Search Results for 'install'

Hello eduonix,

First of all, ensure that you are using the latest version of the theme installed via FTP way, update all the plugins from your theme panel (ensure that you are using the plugin version which come bundled with the theme packet), clear all the caches and check the results. Remove all of the untested plugins if you are using something like this, clear all of them and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello genugistgenug,

Make sure that your TD COmposer version is 2.1, which come bundled with the latest version of the theme. If do not, please try to make a new clean install from scratch via another subdomain for testing via FTP way, clear all the caches and check the results.

Thanks for your understanding!

We are aware of some issues that happen after updating to the latest theme version. A new theme update will be released this week, as soon as possible. We are working to identify what is causing such issues for some users.

If you updated the theme and theme plugins and there are issues, please consider reverting to theme version 8.6.

If you are using 8.6 please use that until we release the new update. We are very sorry for any inconvenience caused for you.

In some cases there were 500 errors caused by a setting in cpanel
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
We are working to see why that setting is causing the 500 errors. Sorry again for this inconvenience.

Hi,

That is quite an old theme version, much has changed in the theme since then. However you can make the update and there should be no problem. Follow this guide
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Update by FTP if possible, this is the most recommended method in the matter. After the update deactivate the tagDiv composer, this composer may cause issues to pages built with Visual composer. It will be activated by default when the theme is installed or updated.

The tagDiv composer is considered the main theme page builder now, Visual composer will still be included in the package and updated along theme updates
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

There will be a new theme update released this week, to fix some of the issues with the latest version. You could wait for this release and update after it is live.

Thank you!

That means the folder already exists, plugin has been installed before or attempted to do so. Connect to the server by FTP and remove the respective plugin folder from the WordPress plugins folder and install it again. A guide here
– http://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Hi,

There are some sliders provided, such as these
– https://demo.tagdiv.com/newspaper/ios-slider/
– https://demo.tagdiv.com/newspaper/big-grid-slide/
Also the Revolution slider plugin is included in the theme package
– https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
– https://forum.tagdiv.com/import-revolution-sliders-on-demos/
You can import demo sliders or build your own if you want. All the sliders present in our demos are available for importing.

Thank you!

Please do not reply in your own topic, this will only delay the response. We answer from oldest to newest. Mention all the questions in a single post and reply only if absolutely necessary.

There are some issues with the latest theme version. These issues are not general, they only happen in some specific cases. We are trying to identify these circumstances and make changes in the theme. A theme update will soon follow. We are working as quickly as possible.

We are very sorry for any inconvenience caused for you.

In some cases there were 500 errors caused by a setting in cpanel
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself
We are working to see why that setting is causing the 500 errors. Sorry again for this inconvenience.

Thank you for understanding.

Hello The Rooter,

Ensure that you are using the latest version of the theme and plugin (v2.1) installed via FTP way, clear all the caches and check the results. Try to make a new clean install from scratch via FTP way and check the results.

Thanks for your understanding!

Seems you are missing the mentioned theme panel option, that would be here
– https://www.screencast.com/t/jWpre5zVp0l
This setting was not removed in the current theme option, so this could mean the theme has not been updated properly.
You could try to re-install the theme by FTP then check if the option appears as intended
– https://forum.tagdiv.com/how-to-update-the-theme-2/

So that error appears after you updated the theme. I have not seen that error before, please try to re-install the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Deactivate all other plugins if possible, leave only theme plugins active. You could also contact the hosting provider and mention the database issue to them as well. They might now why this is happening.

Thank you!

Hello chintakdholakia,

Ensure that you are using the latest version of the theme and also, the latest version of the required plugins which come bundled with the theme core files. Check if the TD Composer version is 2.1. Clear all the caches and check the results. Also, you should try to make a new fresh install to another sub-domain for testing and check the results.

Hope this help and let us know how it goes!

Thanks for your understanding!

Hello munvik,

Make sure that you are using the latest version of the TD COmposer which is v2.1 and the latest version of the theme installed via FTP way. Clear all the caches and check the results. The plugin has been fully tested and should work as expected.

Thanks.

Hello WakeUpCallProject,

Please remove all fo untested plugins, clear all the caches, also, make sure that your installed theme is the latest version of it and check the results. This option should works as expected. If do not, please send us an email at contact@tagdiv.com with your log-in information so we can access your setup page and also, so we can check the Post ID filter functionality.

Thanks for your understanding!

Hi,

Please check if the tagDiv composer has been automatically updated (it should be version 2.1, and ten multi-purpose plugin 2.0)
– https://www.screencast.com/t/qUQ9uTJkd
If they have not been updated automatically, update theme manually. Deactivate and remove them and install them again from the theme plugins panel
– https://www.screencast.com/t/6zCoZkd9
Let us know of there still is a problem.

Thanks