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Magyarvasut
Participant
#0

Hello,

WE are using Newspaper theme for our news site from April, and we are very happy with it. Last week on the 26th of July we realised that our website had been collapsed. After checking the backend, we found that it seemed, as we had not activate the license. We activated it again, reinstalled the plugins, and after a lot of settings our site worked well again. Unfortunatelly it happened the second, or third time (the first time when it happened was during the construciton time, so that is why we are not sure).
We have checked and this happens after updating the theme.
Could you please help us, how can we avoide the website collapse after the next update.
Thanks and best regards

Ivett

dmitri.lessy
tagDiv Member

where do i go to download the plugin TagDiv Composer or any other plugin required by Newsletter theme so i can manually install it????

why is there no download link for such a crucial plugin yet you advise to install through FTP/cPanel? install what? the theme? it’s already installed and going well. it’s the plugin TagDiv taht is the problem, it wont install automatically so we need to try to see if it will install manually opr try different versions but there is not one single information about where to download the plugin.

Kunal Pandya
tagDiv Member

Thanks for the prompt reply. How do we show author photos then? We tried installing Publishpress Authors plugin, but it seems the newspaper theme is having compatability issues there. Any plugin that you would suggest for this where your theme would be compatible?

Anamaria
tagDiv Staff

Hi,

Please deactivate, delete, and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.
Also, if you have other extra plugins, please disable them.

Thank you!

dmitri.lessy
Participant
#0

Cananyone help me, I keep getting the “tagDiv Composer Ajax error” upon initial installation of Newspapers theme.
I’ve tried it all suggestions here https://forum.tagdiv.com/tagdiv-composer-not-working/ nothing works.
It was smoothly running in previous versions.

Anamaria
tagDiv Staff

Hello,

Please let me know what version of the theme you have. If you don’t have the latest version of the theme 12.5, then please update it.
My recommendation is that before updating the theme to make a full backup for the database and current website, disbale the extra plugins during the update process, after that update the theme manually – https://forum.tagdiv.com/how-to-update-the-theme-2/ (after the theme update, make sure that the needed plugins are installed, like tagDiv Composer, maybe tagDiv Standard Pack and tagDiv Cloud Library).
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Anamaria
tagDiv Staff

Hi,

Please provide screenshots with the settings that you have for the cache plugin. What plugins have you installed on the website?

Thank you!

Anamaria
tagDiv Staff

Hi,

Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.

Thank you!

liln5k
Participant
#0

Hey everyone!

I am on Newspaper 12 using the travel guides template. I installed everything on my website to include content and it looks great. However, when I replace an image, like the header image, it is blurry. I have tried multiple image sizes including the same size as the template image. If I replace the header image with the exact same image it blurs it as well. If I exit without saving the changes it reverts back to a clear image. I’ve tried jpg, png, webp, etc…

I have another site that is running Newspaper 12 and this is not happening on it.

I have uninstalled and reinstalled Newspaper 12 AND the template 3 times.

Is anyone else experiencing this and know how to fix it?

Thanks so much in advance!

gerard7803
Participant
#0

Hi,
I have several licenses bought, but some of them are not recognized. I have tried to deactivate them and reinstall but it doesn’t work.
Please send me an email, or where can I send the purchase codes so you can fix it.
Thanks.

m
tagDiv Member

I have the same problem.
I have deactivated, deleted and reinstalled tagDiv Composer and tagDiv Cloud Library. I have deleted the Litespeed cache.
The problem is still persistent and the error is still showing. Component is Plugin: td-composer

Anamaria
tagDiv Staff

Hi,

I saw that on your website the document.write() comes from ads -> https://i.imgur.com/VEqbB7t.png
The page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website. A good choice for the page speed, could be the mobile layout which contains fewer elements because it can improve a bit your page speed.
There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/

https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://forum.tagdiv.com/topic/high-number-of-ajax-request/
https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
https://www.andraware.com/wp-rocket-for-newspaper-theme/
https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
https://forum.tagdiv.com/topic/sql-querys-high-cpu/
https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
https://underconstructionpage.com/optimize-wordpress-database/
https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/
Also, pagespeed is not covered by support -> https://forum.tagdiv.com/newspaper-theme-support/

If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray

To be able to optimize and to remove CLS and LCP please check these guide => https://developers.google.com/web/tools/lighthouse/ -> https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> https://web.dev/lighthouse-whats-new-6.0/ -> https://web.dev/lcp/ -> https://web.dev/cls/

Thank you!

lubeck
Participant
#0

hello I installed the Revolution slider extension but how does it works ???
the tutorial does not indicate anything other than to activate the extension what to do next?? Thank you for your help

IvanPavlovic
Participant
#0

Hello,

I am experiencing a problem when trying to upgrade to the latest Newspaper 12.5. tagDiv Standard Pack plugin fails to install. I have tried to delete the plugin and install it manually via Plugins page, but without success.

Please help.

zebu59
tagDiv Member

Good evening,

I come back to you by testing the deactivation of my plugins and for the moment, I think I have the solution and I come to share it with the community.
The problem comes from a captcha plugin, once deactivated, I still received 1 error message but once uninstalled, I have nothing. It’s been 4 days.

Sorry for this late return, email I needed time to test. Thank you for your help.

Bettina
tagDiv Staff

Hello @beginwithbutter!

You can use a license key for one single product(website). If you want to move the theme to another website or change domain/migrate, you’ll need to reset the license key from that website: https://www.screencast.com/t/Zt12bpyX and remove the theme (delete), in this way the license will be available for the new website and you can use the theme without any problems.
You can create a copy of your WordPress install by using the Duplicator, just in case something happens.
All the cloud templates can be found in Dashboard -> Cloud Templates. You can assign them on each page or make it global. Also, there is a feature called revision to revert the changes already made.

Thank you!

Calin
tagDiv Staff

Hi muzaffarab,
Unfortunately, from this query alone we can’t figure out exactly what does it and why, it could be from one of the theme’s plugins, but it could also be from WordPress. What I would recommend is to install a plugin such as Query Monitor – https://wordpress.org/plugins/query-monitor/ using this plugin it can be found more details about those queries.
Thank you!

Anamaria
tagDiv Staff

Hi,

Did you install a plugin recently? Or an update on a plugin?

Thank you!

Anamaria
tagDiv Staff

Hi,

My recommendation is that before updating the theme to make a full backup for the database and current website, disbale the extra plugins during the update process, after that update the theme manually – https://forum.tagdiv.com/how-to-update-the-theme-2/ (after the theme update, make sure that the needed plugins are installed, like tagDiv Composer, maybe tagDiv Standard Pack and tagDiv Cloud Library).
In the worst cases, the settings in the theme panel may be lost (there have been isolated cases), in these cases, after the theme plugins that were previously used are activated, you will have to use a backup for the theme panel -> https://forum.tagdiv.com/import-export-theme-settings/

Thank you!

Berbi
tagDiv Member

Hi @bettina, I have indeed a Yoast free version installed, is this problem related to Yoast ? I dont think so because I have checked all Yoast settings.

Any tips ?

liliaf
Participant
#0

I recently updated the theme as recommended and it ended up breaking the site vypeplusok.com. At least two of my plugins from tagDiv (cloud library and composer) were not installed and all my theme panel settings were erased. I had to rollback the site to an earlier version. Please take a backup of my site and update the theme to see for yourself.

toimata
Participant
#0

Hello,
I need to update WP Bakery plugin.
The documentation says i should delete the installed version and install the new one by uploading the Newspaper-tf/plugins/js_composer.zip file from the zip. However I can’t find this file in the latest Newspaper zip (Version: 12.5).
How can i update this plugin please ?
Regards,

muzaffarab
Participant
#0

I’m not able to edit any mobile templates in TD Composer. I’ve removed, cleared the cache, and re-installed the theme, and all plugins. But still, the issue persists.
Moreover, the header from my mobile pages disappeared. In my desktop templates, I edited the templates and created a new header template but for mobile templates, I can’t do anything it always sticks on loading(rounding) image.

anubis60
tagDiv Member

Hi, I have cleaned it many times but the situation is the same.

I haven’t installed a plugin yet.

Calin
tagDiv Staff

Hi maxtermax this situation appears when a theme plugin is not installed, in this case it case the tagDiv composer plugin needs to be installed, this can be installed from Newsmag > plugins section.

Hi Jens H. we tested the vulnerability issue on Newsmag v5.4.1, if you agreed we can take a look at your website to investigate the problem.
Thank you!

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