Search Results for 'install'

Hello govmat,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. In your case, it’s okay if you are using the same site.

Hope this helps!

Thank you for the message!

Hello manojkhatri,

If you are using some untested plugins, try to disable it and install only the plugins that come bundled with our theme and rule out the conflicting plugins and clear cache. If you problem is still there, please provide your website URL so I can further inspect it closer and also, so I will be able to provide a more accurate response.

Thanks.

Hello rodmvin,

I have checked your website and you page source and I noticed that you have a lot of untested plugins which could cause this kind of error. Please try to disable all the active plugins, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please check the result without these kinds of plugins and if your problem persists, please let us know.

Thank you for the message!

Hello @lineaprimero and @pedropapito,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I suspect this issue come from untested plugins which can interfere with the new latest updated and which could cause some js errors in the theme and get these issues.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello joyceloh,

Please notice that this extra white space from your bottom page is not theme related. I suppose that come from your untested plugins which you are using in our theme -> http://screencast.com/t/n6OiQjJJ6JPh. Please try the code below and lace it in Theme panel->Custom CSS area.

The code is ->

.home iframe {
display:none
}

The result -> http://screencast.com/t/JNzAaPtOF

Please try to disable all the active plugins, leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks.

Hello Joel James,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you have some additional customizations through code or your have some minify files please try to revert these to the default state and check after this if your problem is still there.

Hope this helps and let us know how it goes!

Thank you for the message!

Hi,
The error you get is because you had visual composer before and the folder already exists in the specified path. Please delete this folder from here: http://www.ontrackmagazine.co.uk/web/content/wp-content/plugins/js_composer
Then you can install the plugin from the theme panel.
Or you can follow the method Chris suggested as ftp is always the best solution. Simply replace the folder with the new one that comes with the theme.
Thanks.

Hello willysawa,

I have checked your website and I saw that this type of element is not part of our theme. It belongs to an untested plugin -> http://screencast.com/t/sMRsrrbdhy and we have no idea about the behaviour of the theme with this type of plugin. Please notice that we cannot provide support for untested plugins, sorry! Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme. For better results in our theme, please try to use fewer untested plugins, because these interact with the theme and can produce some damages for your layout. Please try to replace this slider from this plugin with our Visual Composer element, named Big Slider, like this -> http://screencast.com/t/3w4g3zx9 because this element has the same functionality.

Hope this helps!

Thank you for your understanding!