- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
- NewspaperHow to Update the Newspaper Theme
- NewspaperHow to Install Newspaper via FTP
- NewspaperHow to Install Newspaper via WordPress
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
Hello!
There is a plugin conflict. Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hi there,
This concerns my website wandelingen.info
I’m trying to figure out why my submenu is not opening anymore. I use WP Rocket and had great results in the past. Now my submenus are not opening anymore. It has to do with javascript execution I guess, because I ticked the box of ‘delay javascript execution’. Without ticking the box, it works fine but the speed is superslow.
When I’m logged in and I’m in tagdiv composer the submenu is opening.
Can you tell me how to solve this?
I cleared cache already.
Thanks!
Hi there,
This concerns my website wandelingen.info
I’m trying to figure out why my submenu is not opening anymore. I use WP Rocket and had great results in the past. Now my submenus are not opening anymore. It has to do with javascript execution I guess, because I ticked the box of ‘delay javascript execution’. Without ticking the box, it works fine but the speed is superslow.
When I’m logged in and I’m in tagdiv composer the submenu is opening.
Can you tell me how to solve this?
I cleared cache already.
Thanks!
Hello @sgmike2004!
Go to the Newspaper -> Theme panel settings and press Save Settings. Clear all your caches and see the results.
Thank you!
BTW, the page you provided for advice i.e.: ‘Please deactivate, delete, and reinstall the tagDiv composer plugin from Newspaper plugins and clear all cache. Check out this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/’…. is no longer there.
Hello,
Please let me know what cache plugin you use.
Have you done a test using only tagdiv plugins?
Thank you!
site: https://vssyamlal.com
After the latest update, the theme settings are not saved even after showing the saved notification. The theme settings show as saved, and when the page is refreshed, the settings are in the previous settings and have no effect on the website.
all cache was cleared, permissions were checked, and tickets were raised to the hosting company to check for permission errors. No error was found.
Hi,
If the image is blurry, please check that it is full-size when you upload it at https://www.screencast.com/t/Oxue274e and clear the cache.
Thank you!
Hi,
I updated from 9.2.2 to 12.6.5 and all seems to work fine except that Google fonts are not loaded. I inspected generated html and noticed that only default fonts, Open Sans and Roboto, are requested. I0ve tried all solutions I found in the forum (delete and reinstall tagDiv plugin, clear cache, save settings…) and nothing worked.
I created a sandbox site to try the update, so original working site can be accesed:
- Original with 9.2.2: https://autocaravanasjesusmartin.com/
- New with 12.6.5: https://nueva.autocaravanasjesusmartin.com/
What am I doing wrong?
Regards.
Hello,
Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.
Thank you!
Hello @Wriper!
They seems to be different pages without posts. Our theme has no settings to duplicate and generate pages like this.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
After all modifications, you need to reindex your website on Google. It may take some more time.
Let me know the results!
Thank you!
Hello!
Did you set up a featured image? https://forum.tagdiv.com/featured-image-or-video/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
You need to translate the English (original language) the template for each language in part – https://i.imgur.com/CDmeHCf.png you should have them for each language cloud template – https://i.imgur.com/4agmUtg.png
A much simpler and faster alternative is to duplicate the cloud template you want to use in another language, edit it and select the desired language – https://i.imgur.com/z1CqgBo.png (edit the name) – https://i.imgur.com/dPX8ROs.png – https://i.imgur.com/Lc81IgP.png This method needs to be used to translate all cloud templates.
The pages are created with tagDiv Composer which is a page builder, when WPML is used it cannot translate everything that was built with the page builder and must be edited for each language separately. Please open the page in the editor and click on translate – https://i.imgur.com/TXH6y1c.png. After, if you duplicate the template, you can edit it to change the logo, menu, and whatever you want.
When you make the corrections, make sure you are on the page with the language you are editing, and if you use the cache, or object cache, please clear it.
Please check this topic https://forum.tagdiv.com/topic/missing-strings-on-wpml/
Thank you!
Hello,
@Sergey Please let me know what you use, Newsmag or Newspaper.
Please try to delete and reconnect the Instagram account and clear the cache.
Thank you!
May not be related, but latest version of WordPress had some funky change to java/js/jquery. Try hard reloading your browser cache (e.g., in Chrome shift+F5), while on your post admin page (making post or editing one), as we had oddities like not being able to set a schedule time, and couple other things for ACF fields.
( I don’t work here, just loooooooong time user.)
This can be from litespeed cache plugin.
If you want I can take a look at it, for this will be need to contact us via email at contact@tagdiv.com and and provide a temporary wp-admin access. We’ll check it as soon as possible.
Thank you!
One of my domains got suspended, it was the one using Newspaper theme. It has been restored after I removed the theme and plugins. I removed ALL files to start fresh. Some facts about me:
I update things in under 6 hours. if an update comes while I am sleeping hence 6 hours. No more than 24 hours.
I do not use any plugins that has no updates in 6 months or more. I use 2fa with my User account, Wordfence is used. My password is 25 mixed characters (lower and upper case, letters, numbers and symbols).
In everything else in my computer/digital life, I use a Yubikey and get notifications when there is a login.
Here is the original message I got from my hosting provider, for privacy’s sake I censored the domains:
Hello,
We have noticed trouble in the account with big CPU over usage in the account with monthly average value:
45.80% of 5.00% CPU Limit
and peaks over 65% recently seen in CPU Statistics menu:
https://(myloginidformydomainhosting.com)/statistics/load-stats/
In general, the more traffic and hits a PHP-based website gets the more CPU it consumes to process the scripts.
Additionally, high CPU usage is generated when a PHP-based website generates a high number of queries to its database:
https://(myloginidformydomainhosting.com)/mysql/stats/
https://(myloginidformydomainhosting.com)/statistics/web-stats/
https://(myloginidformydomainhosting.com)/statistics/traffic-stats/
Cross-reference of these factors and statistics will indicate to you which website generates the most CPU in the account.
In your case, this appears to be a combination of many websites running in the account starting with WordPress website at:
(mydomain.com)
which appears to be compromised by a hacker and running malicious scripts similar with its TagDiv plugins and Newspaper theme described in this article:
https://blog.sucuri.net/2023/10/balada-injector-targets-unpatched-tagdiv-plugin-newspaper-theme-wordpress-admins.html
and with huge amount of hits at:
(mydomain.com)/wp-json/tdw/save_css/
Due to these reasons, we have been forced to suspend the domain name, so it cannot be accessed online. Although this is so, you can access the domain name folder via File Manager or FTP to remove the trouble content.
The best solution in such a case is to download files to your computer for a comparison copy thus you can configure later needed plugins and templates as well as retrieve single static files like images.
Remove all files from the host(domain or subdomain) folder thus you can be sure that all malicious files are removed.
After that reinstall your website completely with a new fresh version of the scripts(core application, plugins, themes, etc.) latest versions. Use database configuration from wp-config.php file downloaded before so you can connect the reinstalled website to previous database for your website previous information.
Here is also a detailed article on a hacked website:
https://(myloginidformydomainhosting.com)/help/view-article/?id=550
Restore of the website files does not help in such cases as it reverts the same outdated scrips of your website which the hacker has compromised before so the trouble is repeated again and again.
Please check the content of your entire hosting account for any third-party scripts which are not a part of your websites uploaded by the hacker and remove such ones.
You have to change all passwords in your account too – all FTP accounts passwords and all scripts admin passwords.
After website is reinstalled you can try general protection of the WordPress script with a plugin such as one of these:
https://wordpress.org/plugins/better-wp-security/
https://wordpress.org/plugins/wordfence/
To optimize a website further:
– Try to reduce PHP/MySQL database requests with additional caching plugins like:
– WP Fastest Cache – https://wordpress.org/plugins/wp-fastest-cache/
or
– W3 Total Cache – https://wordpress.org/plugins/w3-total-cache/
– check details of the queries running – Query Monitor – https://wordpress.org/plugins/query-monitor/
and try to reduce queries or check with their developers for optimization advice.
– Try to reduce the number of articles that appear on your front page and reorganize them into sub-pages. This way you would lower the number of queries processed to the database on each visit of the website and will improve the site performance.
-check some advice to restrict bad bots crawling your website as they are a waste of website resources in general. Check online advice articles similar to:
– Limit hits from Google bots from their system:
https://search.google.com/search-console/about
– check official WordPress documentation: https://wordpress.org/support/article/optimization/
Monitor the statistics mentioned above for at least a couple of days which should be enough to see if the changes made have enough effect or if you need to take further measures.
We will expect a solution of this trouble from you in 7 days and we may be forced to suspend the account after that if no updates are provided from you in this ticket.
Looking forward to hearing from you.
Best Regards,
(insert technician’s name here)
Hi,
For the moment those are some suggestions that can help:
– use a cache for database, object cache should help.
– if tagDiv Standard Pack is used, move to cloud and disable the plugin or move from cloud to standard template and disable the cloud.
– reduce the rows number (rows and inner rows) from pages and cloud templates.
– Reduce the number of blocks.
My suggestion is to try first with object cache for database this should resolve the problem.
Thank you!
Hello @Cerbero!
This seems to be a caching issue. Please try to uninstall the cache plugin and check if the problem is solved. Do you use CDN? Follow this guide: https://forum.tagdiv.com/cloudflare-cdn/
You need to disable the Rocket Loader.
Thank you!
Hi,
Please check the console when you open edit content; if there is an error like this, please go to the Network tab, select the error, and select Preview -> https://i.imgur.com/iiBOHwP.png
Maybe the problem is caused by the server host
I think you will have a 403 or 404 error, so please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Please check this topic with the same error https://forum.tagdiv.com/topic/err_http2_protocol_error-on-go-daddy-hosting/
Thank you!
Hi
I tried this code as snippet but it don’t work. 404 page don’t load
add_action(‘template_redirect’, ‘wp_custom_410’);
function wp_custom_410() {
if (is_404()) {
status_header(410);
nocache_headers();
include(get_template_directory() . ‘/404.php’);
exit;
}
}
Any help
Hello,
I solved my cache problem with the social sharing module. My solution is to exclude /wp-content/plugins/td-composer/legacy/Newspaper/js/tdSocialSharing.js.And then purge the cache several times. Which I didn’t do during my first attempts. I only purged it once on my first try. I’ve had this solution running for 5 days and it seems to work very well.
I don’t know if the solution you suggest is better?
Thank you very much for your help.
Luc Laporte
Hi- I’m not sure what was changed? I cleared cache but it looks the same. The two side columns are not sticky at the top.
Hello @BLAY!
Oh, ok. That’s great! You need to assign the mobile pages to your desktop pages in order to display on your mobile version.
Clear all the cache and see the results.
Do you use CDN? Follow this guide: https://forum.tagdiv.com/cloudflare-cdn/
You need to disable the Rocket Loader.
We’ve discussed the issue here as well: https://forum.tagdiv.com/topic/mobile-pages-instead-of-mobile-theme-or-amp/
Let me know the results!
Thank you!
Hi,
You need to save and clear the cache for a few times.
Thank you!
