy load feature from the theme panel, like this -> http://screencast.com/t/PG9n73BJIg

Hope this helps and let us know how it goes!

Also, if your problem is still there after

Thaks for your understanding!

Hello,
Smooth scrolling is no longer required and was removed in the latest version of the theme. Please disable this function. Also the jagged scrolling does not come from the smooth scroll. It could be a plugin conflict. Please try to deactivate all plugins except visual composer, clear cache and reset cdn file.
Thank you!

Hi,

I see the post you mentioned is added on 27.05.2016. Did you have newspaper then or another theme. That was what I was trying to say. The theme will only count from the moment you activated it. It will not count if you had any other theme installed previous to this date. AS for the cache, its not the browser cache i mentioned but a caching plugin or a cdn server. You do have caching in place as if I hit the refresh button, the counter does not increment.
If this is not the case and you had the theme active at that time, are you sure the 1955 refer to this single post? if this is the case, then please send us an email at contact@tagdiv.com and provide wop-admin so we can login and inspect the counter. Please also include a link to this topic so we can identify you.

Thank you!

Hello davidcolq,

I have checked your smart list and I saw that it is working fine but when I link to the image, I will get error -> http://screencast.com/t/JPcdJbbr8f Please ensure that you have right set your smart list according to our documentation here -> https://forum.tagdiv.com/smart-lists/ Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I have tested on my side the smart list feature and everything seems to work as properly, as you can see in our demo preview, here -> http://demo.tagdiv.com/newspaper/smart-list-style-2/

Hope this helps and let us know how it goes!

Thaks for your understanding!