- NewspaperAutoptimize Plugin – install and configuration
- NewspaperCache plugin – install and configure
- NewsmagInstall via WordPress
- NewsmagInstall via FTP
- NewsmagInstalling pre-built websites
- TutorialsHow to install Revolution Slider
- NewspaperInstalling Pre-built Websites
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- TutorialsHow to Install bbPress forum
- NewspaperIntroduction to CPT and ACF with Newspaper Theme
- NewspaperHow to edit modules for Flex Block X
- NewspaperWooCommerce: Happy “Add to Favorites!”
- NewspaperWoo Brands
- NewspaperStripe Setup
- NewspaperModal Popup
- NewspaperPayPal Setup
- NewspaperFlex Block Settings Guide
- NewspaperHow to setup the Contact Page
- NewspaperAdd Cryptocurrency Price Ticker Widget
Hi,
Thank you very much for your appreciation. I will try to help with the issues you are having.
In the homepage I see there are lots of mixed content issues, I believe you are in the process of installing the SSL certificate so that should solve itself when it is finished.
The wordpress recent posts widget doesn’t show an image as far as I know. It displays the post title and the date if enabled – http://prntscr.com/oh5ona
You could however use a theme block instead of that widget, and call it recent posts. Sort it by latest so that it shows the freshest posts – http://prntscr.com/oh4olg
– http://prntscr.com/oh4ooy
In the footer currently I see that a footer page is set. The theme provides predefined footer templates but it can also display a footer page in the footer location
– https://forum.tagdiv.com/footer-templates/
If you want to customize the footer page, there is an option in the theme panel
– http://prntscr.com/oh5qo4
Note that some demos when installed will load a custom stylesheet, containing various CSS customization. The journal demo will set a background color for the website
– https://demo.tagdiv.com/newspaper_journal/
This will override the theme panel background color it seems, I will make a note of it and we will find a different solution for this demo customization. For the time being you could remove the background color from the demo here – http://prntscr.com/oh5z27 Then the theme panel color will apply. Sorry for this inconvenience.
Please let me know if you have more questions.
Thanks
Hi,
Another way in this case, if you do not want to install the entire demo to achieve that layout, please note that you can import some pre-made sections from the Cloud Library Templates -> https://affiliate.tagdiv.com/#/load/All
Thank you!
This ticket can be closed. I reinstalled an older version of the theme and all went back to normal. I’ll have to pause on any future updates as this one was a bit chaotic and the support wasn’t very useful unfortunately.
Hi Vlad S,
Thanks for looking into it.
I did installed the 2 files as you said into Child-theme, but it went really wrong completely messy my post layout though.
I sent email again and I left as it so you can have a look.
I’m just started to build my new site so my case is not too bad to compare to others.
I probably get downgrade for now (lucky I have saved 9.7.3).
Cheers,
Hi Simon,
I was hoping for phone support because having a 24 hour response time was growing concerning given that this issue has already resulted in what will be a one week delay in our product launch. At the scale we operate, one week of delay/down time for even a single product is a significant financial loss.
I’ve updated our theme and followed all steps and documentation provided, and we now have single_template_2.php working as it was before migrating to the previous “new” theme version.
Thanks again for your help on this. I’m glad we were able to get it resolved.
I just want it noted that I’m still very disappointed that this issue happened at all, and it has seriously shaken our confidence in tagDiv. Allowing a theme update to launch with a loss of such basic functionality was a massive oversight, as was not properly warning customers that upgrading or installing the new theme would mean losing or breaking existing features and functionality.
I’m also upset that the solution now relies on obfuscated legacy resources, and that this functionality is not incorporated cleanly into the product. The ability for a site owner to modify post templates is the most basic level of functionality expected of any theme. I understand that tagDiv is trying to simplify things for less technical users, but please keep in mind that your product is being used by companies who have come to depend on it and develop entire product lines around it. Such failings not only damage their relationship with tagDiv but have real consequences.
Please pass this along to tagDiv leadership.
Thanks again for the support.
We have purchased your theme for three websites and with each purchase, we receive 6 months support. Is it possible to combine this support under one account? Currently, we are only provided the option to create a new support account and that results in us having the support overlap for each install.
Hello,
I have installed your Newspaper theme with the Journal Demo. My site is https://famcraz.com. It’s a beautiful theme, thank you!
But I am having a heck of a time getting my Sidebar and Footers to work properly. It seems to be something to do with the code. When I am attempting to edit a particular template using the Composer, the sidebar appears just as it should. As soon as I close the Composer, it reverts back to the incorrect format. Specifically, with my Recent Posts widget, the template is supposed to provide a thumbnail of the image with a nicer format for the title of the post as well as the title of the widget. It does not.
My footer does not show up at all. When I use the composer, I can see a very large footer with a bunch of content that I don’t want, even though I currently do not have any widgets installed into the footer. But when I have the footer setting turned on in the Theme Panel, any edits that I make to the background color is not working. Currently, the background is set to the default of a black shade, but it comes up a white shade. But when I change the text color from white to dark, that does correctly edit the text. I am suspecting that some setting is overwriting any edits I attempt.
This morning, I deactivated every third party plugin I have installed…Still the same problems. Any help would be appreciated. I am not new to WordPress and I spent over 4 hours yesterday trying to figure all this out with no progress.
Thank you,
Dave
Hi, I need the ability to add custom authors to my wordpress site. I oftentimes have one-off posts that really don’t need a user account to be created. Before Newspaper, I had followed these instructions to add a custom author to a post (Custom author link – https://www.wpbeginner.com/wp-tutorials/how-to-rewrite-guest-author-name-with-custom-fields-in-wordpress/). It gave me a custom field at the bottom of my blog post that I could fill in to override the author field. I’ve tried it now after installing Newspaper, and I don’t seem to have access to any of those custom fields?
How can I add custom authors with this theme without creating a new user?
Still the problem.
All updates installed.
tagDiv Mobile Theme
Make your website lighter and faster on all mobile devices
Active
I can’t make a new site:
wp-admin/post-new.php?post_type=page
deactivate:
I can add a new site
I used:
Health Check & Troubleshooting
https://wordpress.org/plugins/health-check/
and only if I activate: tagDiv Mobile Theme
I have problems
Hi,
Please make sure that you’ve made the install/update according to our guide -> https://tagdiv.com/update-newspaper-theme/ and all theme plugins are updated;
Also please make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/
If you have non theme plugins, please check if there is not a plugin incompatibility, please deactivate all non theme plugins, clear all cache and try again.
If there is still a problem, please provide some more details and some screenshots with this problem.
Thank you for your understanding!
All plugins are deactivated, except those necessary for the theme. I tried to reinstall the theme, but the problem persists.
Is there a way to locate the problem?
https://fotos.subefotos.com/afb5535f2a388d1eee2b1125b50766bbo.jpg
Hi,
I’ve made those settings on my install and for me is working properly -> https://www.screencast.com/t/FFgnc2nT -> https://www.screencast.com/t/wLFrdvF6pgf
I’ve checked your website and is seams that you have a stronger code that is overwriting the mobile theme font settings -> https://www.screencast.com/t/mqvfBBiaaFOQ this code can be from a plugin or custom code.
Thank you!
Please, how do I add disqus comment box to my website. I first installed the plugin but it changes the view of my blog homepage
Hi Vlad,
I have just done as you said, I had deleted all last version themes include plugins. Then installed theme and child-theme then activate plugins from the updated theme.
Well, there is no siderbar on the post.
I will email you now.
thank you.
There is definitely still a bug with child theme support in 9.7.4.
If I install the child-theme provided with the theme without any further modification, default single post pages are not working as intended (no sidebar, etc.). And this is not a problem only we have.
Hi,
Please make sure that you are using the last version of the theme, V9.7.4 and is is install/update according to our guide -> https://tagdiv.com/update-newspaper-theme/
Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme, also if you are using child theme, clear all cache and try again.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also your screenshot is not longer working -> https://www.screencast.com/t/MupzqMXT3gvT
If there is still some problems, please provide some more details about this problem.
Thank you!
Hi Vlad,
I had followed the method which in your tutorial via WordPress, delete old theme and install the updated one, then I deleted the child theme, then installed updated child theme which came from updated theme pack.
But I hadn’t done plugins.
So do I have to delete all plugins before I install the updated theme? Is that safe? not losing my settings??
Hello Vlad,
I haven’t deleted anything manually but used the automatic WordPress/envato market/tagdiv update functions. So does the automatic update not work? Do I have to delete everything manually and install it again? I’m not sure, if this will really fix that issue.
Hello !
We are sorry for your inconvenience !
It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ?
Also you have to install the new child theme wich is found in the archive that comes with the update.
If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.
Also take a look at our updated documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/
Thank you !
Yes Catalin,I am very aware of the demo installation. In fact I’ve already installed it long before at http://demo.marpainfotech.com. But now my site is already developed and ready for production; so I hope you can understand my case.
So seems like without the demo route that’s so obvious, and which I am already aware of, you mean there’s no other way?
Thank!
Hello all,
I am an newcomer with this newspaper theme and need support to get started.
I have just downloaded the theme and installed it on my system.
How do I change the names of categories and how do I delete pre-defined categories in the theme.
I want to use the preset theme and just update names etc.
Regards,
Mike
Hi,
Please note the easy solution, in this case, is to install the demo without content and the layout of the demo is imported and ready to be used on your website. Please note that each demo has a certain custom CSS which can be found here -> https://www.screencast.com/t/YwEwupo8
Thank you!
Hi,
I have checked your website and I saw that you have rolled back at the Newsmag 4.3 and it’s working fine. I propose you to make a new install to another subdomain for testing where you need to install the latest version of the theme and also, only the required plugins which come bundled with the theme core files. After this, if you encounter some problems with the theme, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your set up configuration. Also, you need to provide full CPanel access so we can also check the system status parameters.
Thank you!
Hi,
I just installed the latest Newspaper theme update and all my menus have now gone? All the ads, data etc. are no longer there.
Thanks again.
