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Robert Turner
tagDiv Member

Honestly, I would avoid wasting any more of your time and rather put pressure on tagDiv to sort it out. Until it’s fixed, they are selling an oxcart for a theme, snails could pass it, and they are aware of that. Their entire catalog of older templates that rely on the plugin is effectively useless. You cant use them and if you have, then you have a serious problem. Like we do. Telling us to switch to a Pro theme is an impractical copout.

Be interesting to see how they respond and if they do in fact issue a warning to their new customers about this issue and notify existing customers rather than leave them in the dark and struggling like idiots.

If you’re going to try the rollback I’d only suggest it if you haven’t updated to the latest WordPress. Backup your database and then just rollback. If it bombs, you can often recover by reinstalling the newer version and manually activating the theme plugins from the theme pages.

Vlad S
tagDiv Staff

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

pradeepempexus
Participant
#0

Hi Support

I am facing very big problem.
My Site has already created posts using divi theam. I have purchased newspaper theme and install it, but problem is that it is not showing featured image, not showing other images in single post.
Logo is also not visible in single post.

it is very bad experience.

renzosm
Participant
#0

Hi, i updated to the latest version and for some reason the tagDiv Composer is not available anymore in the page section. and when i click on the list page section on edit with TD Visual Composer the page just keeps loading.

Also the theme panel doesnt swith from tab. This is all happening after the update. I cannot even revert to the old one as when i click on install update (older verison) nothing happens

sadviser
tagDiv Member

I have been installing latest version, it still requests tagdiv composer activated yet on the plugin panel it has been activated. Is this the cause of my problems and what is the workaround?

Sankar
Participant
#0

Hello everybody,

since the launch of Newspaper 10.3.8 and also now with 10.3.9 I am getting a “There has been a critical error on your website” message, when I visit my website. I tried to deactivate every plugin and the only solution was to deactivate the Mobile Theme Plugin from TagDiv itself. After deactiviting it, everything worked fine. I also tried to reinstall it, but it didn’t change anything.

Is this an known issue? Is there a workaround for it?

Any help would be appreciated.

Best regards,
Kevin

DocMovies
Participant
#0

Hello there,

I have installed the “TECHNOLOGY HUB” demo on my website. I have just updated my theme Version: 10.3.8 to 10.3.9, update was successful, but as I go to frontend, the main navigation has been changed with some different layout.
So can you please let me know why does this heppen? As I have seen the ‘change logs’ of the release but didn’t find anything related the the main navigation layout changes there.

Jia
tagDiv Member

Well, I would like to know that while installing newspaper x theme, do these plugins comes along with that or not?
Cos I feel like I need to delete unnecessary plugins. If these two plugins doesn’t come along with newspaper x then I wish to delete those plugins.
Thanks!

Vlad S
tagDiv Staff

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

akhtarnawaz683
Participant
#0

Hi there,

I can see the theme updated version is 10.3.9 but on my websites, I can see version 10.3 is installed and there is no update available. is there any plugin that I can connect with my ThemeForest account so it will be updated directly?

Regards,
Akhtar

apiumtech
Participant
#0

Hello,

I have installed the latest version 10.3.8 of Newspaper

When I load the home page of my project it doesn’t load correctly and is displayed as I show in the screenshot.

https://prnt.sc/vy3zet

I need to fix it urgently.

Does anyone know why?

Thank you,

Daniel Ed
tagDiv Member

Heyy Vlad S thank you for answer me i reinstall everything once again an update the version a few minutos ago but the problem still the same localhost works, online does not so im not using child theme i desactivate an activate plugs unless divcomposer i will send you a link for you watch a little video and 8 screenshots this contex maybe help to fix this thank you again

Vlad S
tagDiv Staff

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Miroslav Glavić
tagDiv Member

Calin,

I tried adding the instagram element, I tried the footer instagram thing. Both with my account instagram connected (theme panel). I tried disconnecting that. I tried with a different instagram account. My work instagram account, a random person’s account (politician). Nothing.

I installed an instagram plugin, it worked.

kblundy
tagDiv Member

Hi Calin – I have done all the things you suggested with all tagDiv plugins and themes updated and I am still getting this error logged by JQuery Migration Helper.

2020-12-07 15:42:49 https://dev.aegies.org/wp-content/themes/Newspaper/includes/wp-booster/wp-admin/js/tagdiv-theme-plugins-setup.js:354:35): jQuery.fn.load() is deprecated https://dev.aegies.org/wp-admin/plugin-install.php

Can you please advise how I resolve this issue?
Keith

modhutexbd
tagDiv Member

already fulfilled all requirements, but still no result.
my site configuration are:
php.ini configuration
Server software
Apache
PHP Version
7.4.13
post_max_size
260M
max_execution_time
300
max_input_vars
3000
SUHOSIN installed
false
PHP extensions
mbstring
available
GD library
available
WordPress and plugins
WP Home URL
https://prantojon.com
WP Site URL
https://prantojon.com
WP version
5.5.3
WP multisite enabled
No
WP Language
en_US
WP Memory Limit
256 MB/request
WP_DEBUG
False
Caching plugin
WP super cache

please help

Vlad S
tagDiv Staff

Hello !

To start with I recommend you to take a look at our documentation here. In my opinion the most important would be the following:

https://forum.tagdiv.com/header-manager/
https://forum.tagdiv.com/installing-demos/

I recommend you to go with a PRO demo because that will make it fully editable with TagDiv Composer. Also take a look at our short tutorials for a better understanding of how it works here: https://www.youtube.com/user/tagdiv

Also when sending a support topic it is easier to open one for each problem, we can handle them more easier. Also provide as many information as possible so we can help you as fast as we can.

You can pay for development of your theme by contacting our team here: https://tagdiv.com/web-development-services/

I hope this was helpful !

Thank you !

Jia
Participant
#0

While installing Newspaper X theme do these plugins come along with newspaper x or not?
Orbit Fox and Hubspot

Calin
tagDiv Staff

Hi sirsly,
Please make sure that you do not have a plugin conflict. Please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also anther thing that you can try is to disable tagDiv Composer and cloud library, delete them and reinstall the plugins again, but this only after you checked the plugins for conflict.
Thank you!

Bettina
tagDiv Staff

Hello!

You could try to download and reinstall our theme by following our guides:
https://forum.tagdiv.com/whats-included/
1. Via FTP: https://forum.tagdiv.com/install-via-ftp/
2. Via WordPress: https://forum.tagdiv.com/install-via-wordpress/
Check our guides and let us know about your results!

Thank you!

Vlad S
tagDiv Staff

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Bettina
tagDiv Staff

Hello!

For this issue we have 2 solutions in different cases:
1. If you don’t have installed the Mobile Theme plugin you can simply edit the responsive layout with TagDiv Composer. Click on the search icon, look about CSS section and there you will find an option called “Display” and you can choose “Hidden” from that list.
For more details, check this: https://www.screencast.com/t/P4CnQZ1n
2. If you have the Mobile Theme plugin installed you can do it if you add this css code right here: https://www.screencast.com/t/YA8y0rEB
The code:

.td-search-icon {
display: none !important;
}

Hope that helps you!

Thank you!

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