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Simion C.
tagDiv Staff

The socials cannot be disabled, they should always be displayed and you can select from them.

I would suggest as a first step to deactivate all plugins, leave only theme plugins active. Check if this has any effect.

If there is still a problem, that could mean the theme has not installed properly. Try reinstalling it (by FTP if possible)
https://forum.tagdiv.com/install-via-ftp/

Catalin
tagDiv Staff

Hello RezNation,

Make sure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. All the settings which have to be in that section on page builder should look like this -> https://www.screencast.com/t/YjGP8DDS

Thanks for your understanding!

Simion C.
tagDiv Staff

Try installing the latest theme version (8.7.2) this update contains many improvements over the previous theme version. Check the changelog here
https://themeforest.net/item/newspaper/5489609
Update theme plugins after updating as well.

Simion C.
tagDiv Staff

Hi,

The theme licence can be used on one website according to Envato specifications. As long as the theme is installed and activated on only one website, there will be no problem.
The theme has an option to reset the activation in the theme system status, in case you want to switch domains or websites
https://www.screencast.com/t/btzc7l24
So simply reset the key, install them theme in the new location and activate it again. There will be no problem in this case.

Please download the latest theme package (8.7.2) and install it. There were many fixes and improvements made in this version
https://forum.tagdiv.com/how-to-update-the-theme-2/
Remember to update the theme plugins as well.

Thanks

Bogdan B.
tagDiv Staff

Hello,
This could be dues to memory allocation. Here is a refference:

https://wordpress.org/support/topic/getting-wp-installation-window/

Thanks.

Simion C.
tagDiv Staff

That would mean that there are limitation in your server configuration, an upload max size more exactly
http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-413-request-entity-too-large-error-in-wordpress/
You can contact your hosting provider and ask them to increase the default value, they should be able to do that. The theme also has some requirements for the server once installed, like the guide mentiones
https://forum.tagdiv.com/system-status-parameters-guide/

Simion C.
tagDiv Staff

Hi,

Thank you for your appreciation, please note that a new theme version was released (8.7.2) which contains many improvements, you can download the theme package and install it if you wish
https://forum.tagdiv.com/how-to-update-the-theme-2/
The changelog can be seen in the theme presentation page
https://themeforest.net/item/newspaper/5489609

That setting for the category tag color will simply allow you to set a background color for the tag of the respective category, on post pages
https://www.screencast.com/t/TgySWCuf33I
https://www.screencast.com/t/pFdEXrFZ
While the other will hide the category tag of the respective category.

Thanks

Simion C.
tagDiv Staff

The issue was quickly identified and fixed, the current theme package contains the fix for that problem. Simply re-install the theme and install it. Nothing will be lost, but as always make a full backup before just to be safe
https://forum.tagdiv.com/how-to-update-the-theme-2/

Simion C.
tagDiv Staff

Hi,

So the issues happened at some point, before there was no problem. Maybe something has been done at that point which caused the problem. Either a plugin being installed, code entered in theme files or other modifications. Try deactivating all plugins, leave only theme plugins active, the theme and theme plugins should work properly.

You can also update to 8.7.2 the latest theme version. As always make a backup before. Download the theme package again and update
https://forum.tagdiv.com/how-to-update-the-theme-2/
Remember to update theme plugins as well, especially the composer (version 2.1)and multi-purpose plugin (version 2.0). That issue sounds like the the multi-purpose plugin is not active, that would be why those elements have disappeared.

Let us know the results, or if you have problems of any kind.

Thanks

gamingfront
tagDiv Member

It simply happened. I don’t know what caused it, but also know how to upload themes, so…it just happened. Anyway, I managed to fix everything by deleting completely database and WP installation. After that, installed WP again, installed new updated theme and then backup uploaded without theme backup folder. After that all issues are fixed.

ctoweett
tagDiv Member

I can see images on your homepage, but this post has no featured image https://bigthinkingbabyboomer.com/3-simple-steps-to-living-the-digital-lifestyle. (Maybe try to clear your site and browser cache to see if you can see other images). I’d also suggest you regenerate your thumbnails using this plugin https://wordpress.org/plugins/force-regenerate-thumbnails/ (find its options in WordPress Tools section after installing).

mortgageman
Participant
#0

Hi, I installed the update however my amp pages are displaying the logo in the header area incorrect.

You can see the link http://www.expertmortgageadvisor.co.uk/commercial-finance/bridging-loan/amp/

Any other link with /amp on my domain makes the header logo appear on the left and doesn’t preserve the set dimensions.

I’ve deactivated plugins but it still does the same.

Freddy Meynard
Participant
xmlrpc.php - topic
#0

Hi Guys i keep finding this all over my error log.

PHP Warning: mysqli_set_charset(): Error executing query in /hermes/bosnaweb03a/b242/nf.riverviewweb/public_html/gnp/new/wp-includes/wp-db.php on line 756

I had disabled xmlrpc by adding the code below to functions.php in theme folder as recommended on this forum
add_filter('xmlrpc_enabled', '__return_false');

Could this be the reason why i keep getting locked out?
I am still getting that wordpress install screen every so often.

Alastair Dixon
tagDiv Member

Thanks for the support Mokana. This update process is a shambles. Sloppy coding to have to do things is such a manner. Feels like stepping on eggshells and at any moment the theme system will break. Also, I’m not even updating. I’m just trying to install this damn theme that i’ve paid a lot for, and its costing me way more in time wasted. bahhh, *disgruntled customer.

Catalin
tagDiv Staff

Hello Edward,

I have tested on my side a random post with AMP and it seems to work as expected, as you can see here -> https://www.screencast.com/t/dTtVu8Bt I suggest you make a new clean install from scratch via FTP way with the latest version of it, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

chasing the light art
tagDiv Member

Hi.. The problem is when i write the web address down and then try and send it to someone on social media / mobile phone or post it on Facebook for example it shows as being under maintenance, which looks terrible.
Try it..type it into a post ..wait until it says fetching a preview….then you will see.. Website Under Maintenance.

The plug in is deleted and i have even tried reinstalling,, activating again, deactivating it and then deleting it..result…still the same

rohitnbi
Participant
#0

Hello Everyone, I installed Newspaper 8 on my hindi news website and the loading time increased to 6-7 sec. Can anyone help me with the same? Link to my website is https://newbuzzindia.com

Simion C.
tagDiv Staff

Hi,

The code works for me, when entered in the theme panel as well
https://www.screencast.com/t/9qRz9QPd
https://www.screencast.com/t/kECjiQY1n37
https://www.screencast.com/t/GX3zliAgn
Maybe it is a caching issue, clear all caching installed and also browser cache. Force refresh the page (Ctrl+Shift+R) and check the results.

Catalin
tagDiv Staff

Hello blk709,

Please update the theme again via FTP way to another sub-domain for testing, install only the plugins that come bundled with the theme core files, clear all the caches and check the results. If you are using some untested plugins, you should remove all of these and leave just to active only the plugins from the theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hamza Khan
Participant
#0

hi i install the “ink parlar demo” (https://demo.tagdiv.com/newspaper_ink/), how i can change this info in footer i search all in theme panel but didnt find a way to change it

here i want to change this in screenshot

https://www.screencast.com/t/UVJDgQVH24Jx

Simion C.
tagDiv Staff

Hi,

Indeed pages built with any composer will not be displayed on AMP pages. Amp pages are supposed to be fast loading pages which present the content quickly, not containing blocks and grids. Pages built with the default WordPress editor will be displayed on AMP
https://www.screencast.com/t/42Qq9ta9pbY

The mobile theme as well is optimized for speed. You will have to create 2 versions for each page, one with the composer for desktop, and one with the mobile editor for mobile
https://forum.tagdiv.com/the-mobile-theme/
The mobile theme will not display pages built with the composer, the default responsive version already does that. There would be no point to the plugin if it would do the same thing.

Both the mobile theme and AMP can be installed at the same time if needed. The posts will be served in AMP, and the rest of the website with the mobile theme in that case. AMP content will be served to users only through Google.

Thanks

Marco76
Participant
#0

Hi,

I installed the video demo and I’m using the post template “style 10”; I would like to change the style version for all the posts with a different style version (the default “from panel”). There is an option for a bulk change?

Many thanks

Simion C.
tagDiv Staff

Indeed the demo characteristics and also classes used contain the word “erotic”. There is no option to change these elements, I believe this is already on our list of changes. The demo may be modified in the future.

If you think that this will influence SEO in a negative way, you could install a different demo, there are many to choose from
https://demo.tagdiv.com/select_demo/select_demo_newspaper

Simion C.
tagDiv Staff

So the problem is still happening even on a default WordPress theme, that would mean there is something wrong with your WordPress install (if you ruled out plugins). You might need to re-install WordPress if you cannot set a menu using a default theme either.

Also maybe you could contact the hosting provider and mention this issue, there might be error logs they can check.

Simion C.
tagDiv Staff

There is a changelog which you can see either in the themeforest page or the changelog included in the theme package. There were improvements made mainly for the tagDiv composer and AMP plugin fixes.

The tagDiv AMP plugin should not provide any validation errors now. Note that this plugin is only at it’s beginning, in the future it will receive more features.

@Alastair Dixon Please deactivate and remove the composer, then install it again. If there is still a problem please send us an email at contact@tagdiv.com and provide admin login information and FTP access. We will take a look.

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