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Hello,
The counter is not a live count and is affected by cache. It only makes a few request per day not to overwhelm the server with requests, and the caching plugin also delays the update. On your site it has already updated: http://screencast.com/t/mnxv76g8iu
Thank you!
Hi
We changed the social counter implementation for facebook. Now the plugin uses the API key to retrieve the informations from facebook. Try to update the theme and the social counter at the latest version available on themeforest, clear all caches deactivate all others plugins and test again. Here are the update guides:
https://forum.tagdiv.com/how-to-update-the-theme-2/ – https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Let us know how it goes.
Thanks!
Hi
I am not sure why this happens but you can try to deactivate all plugins, except Visual Composer, just to be sure that there is no conflict with some other plugin, clear all caches and test again. Also you can try to make a local fresh new install, just with WordPress, the theme and the Visual Composer plugin then check if the problem is still there.
Thanks!
Hi
Try do deactivate all plugins, except Visual Compose, clear all caches and test again. Also make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/
If you still can’t manage to solve this issue please provide a link so we can inspect this issue closer.
Thanks!
Hi
The theme have the ability to manage the sidebar for the custom post types. I’ve just test this on my side and works fine. We didn’t test the Seriously Simple Podcasting plugin with the theme and I am not aware of it’s functionality so there is a chance to appear some issues. However I did a quick test and the sidebar works fine on podcast post type: http://screencast.com/t/RcciEEDl0Ujz – http://screencast.com/t/ZZThsY9T7W1
You can try to deactivate all plugins except Visual Composer and Seriously Simple Podcasting, clear the cache memory then test again.
Thanks!
Hi,
The sidebar should be gone once you disable it everywhere. This looks like a caching issue. maybe your cache was cleared and the settings applied. If you encounter this issue again, try to manually clear your cache and see if the settings apply afterwards.
Thank you!
Hello,
This could be a wp related issue. Please try to disable all your plugins except visual composer and clear your cache to rule out a plugin conflict. If the problem is still there, please switch to a wp default theme and see if the boxes start working again.
Let us know how it goes.
Thank you!
Hello,
If you already have the latest version of the theme and the problem is still there, please disable all your plugins except visual composer, clear cache and purge cdn files so we can rule out a plugin conflict.
If the problem is still there afterwards, then please send an email at contact@tagdiv.com and provide wp-admin so we can take a look at this issue. Please include a link to this topic.
Thank you!
crazy i have clear my cache but nothing change
you can see it here http://sumikai.com/mangaanime/one-piece-film-teaser-veroeffentlicht-82360/
Hi
Please make sure that you’re using the latest version of Social Counter plugin, V 4.2, clear all caches and test again. If you still can’t manage to solve this issue please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
I’ve tested the code you provided on our demo and works fine: http://screencast.com/t/bEq1VqeMoa9D I am not sure why the code doesn’t work for you but you can try to clear all caches then test again. If the problem persist please provide a link where I can inspect it.
Thanks!
I tried to clear my cache and cdn but it doesnt work.
how to clear cache ?
Latest update resolved issue. Make sure you clear your cacheing/reset CDN, etc.
It *is* fixed for those running WP 4.4.
Funny enough, I checked mysite.com/page/2/ it worked normally, same as the categories.
Everything was normal. I don’t think it is any minification setting, I only manually minified the CSS, and cloudflare took care of the JS and WP Super Cache handled the HTML.
But since it is all working, I don’t have any problems.
Thank you @Bogdan B for taking time to check the site concerned and finding a solution.
Theme does not control media uploads. I can upload png files without any trouble, since we use that for logo and also in WooCommerce. Make sure you have enough HD space on your account; make sure your image folder is writable.
Try clearing cache, and also try uploading via the media manager outside of a post.
Also ensure you use proper file names — no spaces, no multiple periods, no high characters like ! ( * & % etc.
See WP codex for more info:
https://codex.wordpress.org/Uploading_Files
Hello fergusga,
I’ve checked your website and I saw that you have an error in your console -> http://screencast.com/t/2buk6RzlGoWv Please try to disable the lazy load from Theme panel->Template settings->Lazy load like this: http://screencast.com/t/vQzewW7wcLuV Also, please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and try again. After these changes, if your problem is still there, please let us know.
Hope this helps!
Thank you for the message!
Hello,
Please try to clear your cache and purge cdn files if you use it as the social counter is affected by cache. It is not a live count so you need to allow it a bit of time to update.
Thank you!
Hi
Please make sure that you updated the theme according with our documentation: https://forum.tagdiv.com/how-to-update-the-theme-2/ clear all caches, purge cdn files if you’re using and test again.
Let us know how it goes.
Thanks!
Hello NickSi,
Please provide your URL website so I can inspect it closer. Also, please provide more details about your problem. (some screenshots would be useful). I need to know these details so I can be able to provide a more accurate response. Before this, please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and try again.
Hope this helps and let us know how it goes!
Thank you for the message!
Hi
As Chris said this was a bug of Newsmag v 2.3.2 with WordPress V 4.4 We released an new update which is available on themeforest and now this problem is fixed. Try to update the theme, clear all caches and test again.
Thanks!
Hello,
Please try to disable all your plugin except visual composer, clear cache and purge CDN if you use it. this way you can rule out any plugin conflicts that might affect visual composer. It could be the seo yoast plugin as we had reports of the new version not being compatible with visual composer in some cases. If this is the case, you need to revert to a previous version of yoast.
Let us know how it goes.
Thanks.
Hi @icecold
Sorry for the delay and for all inconveniences. We take the topics from the oldest to the newest and because you updated your topic it was always on top.
I’ve checked your site and noticed that you’re using the latest version of the theme, but an older version of Visual Composer plugin: http://screencast.com/t/l0jivAfL Please try to update the Visual Composer plugin from the
Newsmag-th/plugins folder: http://screencast.com/t/miUvStRJT – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ Note that you have to look in the V2.3.3 path after the indicated folder. Also try to deactivate all others plugins except VC, clear all caches including browser cache, purge cdn files if you’re using and test again.
If you still can’t manage to solve this issue please address us via email at contact@tagdiv.com including a link to this conversation and also give us wp-access so we can have a closer look at this issue.
Thanks!
fixed .. it was cache thing on server. My host deleted the cache and set to reset every day.
Thank you
Hello Ayudaenibiza,
Please try to disable all the active plugins, except Visual Composer, clear all cache and install only the plugins that come bundled with our theme and try again. It may be a conflicting plugin. If your problem is still there, after these changes, please send us an email at contact@tagdiv.com and provide your log-in information so we can take a look at your page setup. Please also provide a link to this topic so we know who you are.
Hope this helps and let us know how it goes!
Thank you for the message!
