Search Results for 'install'

Hi,

Usually these kind of problems appear when you make overwrite on theme, we recommend to delete the old version first, after that install the new one, also make sure that you do not have child theme activate.

Thank you!

Hello !

If the first project is not longer use the theme or you have a new license all you need to do is to install the theme and activate it on the new domain.

Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hi,

@Patres10 I suggest that you update the theme plugins as a first step, from what I can see there are shortcodes in pages – http://prntscr.com/nud8lt
Then clear all caching installed, especially the autoptimize cache. I see some unusual CSS being loaded which should not be there, for example – http://prntscr.com/nud9sw

@erval Please provide a link to where I can see the problem after the update. Let me know.

Thanks

Hi,

Please edit tagdiv composer plugin and add this line here – https://www.screencast.com/t/TNXxa3HeKeZ
<title><?php wp_title('|', true, 'right'); ?></title>
Or delete your current td-composer and reinstall this plugin – http://cdn.tagdiv.com/wp-content/uploads/2019/05/td-composer.zip
We have also fixed this into the live package. Sorry for inconvenience!

Thanks for reporting!

Hi,

You need to install the TD Composer if you want to have access to the Theme panel functionality. Check here -> https://www.screencast.com/t/Zrpla6KpD

Thanks

Hi,

I have checked on my website with that header style 4 and it seems to return good results. Make sure if you have correctly installed the theme according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ via FTP way, check the system status parameters to be increased accordingly to our guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ and also, check the PHP version to be minimum 7.0, something like this. Also, remove all of the untested plugins, clear all the caches, purge CND files and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please provide your website URL so I can take a closer look over that section. Ensure that you have correctly installed the theme via FTP way, remove all fo untested plugins, clear all the caches and check the results.

Thank you!

Hello !

Please make sure that you have the tagDiv Composer active and all the themes plugins are installed, updated and working properly. Find out more about the update here: https://tagdiv.com/updating-the-core-of-tagdiv-themes/

Thank you !

Hi,

In major cases, this error happens due to the wrong theme installing. First of all, please make sure that you have correctly installed the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Also, check the system status parameters to be increased according to our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If you have an old PHP version, you should try to update it to a new version, like 7.1 or 7.2. If you cannot change it you need to request this to your hosting provider.

Hope this helps and let us know how it goes!

Thank you!

Hi,

If in you current version of WordPress you have the Gutenberg editor, you can add the classic element in this way -> https://www.screencast.com/t/tI3cSHgJ6L or you can install the classic element plugin.

Thank you!

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hi,

I think that you have some embed code that will be need to be set again, also if is comes from some plugins you need to install update, activate those plugins -> https://www.screencast.com/t/kIpfzfm199

Thank you!

Hello !

The 500 errors problem in most cases is caused by low wp-memory or old php version.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.

Please check our documentation for Installing Demos -> https://tagdiv.com/newspaper-theme-installing-demos/ also some demos have elements from tagDiv Cloud Library and you need to have it activate.

Thank you !

Hello !

Yes ! You can update but make sure that you’ve deleted the old version first. Do not overwrite the files because it will cause a lot of issues. If you make a clean install of the theme and update your plugins everything will work perfect.

Here are some tips and tricks on how to update your theme and plugins. Also we do recommend updating via http://ftp.: https://tagdiv.com/update-newspaper-theme/

Thank you !

Hi,

Please make sure that you are using the latest version of the theme installed via FTP way. Regarding on Rev Slider, notice that plugin should works as expected with the theme and should return good theme results. Provide your website URL so I can take a closer look at it. I guess that you have forgotten to provide it.

Thank you!