Search Results for 'cache'

Hello stax,

I have tested on my side and everything seems to work as properly. I suspect being most likely a caching issue. Try to clear all your caches and check again the results.

Thanks for your understanding!

Hello,

1. Please make sure you clear all caches and make clear cdn files also. If you have caching on your server, make sure you set it properly by contacting your hosting. Also very important, if you also use a cdn server, make sure you purge files.

2. The mobile theme uses the same footer set-up as the one on desktop. There is no extra settings for the footer on the mobile theme. It will get converted to the default footer style, but the content is the same as the desktop version. The about us section and the follow us are predefined for the mobile theme so if you want to remove them, you must use css to do so.
You can use this code:

.td-footer-description{
display:none!important;
}
Add the code in the mobile theme settings under custom css:
http://screencast.com/t/4LBcVoS4

Thank you!

Hi,
Please make sure you use version 7.1.1 of our theme and disable all plugins except visual composer, clear cache and reset cdn files. Then check the related articles again.
Thank you!

Hello Epiq,

Please provide more details in this regard so I can further inspect your problem. Also, please provide your website URL. Please notice that the Contact Form is tested with the latest version of the theme and seems to work as properly. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello,
Please also test this on other websites to check if the mouse is behaving properly. If this is on our theme alone, than please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!

Hello winteryish,

Please notice that you have updated the theme to the latest version of it (Newspaper 7.1.1) and also, the latest version of required plugins (Visual Composer 4.11.2 and Social Counter 4.1), via FTP because the surest method in this regard. Also, try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still here, please provide more details about your problem and what type of Visual Composer element not working.

Thaks for your understanding!

Hello news_lp_client,

Please ensure that you have fully updated your theme to the latest version of it only via FTP because this is the surest method in this case. Also, please ensure that you have updated all the required plugins to the latest version of them (Social Counter 4.1 and Visual Composer 4.11.2) So, if you have some additional customization through code, please make sure that these will not affect the theme logo and also, if you are using the Child Theme, please try to switch the to the main theme and check the results. Also, if you want to further use the child theme, please ensure that you are using the latest version of it which come bundled with our theme to rule out some conflicts.
Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

If you need more assistance in this regard and if your problem is still there after these changes, please provide your website URL so I can inspect it closer.

Thanks.

Hello,
Please make sure you update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also update visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the issue is still there after the update, please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know how it goes.
Thank you!

Hello,
Please disable any caching plugin and use only the recommended one which is this one: https://wordpress.org/plugins/wp-super-cache/ (make sure you clear all caches when you change caching plugins)
If it’s not a cache plugin causing the issue, then please contact your hosting to check for any caches set-up from the host that could influence the theme elements.
Thank you!

Hello gOVO,

I have checked your website URL and I saw that your site is working fine now, as you can see here -> http://screencast.com/t/t449m4E1k If this problem will reappear, please notice that this type of error might come from your untested plugins which interact with the theme and cause these problems. To avoid this, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is your are using the CDN system and install only the plugins that come bundled with our theme and rule out this conflict.

Thaks for your understanding!

Hello,
Please try to create a fresh install of the theme by using this method: https://forum.tagdiv.com/install-via-ftp/
and then try to install the demo without other plugins installed. Disable all of theme except visual composer, clear cache and reset cdn files.
If you still have issues with the demos, please contact us via email at contact@tagdiv.com and provide wp-admin so we can inspect the issue.
Thank you!

Hello Paulinho Degaspari,

Please ensure that you have updated your theme to the latest version of it (Newspaper 7.1.1, Visual Composer 4.11.2 and Social Counter 4.1) only through FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello vachos,

First of all, please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) and also, all the required plugins to the latest version of them (Visual Composer 4.11.2 and Social Counter 4.1). Then, if you want to display the mobile theme, you will have to install the mobile plugin from the premium plugins list, from here -> http://screencast.com/t/1c8WDcsSd To avoid any conflict, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file is you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please note that our theme (mobile theme) is fully tested and still working as properly. For more information about mobile theme, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thaks for your understanding!

Hello dreammy,

Please notice that the mobile theme is an optional version for our theme in mobile mode and it could be installed from the plugins area, like this -> http://screencast.com/t/1CSBAdUNsdd For more information about new mobile theme feature, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ Before achieving better results, please try to clear all your cache, purge CDN file and check the results.

Thanks for your understanding!

Hello int24news,

Firstly, please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) only via FTP because this is the surest method in this regard. Also, please ensure that this type of issues does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please keep in mind that all untested plugins could interfere with the theme and might create a lot of js errors which cause this. Also, try to turn off the lazy load feature from the theme panel, like this -> http://screencast.com/t/PG9n73BJIg

Hope this helps and let us know how it goes!

Also, if your problem is still there after

Thaks for your understanding!

Hello StudentLife,

Please ensure that you have fully updated your theme to the latest version of it (Newspaper 7.1.1) and this was made only via FTP because this is the surest method in this regard. Also, if you are using the PHP 7 version, please notice that this type of version was not been tested with our theme and might appear some unknown issues. Please try to rule out the conflicting plugin through disabling all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!